- Θέση σε γρασίδι με ρεύμα
- Προτείνεται σε φίλους Θα το επισκεπτόμουν ξανά
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Μετάφραση (Με την υποστήριξη του Google Translate)Μου άρεσε: Entertainment every night
Good on-site facilities
Staff go above and beyond
Great service
LocationΔεν μου άρεσε: –
- Θέση σε γρασίδι με ρεύμα
- Προτείνεται σε φίλους Θα το επισκεπτόμουν ξανά
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Μετάφραση (Με την υποστήριξη του Google Translate)Μου άρεσε: Nothing
Δεν μου άρεσε: Site facilities weren’t that great because there were many pitches for tents and touring vans however shower blocks and toilets were less… The ratio was inadequate..
Lack of staff responsibility to clean toilets regularly as there was no tissues in the toilet and no soap in the dispenser..
No response when tried to contact Out of hours service..
Hi, thanks for taking the time to leave your review.
We're very sorry you didn't enjoy your recent stay at Lower Hyde, this certainly isn't the experience we wanted you to have.
I do hope you were able to raise any concerns with our dedicated Guest Experience Team in Reception, so that they could look to try and resolve these issues during your time with us.
I will also take the time to share your review with the relevant teams you've provided feedback for, so that we can work to make improvements.
I do hope this experience won't deter you from visiting one of our 65 Holiday Parks again in future. ^AB
- Θέση σε γρασίδι με ρεύμα
- Προτείνεται σε φίλους Θα το επισκεπτόμουν ξανά
-
Μετάφραση (Με την υποστήριξη του Google Translate)Μου άρεσε: Swimming pool
PlaygroundΔεν μου άρεσε: Customer service was awful.. staff were not helpful and rude at some occasion’s
Poor communication between customer service and site staff
Toilets and showers were not cleaned regularly and were lacking tissues and hand soap for at least couple of days
Hi, thanks for taking the time to leave your review.
We're very sorry you didn't enjoy your recent stay at Lower Hyde, this certainly isn't the experience we wanted you to have.
I do hope you were able to raise any concerns with our dedicated Guest Experience Team in Reception, so that they could look to try and resolve these issues during your time with us.
I will also take the time to share your review with the relevant teams you've provided feedback for, so that we can work to make improvements.
I do hope this experience won't deter you from visiting one of our 65 Holiday Parks again in future. ^AB
Plenty to do, the site was looking a little tired.
Andrew S.
Επιβεβαιώθηκε
- Θέση σε γρασίδι με ρεύμα
- Προτείνεται σε φίλους Θα το επισκεπτόμουν ξανά
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Μετάφραση (Με την υποστήριξη του Google Translate)Μου άρεσε: We liked the variety of activities on site and there was ample space between pitches and the staff were friendly.
Δεν μου άρεσε: The toilet block wasn’t the cleanest and some of the areas were looking a little tired.
Hi Andrew, thanks for taking the time to leave your review.
We're pleased you enjoyed your recent holiday at Lower Hyde. I will share your comments regarding the facilities with our Touring Manager and ask that they investigate this further.
We hope to see you again in future. ^AB
Pool looked lovely, smelt like crap.
Sophie R.Επιβεβαιώθηκε
- Θέση σε γρασίδι με ρεύμα
- Προτείνεται σε φίλους Θα το επισκεπτόμουν ξανά
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Μετάφραση (Με την υποστήριξη του Google Translate)Μου άρεσε: The campsite was clean.
Δεν μου άρεσε: No toilet roll in the female loos a lot of the time. The drinking water contained toomuch chlorine, we found this our by smell and a quick search online.. no one told us not to drink it, resulting in my 10 week old baby having sickness and diarrhea, when we called the site they said the whole Island was contaminated, this is not true and we think it is disgusting that we were not warned.
Hi Sophie, thanks for taking the time to leave your review.
We're very sorry you didn't enjoy your recent stay and hope your baby is feeling better.
I do hope you were able to raise any concerns with our dedicated Guest Experience Team in Reception, so that they could look to try and resolve these issues during your time with us.
I will also take the time to share your review with the relevant teams you've provided feedback for, so that we can work to make improvements.
I do hope this experience won't deter you from visiting one of our 65 Holiday Parks again in future. ^AB
Totally recommend for families
Christina S.Επιβεβαιώθηκε
- Θέση σε γρασίδι με ρεύμα
- Προτείνεται σε φίλους Θα το επισκεπτόμουν ξανά
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Μετάφραση (Με την υποστήριξη του Google Translate)Μου άρεσε: Had a wonderful time. Pitches very spacious and well laid out. Electric and water at each hook up. Toilet blocks clean again plenty of cubicles and washing facilities. Obvious waste bins recycling glass and general waste. Well maintained. Complex great lots of amusements one indoor one outdoor pool fabulous play area and Astro turf football pitch and basketball hoops numerous. Food good and two bars! We used landguard facilities too so a dual site! What is there not to love! Great place to be honest and we live on the Isle of Wight definitely be back.
