Cleanliness of area and toilet block.

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Site was in a good location, lots of trails near by which is great! very modern facilities good size pitches

Toilets were filthy and the smell was putrid, we’re not cleaned for 2 and a half days. Empty toilet rolls, dirty floors and sinks. Smell makes them unbearable. Rang office multiple times to no answer and spoke to new haven to see when toilets would be cleaned to no response. Very disappointed because we would definitely have visited again as it’s in a great spot and nice pitches but this was the worst bathroom experience we have ever had at a site

facilities where amazing and the whole site was so clean and beautiful. the staff in the reception / shop are so friendly and welcoming. would recommend

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Great location for walking and cycling good pitchers with super warm showers and toilets

No dislikes

Good facilities, washing up area, large showers, plenty of sinks and toilets in ladies

The facilites although really clean when we arrived on Saturday were absolutely filthy by the time we left on Monday morning. For a large site the cleanliness of all the touring facilities was not acceptable, more care should be taken by the site to ensure that the facilities met required standards at all times.
There was quite a lot of noise from the main road that runs just the other side of the hedge of the campervan area.

Showers were lovely and warm and so was the bathroom. Park was clean. No issues with loo roll, planes and noisy traffic at night as was written in previous reviews.Staff were great and very helpful.

No reception for TV. Lock not working on bathroom on second night a little bit scary so had very quick shower.

Out of season review:
Very quiet out of season - i imagine its a different vibe in the height of summer!
Plenty of washing up stations
Toilets were generally clean
Playground was great for kids
Non electric pitches were nice and flat
Communication with staff was great, especially as we needed a late check in

Excellent location if youre outdoorsy, fairly safe cycle to get onto the tissington trail with kids directly from the campsite (only one main road to cross) and within driving distance to enough places of interest to keep you going for ages

The smell in the womens toilets in the morning was awful - looking at other reviews this looks like an ongoing thing?

The site was great toilets where clean and warm .

The only thing I could say was noise from the road .

The staff at Newhaven went above and beyond for me. I had a crash just outside the entrance to the park as I was turning up for my holiday. Julie, the receptionist came down to the entrance with two male members of staff and they helped me get my children out of the car, all my belongings and they waited for the ambulance and police to finish their enquiries before taking me and my children to our pitch on a golf buggy. Julie then brought two ice lollies down to the tent for my children. The manager later visited the tent to see if we were alright aswell. They also made suggestions to where we can walk to safely with the children since my car had been taken to storage and the child seats were no longer viable.
Beside the fact that the staff were exceptional, the facilities were good too. There is a park on site for the children to use with swings, climbing frame and slides. The toilets and shower block were modern and clean and were locked by which you entered with a code which made me feel safer.
At reception there is a small shop, stocking essentials and confectionary.
I would definitely recommend this site, if we had been able to drive the children, this site would also make a great base for exploring the peak district.

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Play park for children very clean site and shower facilities with free hairdryer

Noise from the road and noisy aircraft overhead all night