I am sad you felt this way but take offence with some of your comments.
You will struggle to find more responsible & upstanding owners, who go well above & beyond to ensure everyone has a fabulous time.
So many of the reviews identify this as too the cleanliness of our facilities.
So many of your comments are user based. I.e. dog muck, litter, uneven ground and water hoses left in the mud.
We too have many options for drinking water so there was just not one available.
It was pointed out to us that weekend about that particular hose and we shortened the hose so it wouldn't touch the ground again.
We have an allocations board on arrival that tells you your pitch if you are on ehu. Non ehu campers have the freedom to camp in undesignated pitches so we don't allocate.
The water tap had been overtightened and wouldn't turn off so we isolated that one tap for the weekend but it was replaced as soon as we could get to plumbers merchant on the Monday.
Facilities are regularly cleaned yet within minutes some users can leave them in disgusting conditions.
When we check them if they are minging we clean again. Again testimony from so many reviews confirm this. To say they were unusable is unfair and not accurate.
The ground us uneven because so many caravaners rely on motor movers which dig up the ground. Dog and kids are not stopped from digging nor the damage repaired by carers.
However the week before you arrived we had dragged and rollered the ground repairing much of the digging from the summer hols.
Again the play area is in disrepair as someone slit open the base of one trampoline with something and children unsupervised dig in the play area, undermining items. Yes there are nettles, we are in the country side, not a haven site but all hedges and edges are trimmed back so they are not invasive.
Many tourers use us and regularly return so it may be your opinion but it is not fact that our pitches are not set up for tourers.
Any issues with litter or dog mess are addressed by us as soon as we identify them or if brought to our attention.
None of what you have remarked on was spoken about during your stay. You did not give us an option to address any for you nor have you put any responsibility on the user.
We work exceptionally hard here and so often a lack of acknowledgement or respect is afforded us by some campers.
Yes the site feels dirty at times, it does to us which is so sad and infuriating hence the tone of this response.
We give 24/7 TLC to the site. Unfortunately it's some of the users that don't and your review is totally laying responsibility to us the owners and you are out of order.
As for the accommodation score. You didn't stop in one of our statics, bring your own accommodation with you, so giving us a 2 for the standard or quality of your caravan is very unfair

Thankyou for very kind review.
Apologies we missed them couple of shop items.
They're normally long gone to hungry members of the crazy gang

👍👍👍🌻

Thanks for kind review& fab photos.
We have never needed a gated entrance but next time maybe chose to pitch further away from the entrance after all the non ehu field is undesignated pitches so you guys choose.
Specify what dogs come is extremely difficult after all it's maybe more about certain owners than certain breeds. In the 8 years we been running I have been bitten twice by collies, owned by campers. Do we ban collies???
The pond has planned works but also we feel pond users need some nurturing too.
So glad you are looking at coming back.
Prices compared to other sites we feel are very fair, after all we charge no extras so to answer your feedback we didn't charge for your dog nor would we charge for awnings, gazebos, windbreak, kids, parking, showers, shop is cheap, so is the cafe & bar etc etc etc. Plus don't detract from our purpose which is primarily funding our animal rescuing

Great photos. Kind review. Thankyou