Δεν μου άρεσε: Leaving pitch at 10am surely touring and camping could be much later. You have to dry tents to pack them that is very early to pack up etc. as there is no cleaning or maintenance needed definitely could change those timings guys.
Hi Christina,
Thanks for the great review. Our team works hard to ensure all guests have an enjoyable experience, so we're delighted to hear we met your expectations.
Please note that we do offer a later check-out for a small fee (subject to availability).
We look forward to hopefully welcoming you back in future. ^AB
- Coast σκηνή σαφάρι με 2 υπνοδωμάτια
- Προτείνεται σε φίλους Θα το επισκεπτόμουν ξανά
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Μετάφραση (Με την υποστήριξη του Google Translate)Μου άρεσε: Mouldy safari tent (black
Mould) we woke up stuffy every day after breathing in the mould . Was filthy dusty on arrival I had to clean it (photo evidence) I’d not recommend at all.Δεν μου άρεσε: Everything sadly . Up and out all day to
Escape the tent . Didn’t once stay on site
Hi, thanks for taking the time to leave your review.
We're very sorry you didn't enjoy your recent stay at Lower Hyde, this certainly isn't the experience we wanted you to have.
I do hope you were able to raise any concerns with our dedicated Guest Experience Team in Reception, so that they could look to try and resolve these issues during your time with us.
I will also take the time to share your review with the relevant teams you've provided feedback for, so that we can work to make improvements.
I do hope this experience won't deter you from visiting one of our 65 Holiday Parks again in future. ^AB
Great place to stay with the family
Richard C.Επιβεβαιώθηκε
- Θέση σε γρασίδι με ρεύμα
- Προτείνεται σε φίλους Θα το επισκεπτόμουν ξανά
-
Μετάφραση (Με την υποστήριξη του Google Translate)Μου άρεσε: Really great set up. Showers etc were nearby, clean and tidy
Great set up for kids to run around and make friends
The site had loads to do, indoor and outdoor pool, entertainment etc, really goodΔεν μου άρεσε: Food wasn't great, but we mainly cook ourselves anyway, but only minor gripe on what was an otherwise excellent site
Hi Richard,
Thanks for the great review. Our team works hard to ensure all guests have an enjoyable experience, so we're delighted to hear we met your expectations.
We are sorry to hear you were disappointed with the food quality & options in our restaurant. All food is freshly made to order, so on rare occasions where we have missed the mark, we hope you were able to speak to one of our team in the restaurant to get this resolved.
We look forward to hopefully welcoming you back in future. ^AB
Great place for families, would visit again
Daniel S.Επιβεβαιώθηκε
- Θέση σε γρασίδι με ρεύμα
- Προτείνεται σε φίλους Θα το επισκεπτόμουν ξανά
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Μετάφραση (Με την υποστήριξη του Google Translate)Μου άρεσε: Reasonable price, great location near to Shanklin and shops, great facilities (outside pool, football/basketball courts, access to cycle network, bar and entertainment), quiet in the camping area (there was music at one point but it soon stopped, presumably due to staff intervention), helpful and friendly staff, level and large pitch
Δεν μου άρεσε: Toilets were blocked with one lock broken on one evening, however, these issues were resolved by the morning and staff were visibly cleaning the block regularly.
Hi Daniel, thanks for taking the time to leave your review.
We're pleased you enjoyed your recent holiday at Lower Hyde. I will share your comments regarding the facilities with our Touring Manager and ask that they investigate this further.
We hope to see you again in future. ^AB
Big private area pitch area.
Ricky C.Επιβεβαιώθηκε
- Θέση σε γρασίδι με ρεύμα
- Προτείνεται σε φίλους Θα το επισκεπτόμουν ξανά
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Μετάφραση (Με την υποστήριξη του Google Translate)Μου άρεσε: Big private area pitch area.
Δεν μου άρεσε: Cleanliness of toilets.
Hi Ricky, thanks for taking the time to leave your review.
I'm sorry you were left feeling disappointed by some aspects of your stay and I will share your comments regarding the facilities with our Touring Manager and ask that they investigate this further, as well as implementing additional cleaning checks. ^AB
Hi,
Thanks for the great review. Our team works hard to ensure all guests have an enjoyable experience, so we're delighted to hear we met your expectations.
We look forward to hopefully welcoming you back in future. ^AB