Admission
- Admission is only permitted after registering at reception.
- At least one of the party members must be aged 21 or over.
- Under 18s must be accompanied by their parents or legal guardians.
Arrivals and departures
- Late arrivals must notify the park as soon as possible. Your booking will be held for 24 hours. After this period the management reserves the right to relet your unit.
- No refunds/discounts for inclement weather, late arrivals or early departures.
- Units will be allocated on arrival.
Changes to your holiday
- Bookings cannot be amended within 7 day(s) of arrival.
Dogs
- Dogs must be kept on leads and supervised at all times.
- The site does not accept breeds/crossbreeds listed in the Dangerous Dogs Act (i.e. XL Bully, Pit Bull Terrier, Japanese Tosa, Dogo Argentino, and Fila Brasileiro).
Extras
- Motorbike(s) can be brought instead of the car(s) included.
General
- Bookings must not be for more than 21 consecutive nights.
- Discount cards and gift vouchers cannot be applied to bookings made via Pitchup.com.
- In the event of a complaint, please speak to reception immediately. Complaints which are not brought to the management's attention during your stay cannot be dealt with once you have left the site.
- Quiet hours must be respected between 10 p.m. and 7:30 a.m..
- The management reserves the right to deny access or terminate the stay of those guests whose behaviour is deemed unsuitable. No refunds will be offered.
- The site is not liable for any refund in the event of force majeure.
Pitches
- Minimum spacing of 6 metres between pitches.
- You must follow the management directives when pitching your tent/unit and related equipment.
Safety
- Barbecues are permitted but must be raised off the ground and attended by an adult at all times.
- Firearms are not permitted.
- Guests are advised to bring a good quality torch with them as parts of the site are unlit.
- Open fires are prohibited.
- Please do not touch or feed the animals.
Vehicles
- No vehicle movement between 10 p.m. and 7:30 a.m..
- Only one car is to be parked by the pitch. Extra vehicles must be parked in the designated area.
- The charging of electric vehicles is not permitted on site.
Visitors
- Visitors must leave the premises by 10 p.m..
- Visitors must register at reception and pay their fee.
In support of the New Forest Action Plan, we are asking campers not to bring disposable barbecues for their stay. We are also reminding campers that outside of our sites, no barbecues of any kind are now allowed anywhere in the New Forest.
If sleeping in cars, vans, or other converted vehicles, there must be sufficient ventilation (constant airflow to avoid suffocation and drop vents for gas) and internal sleeping accommodation. An open window without rain protection and dashboard air vents are not adequate ventilation. The sleeping compartment must have windows or no bulkhead for emergency access. Windows must have curtains or blinds for privacy.