thank you for your review

thankyou for your review

Dear Sharon,
I am very confused by your extremely hostile review which I feel is actually completely inaccurate and unnecessary.
When you booked, querying your size of vehicle, I put you at your ease and advised that it would fit onto the pitch as below:

Dear Sharon,
thank you very much for your booking, my electric pitches are closer to 9m long and 6m wide. I only put 6m x 6m as a minimum, so you will be able to fit onto the pitch.
I welcome double axles as they all fit too and have not had any problems, but I see your point so may refine my description.

I am a little concerned about the total price that Pitchup has applied to your booking as it is only the rate for 1 night and not 3 nights, so I will check out what has happened as I have received other bookings for these dates
with the correct number of nights x total price.

I will send them a query just now and let you know the outcome,

kind regards,
Alison Baird (Miss)
mob: 07973250055
alibairdmail@gmail.com

Alison Baird <alibairdmail@gmail.com>
Sun, Mar 9, 6:04 PM
to Sharon

Dear Sharon,
I need to apologise as I have checked through the rates and allocations that I put onto Pitchup and realised that I have put the price for 1 night as 3 nights onto one date in the whole season !
Friday 18th April !
You are the first guests who have booked from this date, therefore, Pitchup have charged you correctly for only 1 night over the whole 3 night stay. It is entirely my fault and so I will have to honour this price to you.
I have also messaged Pitchup and have corrected my mistake in the rates tab just now.

So, please continue to come for your Easter holiday stay on one of my electric pitches as per your booking.

kind regards,
Alison Baird (Miss)
mob: 07973250055
alibairdmail@gmail.com

Sharon Overton <elvisiskingforever@icloud.com>
Sun, Mar 9, 6:33 PM
to me

Hi Alison

Oh no, I’m really grateful to you for honouring the amount paid and look forward to coming to stay for the Easter weekend.

I am glad you noticed before you had lots of other bookings at the wrong rate!

Many thanks again.

Best wishes

Sharon

Sent from my iPhone

Alison Baird <alibairdmail@gmail.com>
Sun, Mar 9, 6:45 PM
to Sharon

You are very welcome.🤣

When you arrived, I received a phone call saying that you did not know how to to get into the Camping Field, even though I had sent you the checkin information on 2 e mails.
You did not seem to understand how to read or receive an email, which was strange as you had no problem earlier as above.

After you finally got onto your pitch, I realised that you had a 2nd black vehicle with a red roof parked directly beside your Motorhome. I saw you filling up your water tank and asked you if it was yours and you said no it was not. I advised that only 1 vehicle per pitch was allowed and you said it was not yours.
I then realised that you had booked for 4 people in 1 motorhome, so presumably the 2nd black vehicle with the red roof was for your friends to stay in. This is not allowed to have 2 vehicles on one pitch. you said that there was only 1 vehicle, when there was clearly 2.
I did not see anyone else with you - which was also strange.

Both the black and red vehicle and your own motorhome disappeared by the next morning and I never saw you again.
As per the thread of emails from your original booking due to my initial mistake you only paid £42.50 for a 3 night stay over the Easter holidays for 4 people which is terrific value for money.
I do not believe that anyone was smoking anything illegal either side of your pitch or indeed anywhere else on the Field.
I do not know what it was, but you clearly had a problem and took it out on me very unfairly,
which I will resolve.
kind regards,
Alison

Hi Gerry,
thank you for your review, however I am a bit disappointed by the low score on cleanliness,
as I did clean the toilets and showers for you and there is no litter on the field. I can improve if I know where I am going wrong.
Also low score for the quality of accommodation, you say that you liked the shower and toilets, (with underfloor heating) the rest was always only going to be a grass field.
I don't think you went into the Camp washing up room which has 2 hotwater washing up sinks, electric points for charging phones etc, kettle, microwave, fridge, freezer and free WIFI.
kind regards, Alison