Loch Lomond Holiday Park

A aimé : Setting amazing, staff very helpful and friendly. Peaceful location, will stocked shop

N'a pas aimé: Disappointed to find one shower for 14 pitches. Also most sites have free WiFi, so not happy to have to pay extra daily.

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A aimé : Lovely location of Loch Lomond with boats and harbour

N'a pas aimé: Check in closes at 5 o clock and pitch info left on door so no interaction with Site during stay Shower block had no hot water as we arrived Saturday it wasn’t due to be fixed until Monday

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Réponse du gestionnaire : Thank you for sharing your feedback. We’re glad to hear that you enjoyed the beautiful location by Loch Lomond and the scenic setting. However, we’re sorry to hear about the issues with check-in and the shower block. While the hot water issue was being resolved, we did provide an alternative shower facility with hot water for all guests. We apologize if this was not communicated clearly. If you’d like to discuss your experience further, please feel free to reach out to us. Your feedback is important to us, and we hope to welcome you back under better circumstances next time Kind regards, Kara, Loch Lomond Holiday Park Reception

A aimé : The motorhome pitches were so nice a beautiful view of Loch Lomond. Toilets/shower blocks close by. Very friendly staff. We will be back.

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Réponse du gestionnaire : Thank you for your wonderful review! We're thrilled to hear that you enjoyed the motorhome pitches and the beautiful views of Loch Lomond. It's great to know that our facilities and friendly staff made your stay even more enjoyable. We look forward to welcoming you back on your next visit! Kind regards, Kara, Loch Lomond Holiday Park Reception

A aimé : Effortless check in

N'a pas aimé: One male toilet ?? No hot water all weekend due waiting for a stair part!

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Réponse du gestionnaire : Thank you for your feedback. We're glad to hear you found the check-in process effortless. However, we apologize for the inconvenience caused by the limited toilet facilities and the hot water issue. While we were waiting for a part to resolve the problem, we did provide an alternative showering facility, and we apologize if this was not communicated clearly. We understand how frustrating this must have been and appreciate your patience. If you’d like to discuss this further, please feel free to reach out to us. Kind regards, Kara, Loch Lomond Holiday Park Reception

A aimé : Setting was beautiful, right next to Loch Lomond

N'a pas aimé: Wasn’t told on arrival there was no hot water in the toilet block. The boiler was broken. So had a cold swim and then a cold shower to warm up! Our neighbours also lost power and had no response from the campsite. Toilets also without toilet paper.

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Réponse du gestionnaire : Thank you for taking the time to share your feedback. We're glad you enjoyed the beautiful setting by Loch Lomond. However, we sincerely apologize for the issues you encountered during your stay. We regret that the hot water situation and lack of communication about the broken boiler affected your experience. Additionally, we're sorry to hear about the power issues your neighbors experienced and the lack of toilet paper in the facilities. Please note, we do provide an emergency phone number, and we would have attempted to resolve all of the issues mentioned as soon as they arose. We'll be addressing your concerns with our team to ensure better communication and service moving forward. If you'd like to discuss this further, please feel free to reach out to us. Kind regards, Kara, Loch Lomond Holiday Park Reception

A aimé : Easy to find. Loch views. Good staff.

N'a pas aimé: Bit isolated. No hot water when we were there. Rubbish wifi which you pay for.

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Réponse du gestionnaire : Thank you for your feedback. We’re glad you found the location easy to find, enjoyed the views of Loch Lomond, and had a positive experience with our staff. However, we apologize for the issues you experienced during your stay. We understand that the lack of hot water and unreliable WiFi, especially when it's a paid service, can be frustrating. We're currently working to improve both the hot water situation and WiFi connectivity. Being in a more remote location can sometimes present challenges, but we appreciate your feedback and will use it to make improvements. While we were waiting for a part to resolve the problem, we did provide an alternative showering facility, and we apologize if this was not communicated clearly. If you'd like to discuss this further, please don’t hesitate to contact us. Kind regards, Kara, Loch Lomond Holiday Park Reception

A aimé : Nothing

N'a pas aimé: On arrival,we found the reception to be cool and unhelpful. We were sited on pitch 6 which was next to a large steel ugly water tank - there was dog waste over the gravel pitch. The showers/taps and washing facilities were all freezing cold. We were unable to contact anyone to report this. The pitch is very close to the main A82 and trainline. There is no bar on site and none within walking distance. Whilst I agree I could have researched the area better, we felt this information needed to be reported

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Réponse du gestionnaire : Thank you for taking the time to share your feedback. We're truly sorry that your experience did not meet expectations. We apologize for the unhelpful reception you encountered upon arrival and for the condition of the pitch and surrounding area. This is certainly not the standard we aim to provide. We also apologize for the issues with the cold water in the showers and washing facilities. Although we do provide an emergency contact number, it seems this wasn't communicated effectively, and we’ll work on improving that. We understand that the proximity to the A82 and the train line may not suit everyone, and we're sorry this detracted from your stay. We appreciate your feedback about the bar and local amenities and will make sure we provide clearer information to help future guests plan their visit. If you'd like to discuss this further, please don't hesitate to reach out. Kind regards, Kara, Loch Lomond Holiday Park Reception

A aimé : The staff were very friendly and the site was lovely and clean.

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Réponse du gestionnaire : Thank you for your kind words! We’re delighted to hear that you found our staff friendly and the site clean. If you have any further feedback or suggestions, we’d love to hear from you. Your input helps us continue to improve. We look forward to welcoming you back soon!

A aimé : Great facilities. Fantastic staff.

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Réponse du gestionnaire : Thank you for your wonderful feedback! We’re thrilled to hear that you enjoyed our facilities and had a positive experience with our staff. It's great to know we could help make your stay enjoyable. We look forward to welcoming you back again soon!

A aimé : Well organised and lovely location. Washroom facilities were very good although not sure how they cope when full

N'a pas aimé: Wi-Fi was non existent on our pitch

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Réponse du gestionnaire : Thank you for your feedback! We’re pleased to hear that you found our location lovely and well-organized, and that you were satisfied with the washroom facilities. We apologize for the issue with the Wi-Fi on your pitch. We're working to improve our connectivity, and your input helps us address these challenges. If you have any further concerns or suggestions, please let us know. We hope to have the opportunity to welcome you back and provide a better experience next time. Kind regards, Kara, Loch Lomond Holiday Park Reception