Lovely holiday with 6 grandchildren ranging …
|
|||||
Fine for caravans or motorhomes, but not recommended for campervans.
From the manager...
Hello John, I have to admit to being confused by your first comment. Hardstanding pitches and the camping field are both suitable for campervans. We are a peaceful, rural site in natural countryside in the beautiful Howardian Hills next to a lovely lake. I appreciate that our site may not have been as you were expecting but there are pubs less than 3 miles away, (one is walkable off road) ; the market town of Malton with restaurants, bars and shops is only 5 miles. Your stay included a 2 for 1 entry offer into the grounds of Castle Howard which, with free parking and the Courtyard outlets, is only 1 mile away.The allocated pitch you were given is usually one that is requested by those wanting a quiet corner. Perhaps you would have been happier with the campers in the field who on the weekend of your stay, reading Heather G's and Agnieszka's reviews, found us a very friendly, family site. Individual opinions vary but we appreciate you taking the time to write your review.Thank you. |
|||||
A very nice place, worth recommending …
From the manager...
Thank you for all your positive comments about Lakeside and Castle Howard Agnieszka. We're glad you enjoyed your stay. |
|||||
From the manager...
Thanks for your reveiw; we agree- the beautiful Howardian Hills are perfect for walks which are not too strenuous. If you do come to Lakeside again and would prefer a different pitch to the one you are allocated please ask in reception and, when possible, our team will do their best to arrange this for you. |
|||||
From the manager...
Hello, it's good to hear that the location and facilities met your approval and...... a bonus- two days without technology... a luxury for many in today's fast paced life! Do visit again. |
|||||
Quiet spot. Clean toilets & showers. …
From the manager...
We're glad you found everything to your liking Andrew and thanks for letting us know. |
|||||
From the manager...
Thanks for taking the time to write such a thorough review Tess and thank you for following our code of conduct advice. What a sad reflection on society that not everyone takes the advice seriously. We're pleased to read that there were lots of things you liked about Lakeside and will consider returning one day. We do hope you will. To respond to just a few of your other observations and suggestions. Our rules state it is one tent per pitch and the size mentioned is just as a guideline as tents come in all shapes and sizes. Each pitch includes 2 people and any extras are an additional cost. The majoirty of our guests enjoy having the 'unallocated' pitches as they can get together with their groups and, when more than one pitch is booked, arrange themselves to suit. This wouldn't be possible if everywhere was marked out. I'm sorry that you found the site less tidy than usual. Storm Floris had a lot to answer for but let me reassure you that regular checks and collections are carried out to keep the site clean. Regarding the deep cleaning, noon is the time when guests must be checked out by and new guests can start checking in; onsite guests are generally out and about exploring so for our cleaning team it is the quietest and most sensible time to deep clean the facilities. The disabled toilet is opened for people to use when the cleaning is taking place. You only mention 4 to 5 showers and toilets but there are also the mens and the disabled shower room, nine showers in total, so for the majority of the time this is adequate. |
|||||
Not willing to waste my time.
From the manager...
What a shame Kim. We understand that we are all different and have varied outlooks but your review is rather unfair in that you haven't really told us why you didn't like your time here. Did you take advantage of our 2-4-1 offer into the grounds of Castle Howard (saving almost as much as you paid for your one night stay), and perhaps gone to the free craft activities in the stretch tent or to Skelf Island Adventure Playground with your children? I can only suggest that you may have had completely different thoughts on your experience. |
|||||
Amazing friendly staff and lovely clean facilities would visit again
From the manager...
Hello Molly, we think that you may have mixed up our quiet rural site with another that you have stayed at recently. We don't have a club and our showers have consant hot water and lights which are included in the pitch fee. We can see from your booking that you did spend two nights with us in July; these were a Wednesday and a Thursday evening. (Sounds like you had a good time wherever you were!) |
|||||
Beautiful friendly staff and clean bathroom …
From the manager...
Thanks Emma. We shall look forward to seeing you again. |
Thank you Heather. It's refreshing to hear that being 'back to basics' (away from technology) was a hit with your grandchildren. We hope to see you all again.