Petruth Paddocks

Liked: Friendly staff. Large site, well organised beautiful location, walking paths into cheddar. Cafe open mornings. Facilities cleaned regularly.

Disliked: Showers and toilets rotated. Well signposted re which one were open but difficult in the dark without a head torch. Disliked having to pay a supplement for electricity on a meter that needed to be topped up.

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Liked: So relaxed, amazing location and facilities. Great that it's set up with different fields for different needs e.g. all families together, people who want to play music together, a quiet field. Very friendly hosts and super dog friendly!

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Liked: Spacious, great showers and toilets, very clean, recycling bins, location, friendly staff , fire pits

Disliked: Fairly expensive for an out of season stay. We visited outside the peak - it is a large site and would be very busy in peak season - but it did seem to have the facilities to cope with lost of visitors.

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Liked: Showers , toilets , location .

Disliked: Nothing

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Liked: Spacious and dog friendly. We have 4 dogs who love to stop here and use up some of their energy.

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Liked: A lovely campsite ideally located 20 minute walk to Cheddar Gorge. Staff were friendly, welcoming and helpful. They have local maps for Walks in and around Cheddar (I didn't have the time on this visit next time though ). Facilities were great both the toilets and showers were of a good size which made a nice change. Washing up area was good too. All in all 5 Stars

Disliked: The showers are great for space including a few large ones. However the changing area floor gets wet as it's at same level as the shower. A slatted floor would be an Ideal upgrade

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Liked: Facilities were clean and numerous. Pitches were a nice size and the place was generally quiet

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Liked: A fantastic site with a great atmosphere, the facilities were really well thought out and staff were always friendly and helpful. Very handy for visiting Cheddar Gorge.

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Liked: Apart from my dislike which was a big deal and really frustrating, we loved everything! Check in - We arrived about 7:30pm. We stayed in our van and a member of staff came out to us. A quick confirmation of our booking and we followed him to our pitch. Facilities - Plenty of showers and toilets. We were right by them which at first we thought may mean we are in a noisy, busy area but it wasn’t at all. The shower rooms had loads of room to get dressed in so great if youve got little ones with you. They heat up quick and are quite powerful. Toilets are separate pods so complete privacy with working hand dryers and most are constantly stocked with toilet paper. Electric - You’re given £3 to start with which I think lasted really well. That lasted us from the Friday night until the Sunday 12pm, running a small fridge, the inside van lights in the evening and charging vapes and phones a couple of times. Site - The site is really well maintained. We went to use the shop at 9:10pm for some wine (we were told by a staff member it was open till 9:30pm) but as we walked up the lights were turned off. The staff seem very friendly and it’s lovely to see the inclusiveness of so many young members of the team and they all work hard. There is a buggy that comes round in the evening with the wood and fire pits which is great. We paid £15 for the bag of kindling, few sheets of paper to get the fire going and enough logs to keep the fire burning for a good few hours. We used the food shack for dinner and breakfast. We had 4 burgers and 4 lots of chips for £52 and 2 x bacon and egg baps for £14. Quite expensive but they were delicious! Slightly off site there is a pizza place (not run by the site). We went to get one but they had ran out so I’d definitely recommend getting there early. Even after the disaster we would actually come again but I had to give low stars due to the inconvenience it caused us. I’m just grateful our kids weren’t with us with how stressful it was on the first night.

Disliked: We booked a grass and hard standing pitch with electric. When taken to our pitch it was all hard standing. We asked the staff member why as we had booked grass as well for the awning and he said they have non available. It was 7:30pm (I had to wait for a babysitter to have my children and it took us almost 3 hours to get there) so the last thing we are going to do is argue when nothing can be done. We needed to get pitched up before losing the daylight. We didn’t have suitable pegs for the ground (that’s why we booked grass) and our pegs bent. The pegs that did manage to work were hardly in the ground. It was extremely windy and all night we were worried the tent was going to cave in. I had two hours sleep and my partner had no sleep whatsoever. The next day we walked into cheddar trying to find somewhere that sold the rock pegs. We ended up spending over £50 on more pegs and a stronger mallet. We were only there for two nights and I didn’t want to waste any time by complaining because of it was what it was and nothing could be done. If we could’ve been moved on the last remaining night it would have taken us time away from our little break away by packing everything up again. No apology or partial refund which I really think we should have got.

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From the manager: Lisa Thank you for your review. I’ll respond in two parts as you have 1. The part that went well: I’m so pleased that you were happy with the quantity and quality of our toilets and showers. We’ve invested a lot into them and continue to invest in their cleaning and also the ongoing maintenance both of our amenities and grounds. It’s also good to hear that you felt our power costs were reasonable and that our team were friendly and welcoming. We deliberately take on young people from the age of 14 who we can mentor and introduce people skills – something that seems to be missing these days sadly. The campfire provision always goes down well and whilst our food provision may be a little on the expensive side, it’s because we only source locally grown food and that comes at a premium. 2. The part that didn’t go well: The pitch you were shown to by 16 yr old Eryk had just been vacated by a seasonal pitch holder who unbeknown to us had overlaid the 25% grass area with scalpings – something we did not approve, were not aware of and hadn’t spotted before your arrival. You explained your concern to Eryk who offered you the opportunity to move to a Powered grass pitch – firm and dry and the best solution to the problem. You declined this offer so Eryk (who like the rest of our amazing team) took it upon himself to try to find some ground anchor pegs and brought them to you. He had thought that he had left you happy and was very upset to read your review. I appreciate that he did not provide enough pegs however he had no idea of the large size of your awning which would in any event have been half on hard standing as the grass area only accounts for 25% of the pitch. Whilst I am truly sorry that this lack of grass or anchor pegs spoilt your stay it really needn’t have had you simply escalated the issue there and then to an adult member of my team or indeed me – there were 6 of us on duty until 10pm. Had you have done so, we would have raided our store room for as many anchor pegs as you needed and either I or one of my team would have secured your awning with you thereby ensuring a good night’s sleep without worry. You have stated how friendly we all were – why on earth did you not speak to us at any point during your stay? I spoke to Eryk to understand what went on and have explained to him that he could not have done more and given him a bonus for trying his upmost to help you. Had he thought that you were still not happy he would have escalated things to one of us. Since receiving your review, I have emailed you 3 times and left 2 voicemails – its now a week and you have chosen not to respond. I simply wanted to ensure that I had all the facts before making you an offer by way of apology however I can only conclude that your decision not to reply to any of my 5 messages means that on reflection you have decided that everything possible was done by a 16 year old lad and that you should have spoken to an adult member of the team to reach an acceptable resolution. I’d far rather have dealt with all of this in person on the day or failing that offline via a one-to-one discussion however as you have chosen not to respond, I’ve had no option but to reply publicly so that those reading your review can make their own decision as to how we would have immediately resolved things had you given us the opportunity. I’d still very much like to discuss all of this with you and indeed welcome you back so the balls in your court. Kind Regards Jules Owner

Liked: Family freindly pitch in a lovely green location

Disliked: Nothing

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