Highlands End Holiday Park

A aimé : Everything...what a site. Beautiful views, great facilities and all so well maintained. Best view in a dog walking area I've ever seen. We will be back..

N'a pas aimé: Nothing at all

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Réponse du gestionnaire : Thank you so much Alison for your lovely uplifting review! We are truly delighted that you enjoyed your stay: the beautiful views, the great facilities, the high Park standards and the bext dog walking area ever! We hope to see you again soon!

A aimé : Proximity to coast park and good on site facilities

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Réponse du gestionnaire : Thank you so much Mark for your exellent comments and 8/10 review! Highly appreciated! We re delighted that you enjoyed your stay, the close proximity to the Jurassic Coast, the great Park facilities and standards. We look forward to your return visit!

A aimé : We were able to pick our pitch from the ones available. All had lovely views with water & electric hook up. Lovely and flat hard standing with gravel to the side and grass. Great showers, hot water and spotless. Martin's Bar is amazing with Fire Service memorabilia including two very old fire engines. Very friendly staff, i particularly liked the online check in. Fantastic location, lots of walks available. Definitely be back

N'a pas aimé: No dislikes

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Réponse du gestionnaire : Thank you so much Yvonne for your wonderful review! We are delighted that you enjoyed your stay, the views, the facilities, our high park standards, Martin's Bar and memorabilia and our lovely team. Contactless reception has proved very popular, as have the brilliant dog walks! We look forward to your return visit!

A aimé : Beautiful location and views, clean amenities. Brilliant location.

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Réponse du gestionnaire : Thank you so much Melissa for your fabulous review! Highly appreciated. We are delkighted that you enjoyed the beautiful location, the clean amenities and gorgeous views! We look forward to your return visit!

A aimé : 👍👍

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Réponse du gestionnaire : Thank you so much Daniel for your 10/10 review, highly appreciated! We look forward to seeing you again soon!

A aimé : Highly recommended this site. All the facilities 10 out of 10.

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Réponse du gestionnaire : Thank you so much for your absolutely stunning photos and excellent review! Highly appreciated! We are delighted that you enjoyed your stay and we look forward to your return visit!

A aimé : Beautiful location, good size pitches, very clean site, check the weather before going as very exposed!

N'a pas aimé: Exposed to weather.

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Réponse du gestionnaire : Thank you so much Justin for your wonderful comments and 8/10 review, highly appreciated! We are delighted that you enjoyed your stay, the beautiful location, the good size pitches, the high Park standards. Sorry about the weather! We look forward to your return visit in the glorious sunshine :)

A aimé : Excellent facilities and position of camp.

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Réponse du gestionnaire : Thank you so much for your excellent review! We are delighted that you enjoyed your visit, the excellent facilities and our stunning Jurassic coastal location. We look forward to your return visit!

A aimé : Good facilities

N'a pas aimé: I booked to stay at Highlands End from 1st - 7th April. This was to celebrate my 50th birthday. On Thursday 04 April at 1900 hrs I returned to my motorhome to find the wind had ripped off the plastic cover on the sky light which left a square hole in the roof. My son is five years of age and is Autistic so of course I was very concerned as heavy rain was forecast. I spoke with site staff who directed me to the warden. I explained the situation and requested the use of a ladder and or some Gaffa tape. His reply’s to my requests: “It’s out of hours, I’m not insured” When I explained my son was autistic so sound sensory “don’t try and pull on my heart strings” When I sought clarification “I’m not going to help you tonight or tomorrow. I don’t need this, I’m having my dinner” As I result, I stayed up all night and then left the site at 0430 hrs the next morning as there was a break in the weather. It appears that the site does not have procedures in place to deal with any issues out of hours as they are not insured. As a parent of an autistic child, I constantly assess the environments I take him into. I chose to stay at Highlands End as it is ranked as one of the best sites in the Country. The facilities are good and the staff are friendly when you are spending money. Underneath the shine is a site that does not have any contingencies in place in case of an emergency. I am still angry at the response from the Warden. To be frank it is shocking.

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Réponse du gestionnaire : We most sincerely apologise to you and your family for the issues you experienced. This is not at all indicative of our normal response or standards; we are investigating this case as a matter of urgency, we take this matter very seriously indeed. As a 3-generation family business operating at Highlands End for over 50 years we certainly do have robust contingencies in place in case of emergency. We trust we can put matters right and that you can feel confident that any future visit would show our ongoing commitment to giving exemplary customer service.

A aimé : Beautiful location. Easy check in & the fact you can choose a pitch on arrival. Facilities are very good. Restaurant onsite was very good. Dog friendly with wash area & great exercise meadow.

N'a pas aimé: Weather 🤦🏼‍♀️💨

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Réponse du gestionnaire : Thank you so much for your lovely review, we are delighted that you enjoyed your stay, the easy check in and pitch selection, Martin's Bar & Restaurant, the dog friendliness and dog facilities. We look forward to your return visit ( in the sunshine) very soon!