Grounds were clean and staff were friendly. Lots to do …
Richard T.
Confirmed
- Powered grass site (large)
- Recommend to friends Visit again
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Liked: Grounds were clean and staff were friendly.
Lots to do off site Withernsea, Mappleton ,Hornsea and Bridlington all within an hours drive making a nice road trip.Disliked: Swimming was always fully booked the entertainment facilities were too small for such a large site, making the activities passes pointless and expensive a waste of money.
And everyone I spoke with seemed to pay a different amounts for the same stay
Just come home from a brilliant stay at withernsea holiday …
Amie O.Confirmed
- Powered grass site (large)
- Recommend to friends Visit again
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Liked: Just come home from a brilliant stay at withernsea holiday park. Myself and my two younger children stayed on the touring field in our motor home, we had plenty of space and were pitched next to a basketball/football court which the boys spent alot of time on! The entertainment at night was brill, they got the children involved especially a lady called Charlotte.. The arcades and parks were modern and clean.
Pool was heated and clean.
Beautiful sandy beach!! Which was only a 5 min walk from the site.. Plenty for children to do on this site.Disliked: Shower block and toilets needed updating and cleaning more regularly. Bluebell pitch.
Hi Amie, thanks for taking the time to leave your review.
We're pleased you enjoyed your recent holiday at West Bay. I will share your comments regarding the facilities with our Touring Manager and ask that they investigate this further.
We hope to see you again in future. ^AB
Really very good. Staff were friendly and proactively helpful.
John D.Confirmed
- Powered grass site (large)
- Recommend to friends Visit again
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Liked: Really impressed with this site. We chose a large powered pitch. It was only a couple of minutes walk from the reception and entertainment/restaurant area.
Toilet and shower area was clean and well maintained.
The beach is very walkable distance even with small children and carrying gear. Withernsea is much quieter than places like Bridlington or Scarborough, but the town has everything you would expect from a British seaside resort town, and is not at all run down.
There was plenty for the kids to do on site and nearby. Will stay again.
Disliked: Restaurant was a bit pricey, although the deal for two breakfasts was good value.
The Nisa Local shop onsite was not well stocked if you wanted to prepare your own meals on your barbecue. Not a big issue though as Tesco and Aldi are only a few minutes drive.
Hi John,
Thanks for the great review. Our team works hard to ensure all guests have an enjoyable experience, so we're delighted to hear we met your expectations.
It’s disappointing to hear you did not find our bar and restaurant reasonably priced. We always aim to provide something suitable for all budgets with ever changing offers throughout the season, as well as staying competitive with the local area.
We look forward to hopefully welcoming you back in future. ^AB
Dirty and unhelpful rude staff
Henrietta C.Confirmed
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- Recommend to friends Visit again
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Liked: The surrounding areas great location
Disliked: Shower blocks and toilet blocks were disgusting
We booked with another party and asked to be placed together but when we arrived they hadn’t done this and were not helpful at all. Lied to us telling us the other pitches were all booked up and if they moved us it would have a “snowball” effect. However the full weekend we were there the pitches we asked to move to were free all weekend. My sisters booking had been put down as a 6 man tent pitch but she was in a caravan with her family. The weekend was pretty much ruined for us because of this. The show bar smelt of damp and was dirty.
Hi Henrietta, thanks for taking the time to leave your review.
We're very sorry you didn't enjoy your recent stay at Withernsea Sands, this certainly isn't the experience we wanted you to have.
You can request a specific pitch (subject to availability). There would be a small request fee to guarantee this.
I hope you were able to raise any concerns with our dedicated Guest Experience Team in Reception, so that they could look to try and resolve these issues during your time with us.
I will also take the time to share your review with the relevant teams you've provided feedback for, so that we can work to make improvements.
We'd like to have the opportunity to welcome you back to another of holiday parks in the future, where we hope to restore your faith. ^AB
- Powered grass site (large)
- Recommend to friends Visit again
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Liked: Good location, next to local shops and amenities
Disliked: Not a very good experience, toilet and washing facilities very dirty, awful smell throughout the stay. Campsite is overrun with seagulls, yes I would expect them near the sea, but not to swoop down whilst eating food etc. Couldnt relax and sit on campsite because of the seagulls attacking you. Wake up call by seagulls every morning at 10 to 4. No entertainment passes provided as expected, and yes I could have went and asked for them, but when I went to use them the reception had closed. Playpark for toddlers/young kids overran by early teenagers causing bother.
Hi, thanks for taking the time to leave your review.
We're very sorry you didn't enjoy your recent stay at Withernsea Sands, this certainly isn't the experience we wanted you to have.
I hope you were able to raise any concerns with our dedicated Guest Experience Team in Reception, so that they could look to try and resolve these issues during your time with us.
