Torworth Grange Farm

A aimé : Well kept clean site grass cut and large pitches and level ground

N'a pas aimé: Road noise was unbelievable unfriendly staff (didn't see anyone) Inadequate facilities ( 1 toilet and 1 shower ) to 14 caravans No lighting at night on site to toilets or shower I mean it was pitch black

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A aimé : Excellent site great location. Has on-site farm cafe severing excellent sunday lunches, farm shop and children play park. All staff very friendly and helpful Good shower and toilet facilities would definitely stay again. 10/10 well done team Torworth Grange

N'a pas aimé: Nothing to dislike about this site

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A aimé : Small site lovely farm shop with a restaurant that does a lovely breakfast. The staff were young but very polite and helpful

N'a pas aimé: Only 1 shower and toilet and you have to walk through two lakes either side which is not nice in the dark. The path is just grass so with it raining it was very slippy and muddy. The hard standing pitches were not the best they really could do with updating

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A aimé : Liked the cafe and shop

N'a pas aimé: Had phone call on the day to cancel us due to rain and pitch being water logged. They offered to reschedule us, we were unable to so asked for a refund. I was told no as their policy is 'I cannot cancel within 14 days' I explained I'm not cancelling, they are cancelling me but they were adamant. Asked to speak with a manager who said they wasn't cancelling us just moving us to another pitch that was dry, great holiday back on. We arrived all staff had gone, which was fine we had the gate code. My husband nearly broke his hand trying to open the gate latch. We went to our pitch and the caravan park was empty, clearly they had cancelled everyone. We spent the night on a dark campsite with no one around. No lights work around the camp. We were parked next to the lake so we had nothing but flies in the van. The caravan site is open to the public so just had random people walking around. Nothing to stop any vans from being taken out if you leave camp. We were there for 3 days and not 1 member of staff spoke to us or checked if everything was OK considering we never checked in on the day we arrived. No WiFi 1 shower and toilet Busy road next to site

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Réponse du gestionnaire : Hello Sarah, Thank you for the above. As i said to you on the phone you were not cancelled you were led to believe that is what a staff member said we have everyone the option given the extreme circumstances to change date which we didn’t have to do but we did. I then called you and spoke to you explained your pitch was wet as you would expect when it rains but it wasn’t water logged which some were so you were of course welcome to come as your pitch wasn’t affected and the waterlogged pitches were not booked anyway. Other caravaners took the option to change date. However above it stated you were the only one which you were not. Not only was our chef on-site just behind you in a caravan but there were 3 other bookings who also arrived. With regards to being next to the lake that is advertised and the flies well it’s nothing we are doing to create flies it’s nature and weather. I also sent you pictures of your pitch to ease your mind so you could see it was in good condition for the weather. You didn’t respond to these but they were sent. The gate had been damaged by the wind on Friday which was sorted on the Monday by our handy man. Wi-Fi is there and the code is on the email attachment you were sent. Along with all contact numbers to call should you need us. 1 toilet and 1 shower is advertised you have your own on board facilities also. As you were arriving out of hours and were contacted with gate code that is you checked in. The cafe and farm shop is open 9-4 for you to go see any number of our numerous staff. We are looking at security gates but they are a huge outlay for a small site and there are two coded gates to enter we have cctv. Not to mention your hitch lock and wheel locks I’m assuming would be in place. To my knowledge you didn’t go to the staff to mention any issues as above, not to mention you had all our contact numbers. Thanks for your message.

A aimé : Water tap on each pitch, clean site, nice cafe good park for the kids

N'a pas aimé: Only one shower and toilet, with bringing 2 kids this wasnt really ideal as we was all quing. No lighting around the site at night, website is massively out of date in regards to fishing. It appears like the owner concentrates more on the cafe side of the site rather than the pitches and lakes.

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A aimé : Site was very good easy to book. the pitch spot on clean all services worked. Restaurant was very good service good food was very good Fishing was very gòod nice choice of ponds well maintained

N'a pas aimé: Night lights around on bollards not working

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A aimé : Nice compact site we will likely use a lot as its close to get away on a Friday afternoon for a weekend. Nice farm shop/eatery on site and a number of small fishing ponds. Close to Blyth which has a few nice pubs.

N'a pas aimé: Nothing, everything worked for a chilled out camp in your van weekend with few distractions.

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A aimé : Great camp site, clean shower. Really nice surroundings with a cafe and farm shop. Would highly recommend

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A aimé : We liked how private the pitches feel, very lovely setting. The play area was a big hit with the kids.

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A aimé : Me and my son really enjoyed our stay. It had what was needed for our fishing weekend. Very clean facilities and a very nice café/ restaurant area with some delicious home made sausage rolls, pork pies etc. The fishing ponds were great fun for our little competition between us with some beautiful Carp swimming around. I even netted one myself. We would definitely come back again.

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