Riverview Caravan Park

Liked The site was ok club on site was good. Play area for kids was ok.

Disliked We were put on a pitch got set up and had to move as we were on someone elses pitch. People dont clean up after their dogs .i have 2 and always pick up. Electric kept going off. Very disorganised

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From the manager: Thsnk your review we take them very seriously
We have just opened the park and there always a few issues considering the the amount of rain we have had
Lucky we have hard standing not only on the touring field but with in the carivan park
Your comments about the dog fouling is the first I have seen in 3 years
I will have a chat with our grounds man

Re your pitch
did drive of for the day and when you returned somebody else had takern you spot

I can only apologise
But please in the future put something on your pitch to hold it
The mistake must have have happen when my amazing staff changed shift

And your private note about the toilet paper running out ots always an issue we put out 40 rolls this week end
And again when camping please take your own

This time of year . We do open and it is a challenge but that's why we only charge £20 pounds a night

Thanks again
Phil park manager

Liked The cleanliness of the park, the riverside tavern for it's food and atmosphere

Disliked Being woken up at midnight beyond what sounded like half the park (customers AND staff involved) shouting, arguing and fighting, with threats of arson and suicide

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From the manager: Hello thank you for your comments we take our reviews very seriously

I am aware of of the problem on Saturday night
It was caused by a local man in not a good way

My staff tried fir many hours to calm him down

I very sorry for this as riverview is famous for its quietness

Please uou have my number on confomation
Please give me a call and I book you in for a free week end

Phil
Park manager

Liked Very helpful staff. Clean facilities.

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Liked The view

Disliked Rude owner. Been waiting for my refund and he went from saying yes I'll send it to pitchup owe you it even though pitchup have emailed him telling him to pay me. And still he's made no payment and just ignores me or says pitchup will sort it. No need for all this and I'd never leave negative feedback but when not paid what I'm owed and been told he has to pay.. Why would I leave good feedback

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From the manager: Well what can I say
You never arrived at the site as you had canceld

The way you get your refund is buy the stripe Account

There was some issues with pitch up and stripe account
And it touch us and pitch up 3 weeks to resolve
I beleave pitch up has refunded you now

May I apologise on behalf of pitch up
Stripe and our selves

Phil
Park manager

Liked The staff are wonderful, helpful. Cheerful and try really hard to help.
The pub/bar is great, good selection of beers and Jenny is such a lovely helpful lady

Disliked The touring pitches are rather small, the toilet blocks are really cold and need repairs. Shower head held up with cable ties, lights out etc.

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Liked Views were stunning, good base to venture out into the area. Good value 👏 pub on site which was warm and welcoming. Food was very good quality and good value. We stayed new year and there was a party and although we didnt go in the hall because of our dogs it looked like a good time was had by all
Pod was warm, basic but had a fridge, kettle and toaster. Close proximity to the loos and the pub and could park our car right next to pod.
There was issue first night either electricity but Phil regularly updated us on what was happening. It didnt affect our stay

Disliked Mats outside pod might be good idea to wipe feet before going in pod but again didnt affect our stay.

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Liked Very friendly and helpful staff, lovely walks and local villages

Disliked Downside we had was several power cuts and having to run the heating off our gas which was disappointing as we paid for full electric hookup!
So in effect it cost us a bottle of gas to keep warm
Several people had to leave the site as they didn’t have power, so at least we were
lucky to have some power.

Great New Year’s Eve party in the bar and free food supplied

Maybe better in summer when the pool and gym are open.

We would visit again, IF the power was guaranteed to be working

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From the manager: Thank you for your review
Camping in the winter is not fir the fant heated

As said before Yes we had issues with electric
It was a national grid issue out of our hands

But I must say my super team handel the problem very well . Even though the temper dropped to -8

The hole of the festive season was a complete success

And only £ 20.per night
And with pitch up voting us 2nd out of 380 other Lincolnshire touring field and carivan parks
Congrats to the riverview team

Liked staff was very welcoming

Disliked Had to cut short due to electrical issues too many people in pods taking extra heaters in

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Liked Good size pitches

Disliked Unfortunately, our stay at this touring caravan site was very disappointing. The toilet and shower blocks were extremely cold, with no heating, making it impossible to have a proper shower during our stay.

We also experienced three separate electric cut-outs while we were there. Rather than investigating the issue properly, the owner immediately blamed us, which was frustrating and upsetting. It later became apparent that someone in one of the holiday pods had brought in a large industrial heater, which could very well have been the cause of the power problems — something that was outside of our control.

Due to the ongoing issues, lack of basic comfort, and the way the situation was handled, the experience became so unpleasant that we felt we had no choice but to leave early. This was not the relaxing break we had hoped for, and we would not choose to stay here again

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From the manager: Hello thank you fir your review we take these very seriously
How ever like your traveling co camper !
On your motor home you have the option. If gas heating or electric because of the issues we had with the national grid local power conection piont

We spend about 12 hour with them and our electrision sorting the problem .

And we informed and asked if you could only.please use your gas heating as when the out side temperature drop to -8 c

There were very challenging conditions
My staff and I worked through the night

And we asked uou and all the other campers about how they were heating there touras you told us you were using your gas
But we both know you were using electric heaters as three times that night the electric went down . I understand the.problems due to the freezing tempeturs

After been up all.night
Your partner came to me in the morning asking were he can buy a gas bottle funny that after three visits to your camper
He did apologise fir using the electric heaters .( which was part of the problem)

Other people understood our problem and worked with us they went bought gass heaters etc but you blatantly said you were using gas and you were not
Let me tell you the consequences of your lies to us

On in structure from the national grid we had to close the touring field

So 50 people had there holiday cancel
We lost revenue as they have all been refunded
The bar resturant lost out to

So when you only paying 20 pounds a night
Please camping in the winter is challenging

It's not 5 star i suggest you stick to just the summer

And beleave me i wish I had an.optoon to scoure my client

You could have got - 100 !!!!!!!

The problem you caused

Thank you

Liked Friendly helpful staff. The bar area with television, and adjacent pool table, was relatively lively but not too loud.
Enjoyed walks along river Withum.
Electric hook up good, level concrete site.
Facilities clean. No nightime noise.

Disliked No drinking water taps, but bar staff kindly filled my water container, via kitchen.
For December, it would be appreciated if there was some form of heating in the ablutions.

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