Thank you for sharing your lovely feedback — we’re so glad to hear that you enjoyed your stay and that the pitches, views, and the presence of our warden helped make your experience more convenient.

We appreciate your comments on the farm park We strive to offer a fun and memorable experience, and we understand that extra costs for activities can be a concern. We do try to make the attraction as accessible as possible, with lots included in the entry price, such as bottle feeding and pony grooming, and only a handful of additional activities available at extra cost.

We’ve noted your suggestion for a small play area at the campsite, and we’ll certainly consider it as we look at potential improvements for the future.

Thank you again for your thoughtful review, and we hope to welcome you and your family back for another stay soon!

Team THCP

Thank you for taking the time to share your feedback — we’re sorry to hear your experience didn’t meet expectations.

You mentioned difficulty getting in touch before your stay. Just to check, were you contacting info@thorntonhallcountrypark.co.uk? That’s our main email address, and we also regularly respond to Facebook messages. Our phone system is an answering machine, so we do ask guests to leave a message so we can return the call — apologies if this wasn’t clear.

It also sounds like there may have been a technical issue with our booking system if your reservation didn’t come through on our end. We’re really sorry for the inconvenience this caused on arrival and will investigate what went wrong there.

Your visit coincided with our annual lawn mower racing weekend, which does bring in more guests than usual. While it's a fun and unique event, we completely understand that the increased numbers can impact the overall experience for some guests. We're currently reviewing both our pitch quality and facilities as part of a wider site improvement plan, so your comments are very helpful.

Thanks again for your honest review — we truly appreciate you highlighting where things fell short.

Team THCP

Thank you for taking the time to leave a review — we’re really pleased to hear you liked the look of the site, appreciated the clean facilities, and found the location and level pitches convenient, especially for a last-minute booking.

We’re sorry to hear that your stay wasn’t as peaceful as you’d hoped. Your visit coincided with our annual lawn mower racing weekend, which brings in a larger number of guests, including the racers and their families who were camping on-site — so it was definitely busier than usual. We completely understand that this may not have suited everyone, particularly those looking for a quieter couples’ break.

We’re also actively reviewing our site layout and facilities as we plan for improvements to help better accommodate different types of guests in the future. Your feedback is really helpful, and we appreciate you sharing it with us.

Thanks again for your comments, and we hope you might consider visiting again outside of an event weekend.

Team THCP

Thank you so much for your kind words Michael— we’re really glad you felt welcomed and well looked after during your stay. Paul, our campsite warden, will be thrilled to hear your lovely feedback — he always enjoys taking the time to chat with guests and make sure everyone’s settled in.

We appreciate your note about the grass and will take that on board. We try to keep everything looking its best, but a bit of sunshine and rain can make it grow quicker than expected! Thanks again for your feedback, and we hope to welcome you back soon to enjoy more of those splendid views.

Team THCP

Thank you Daniel for this wonderful review! We're delighted you enjoyed your stay and the friendly team and farm park added to your experience.
Team THCP

Thank you so much for your detailed review — we’re really pleased to hear you enjoyed the site. It’s great to know you found check-in smooth and our out-of-hours support helpful — we always aim to respond quickly to make sure your stay runs as smoothly as possible.

We appreciate you raising a few points that could help future guests. The balloon club is a special event that only visits once a year, but we’ll look into how we can better communicate that in advance for those who may be lighter sleepers!

We're also reviewing how our listing appears on PitchUp to make it clearer that while the campsite is dog friendly, the farm park has different rules — thank you for flagging that.

We do aim to keep things peaceful after 8pm and will continue working on improving the experience for all visitors.

Thanks again for your comments — it’s great to hear what worked well and where we can do better. We hope to welcome you back again soon!

Team THCP

Thank you for your feedback Chris — we’re so glad you enjoyed the spacious pitches and overall setup.

We’re sorry the facilities didn’t meet your expectations. We completely understand how important these amenities are, and your comments are both valid and appreciated. We're currently in the process of planning some exciting changes, including relocating and upgrading our campsite, with much-improved facilities in mind.

We truly value your input as it helps shape the future of our site, and we hope you’ll return to experience the improvements for yourself.

Team THCP

Thank you for the 10 star rating! We're glad you enjoyed your stay.
Team THCP

Thank you for this lovely review Rachael, we're delighted you enjoyed your stay and the staff were so helpful!
Team THCP

Thank you for your review Gordon! We’re so glad to hear you enjoyed the toilets, showers, and our beautiful location. We hope to welcome you back soon for another great stay.
Team THCP