North Down Orchard

A aimé : Pretty location, friendly staff, nice bar.

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A aimé : Nothing. It didn’t come any where near what the website was saying

N'a pas aimé: We looked at your website & thought wow! What a stunning place & so booked for 2 nights. The website states, despite the green credentials, you won’t be roughing it, luxurious showers & composting toilets hand crafted from oak. The field kitchen complete with fridge freezer, microwave, electric hob & kettle etc.. ‘Glamorous’ bell tents, a true glamping experience. I’ve attached a few photos of our experience as it really does not live up to how you’ve advertised it & we would like a full refund. We booked as we attended a wedding on Friday & will have a friends 60th birthday there, at the farm, on Saturday, we are unable to stay in such poor conditions. And this has ruined our weekend. Please zoom in on photos attached. The bell tent also smelt of damp which was really sickening. The wooden surrounds of the toilet seats are all saturated with urine. The kitchen is un useable, squashed beer cans to level out the cooker. The toaster, just zoom in, I need say no more & the electrical leads & sockets are just not legal. The whole of the bell tent is covered in mould. Very damp & very, very smelly. The tea making facilities on a dirty, stained table with dirty mugs. It does state in the contract if we leave the tent dirty, you will fine us £100. Maybe, we should fine you for the same. The unisex loo in the bar/barn was so dirty, I found an antiseptic cleaning spray & cleaned it before I used it. There was 1 ladies loo in the house. This was someone’s actual shower room where there were personal belongings It’s just not right. The owner called to say he will refund our money as long as we don’t leave a negative review!! We’ve yet to get a response from Pitch Up Please do zoom in on each photo.

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Réponse du gestionnaire : I'm very sorry that your accommodation was unsatisfactory. That bell tent should have been taken out of service and sent for cleaning after all the recent rain, rather than hoping it would last the remaining two weeks of the season. The site has now been closed early due to continued wet conditions. I have refunded you in full as requested. Thank you for your other feedback - some of your points will be addressed before reopening next year, but some are features of the site which most people seem to appreciate. North Down Orchard is a farm campsite – please do not book if you are expecting smart hotel standards.

A aimé : Friendly campsite; great Friday night vibe

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A aimé : Absolutely beautiful location, staying with our children and friends. Really relaxed. Great facilities. Really enjoyed the cider barn night to

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A aimé : We liked the environmental nature of the site (composting toilets, etc.) and the rustic vibe that was simple but not sterile. Nice toilets and showers. Great price too. We hope to try the cider next time! (We were there during a v quiet time.)

N'a pas aimé: Some mixed messaging about the shared refrigerator so use with caution!

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A aimé : The site is fantastic. Quiet, shady, spacious, good facilities. Good shower. Useful communal kitchen. But still feels like a small intimate campsite. Lovely dog lazing around. Excellent cycling and walking from campsite. Friendly hosts and helpers were around for anything needed. We loved the pizza van and the option to buy a drink at the barn. We had the deluxe tent that was comfy, had electricity, kettle and comfy bed. We booked bedding and a log basket for a fire. That was all great.

N'a pas aimé: Can hear some of the A30 traffic, entrance from A30 means it's tricky to come on bikes with children. But that was minor.

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A aimé : Great location. Lovely welcome and friendly staff in adjacent cider barn. Good facilities (toilet, undercover kitchenette). Very peaceful.

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A aimé : The bell tent was lovely. Great location Owner was friendly

N'a pas aimé: The kids didn’t like the compostable toilet - it did give me a chance to talk to them about being more environmentally friendly :)

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A aimé : Welcome Tent Site and facilities

N'a pas aimé: Would be good to have paper/ card recycling.

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A aimé : Lovely proper farm setting. Bell tent was so much more than I expected! Rugs, comfy bed, kettle, tea and really spacious. Loved sitting in it listening to the owls hooting at night. Loved the walks in the area. Friday music event was fun and a chance to chat to others. Loved that the farm was regenagro with no chemicals used- hurray! Friendly David the owner potters around happy to share local info and his dog Riley steals the show with his wagging tail! Fab place we will return!

N'a pas aimé: Nothing but suggest a compost bin for veg in the kitchen area

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