Leaving straight after pulling on site!!

Couldn't use the site at all, other people were stuck in the mud with their vehicles, they were not happy with their Easter getaway at all. They told us the showers and toilets were beyond minging. The manager is very rude. We travelled alot of miles so I could visit my sick father over the Easter weekend, because there was not sufficient hard standing pitches we had to leave, my partner has been driving for 6hrs already at this point, the manager would not refund the full amount of a 3 night stay and electric which was £85. Times are hard for everyone, but it does not mean as a manager you can be rude and pointless blank refuse and refund!!
DO NOT USE THIS CAMPSITE

View

Showers not working
Very muddy
Lots of road noise

Good site

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Location of site.

Site to small and wash/ toilet facilities had no hot water.

The location is incredible.
The donkeys are great.

Okay, I have thought about what to say here, I am usually never a person that leaves a negative review and I am aware that the manager has a habit of leaving aggressive and insulting replies to criticism. However, I can only describe this site as bizarre. We took a very last minute decision to leave our camper van at home and hire on site accommodation for the new year. We are seasoned campers and festival goers and so are our children, so we made the most of it, but other families would potentially have been appalled at the conditions of this campsite. The showering facilities do not work, and are permanently locked. The toilets do not work. There’s never toilet roll or hand washing equipment and they are filthy. The on site caravans are run down and dirty. The site is dangerous for small children. The Manager is unwelcoming and makes you feel like you are in the way. There is a system of having to check in, but you can’t get hold of anyone and then when you do you feel like you are bothering them. The manager spoke to his member of staff (perhaps a family member?) so poorly in front of me that I felt sad for him. On reflection, and after reading every other review carefully, I think a few things need to happen here. A). The manager needs to change the website and be open and honest about what he is offering. This is a stop off suitable for backpackers or couples. We have stayed at many sites where there is literally just a porta loo and been absolutely fine with it, but that has to be made absolutely clear.
B). The check in system has to change. We have also stayed at many sites where the check in system is just a chalk board. (Keysafes for pods or yurts etc) This works fine and you are not left in awkward situations with staff members who are resentful of being disturbed.
C). The caravans either need to go, or there needs to be a serious rethink. This is not a holiday accommodation fit for purpose. They are poorly maintained, dated and dirty. No one keeps on top of making sure you have gas or water and it is unclear how you are meant to manage this situation on your own.

Looking at the other reviews, I am fully expecting a reply essentially suggesting that if you camp, or tour, you are to expect dangerous and dirty facilities. I am going to get ahead of that and say, if you take on the responsibility of running a campsite, especially to the level you advertise this one to, you should be maintaining it. I would suggest closing down for the next few months and addressing the urgent maintenance work that needs doing, and reopening for the spring when things are being managed properly.

Close to main road - I guess that's a plus?

There was only one working toilet, the others didn't flush. There was no onsite water points that worked - Even the sink in the working toilet didn't have running water. The showers were locked so wasn't able to use them.

What a nice guy running the place and a beautiful part of the world, will definitely be back there again and it is being renovated with swanky new toilet facilities.

Only slight thing was lack of signage and lights as we arrived quite late, but definitely worth booking in.

The host tried to accommodate us and apologised throughout.

At least we had heating and gas for cooking and the caravan was ok.

The host didn't even know we had booked the caravan.

Arrived and the host stated that he thought he had cancelled.

Had no shower, no toilet in caravan.

Had to use facilities on site which cost a quid and my partner didn't even have hot water she had to have a cold shower.

We was told that we would be given a £1 each for shower never received.

It wasn't what we expected after having to travel through the extreme weather conditions.

Flat site, well kept. Basic facilities that keeps the price low. Friendly owner.

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The lovely quiet site, helpful and friendly owners. The caravan we stayed in was lovely and had everything we needed for a short stay.

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