I will also take the time to share your review with the relevant teams you've provided feedback for, so that we can work to make improvements.
We'd like to have the opportunity to welcome you back to another of holiday parks in the future, where we hope to restore your faith. ^AB
The staff were very helpful, the site was nice. The …
Abby P.Confirmed
- Powered grass site (large)
- Recommend to friends Visit again
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Liked: The staff were very helpful, the site was nice. The arcades had modern machines available. The kids enjoyed the entertainment and the staff were great with the kids
Disliked: The toilet/shower block, this really was the main issue letting down the site overall. I dont think its been refurbished properly since the early 90,s with minimal maintenance to try and make them fit for use. The cleaning schedule is below what is required for how much it is used and with it being a small block for the amount of users it becomes dirty very quickly. Swimming pool is really small and always fully booked, maybe consider an outdoor pool for the summer months during busy times would be an idea. We used the local pool in the town as it was bigger and had a slide etc
Hi Abby, thanks for taking the time to leave your review.
We're pleased you enjoyed your recent holiday at Withernsea Sands. I will share your comments regarding the facilities with our Touring Manager and ask that they investigate this further.
We'd like to have the opportunity to welcome you back to another of holiday parks in the future, where we hope to restore your faith. ^AB
- Powered grass site (large)
- Recommend to friends Visit again
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Liked: Site was clean and tidy. Plenty for kids to do and staff were great.
Disliked: –
Hi,
Thanks for the great review. Our team works hard to ensure all guests have an enjoyable experience, so we're delighted to hear we met your expectations.
We look forward to hopefully welcoming you back in future. ^AB
Really good
David A.Confirmed
- Powered grass site (large)
- Recommend to friends Visit again
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Liked: Everything, no way near as busy as the majority holiday resorts, I really enjoyed it!
Disliked: Only reason for the 4 stars is that they double booked me, we got in the car to leave on the Friday and at 9.30 is I get a call "sorry we double booked" they offered me to come the next day which was ok but the kids as u can imagine where not happy, offered no compensation or vouchers nothing hence 4 stars
Hi David,
Thanks for the great review. Our team works hard to ensure all guests have an enjoyable experience, so we're delighted to hear we met your expectations.
I'm very sorry for the mix-up with your booking. I will take the time to share your review with the relevant teams you've provided feedback for, so that we can work to make improvements.
We look forward to hopefully welcoming you back in future.
^AB
Appalling customer service
Anita T.Confirmed
- Powered grass site (large)
- Recommend to friends Visit again
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Liked: Nothing
Disliked: Hard mud pitch and electric hook up wasn't working.
Complained to site and they really couldn't have cared less!
Would never visit again.
Hi Anita, thanks for taking the time to leave your review.
We're very sorry you didn't enjoy your recent stay at Withernsea Sands, this certainly isn't the experience we wanted you to have.
I hope you were able to raise any concerns with our dedicated Guest Experience Team in Reception, so that they could look to try and resolve these issues during your time with us.
I will also take the time to share your review with the relevant teams you've provided feedback for, so that we can work to make improvements.
We'd like to have the opportunity to welcome you back to another of holiday parks in the future, where we hope to restore your faith. ^AB
- Powered grass site (large)
- Recommend to friends Visit again
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Liked: Facilities were clean and beach was very close.
Disliked: Noise was constant from other people's tents, no consideration for others even past midnight and from 7am. It wasn't just one other place it was multiple other groups. Seagull noise around site constant due to them hunting for food and being fed by guests, one minute off site and it was silent!
WiFi was stated as being onsite but wasn't available anywhere other than the hub area so disappointing.
Hi, thanks for taking the time to leave your review.
We're very sorry you didn't enjoy your recent stay at Withernsea Sands, this certainly isn't the experience we wanted you to have.
We also apologise you were kept awake by other guests on park, we do have a quiet policy on park that states guests should be respectful of others and start to lower any noise after 11pm, so it's disappointing to hear that this wasn't your experience on this occasion.
We'd like to have the opportunity to welcome you back to another of holiday parks in the future, where we hope to restore your faith. ^AB
Hi Richard, thanks for taking the time to leave your review.
We're very sorry you didn't enjoy your recent stay at West Bay, this certainly isn't the experience we wanted you to have.
You can pre-book your activities online, including swimming sessions, from 6 weeks prior to your arrival date. Simply log into ‘Manage My Booking’ and select 'Book on park activities'.
Hub passes allow you to access the facilities on park, such as the swimming pool, kids' clubs, club house, amusements and the entertainment complex.
We'd like to have the opportunity to welcome you back to another of holiday parks in the future, where we hope to restore your faith. ^AB