Please see response to previous review.

Hi. Thank you for your review and sorry that you seemed a little unhappy with your stay. We are, however, delighted that the wood chip bays were ideal during your stay, you enjoyed our Friday night pizza event and from the odd chats we had with the gentlemen in the party, they seemed to be enjoying their time with us. The roundhouse fire area has been a great addition for guests, particularly when the weather is poor, as it was during your stay with us.

We installed the code lock on the toilet facilities so that our campsite guests did not meet any uninvited visitors using our facilities (not that we have had any), particularly at night or early in the morning. I am sure that you would agree, safeguarding children on site is significantly more important than the minor inconvenience of pushing 5 buttons to access a safe area. Over the time that the facilities lock has been in place, we have had many hundreds of guests on site from all four corners of the world and UK and from memory I can recall only one other person who mentioned the lock. (They had forgotten the code we gave them and needed access at 4am for a number two!!!!).

We try to advertise to all future guests looking to book tent pitches that their is a maximum size of tent recommended for our bays. We are not an open field and each camping bay is in place to try and provide sufficient private space and views from each pitch to enjoy. Having a very large tent will of course reduce the space available for outside leisure and enjoyment. Each pitch has a car parking space allocated to it and we simply ask guests to use the space allocated rather than parking where it may prevent other guests accessing their pitch.

Thank you again for staying with us and supporting our children's project.

Regards
Mark

Hi
Wow, thank you for your review. Not sure where to start.
Waterfall. The waterfall in the valley is the old wool fulling mill waterfall that runs along side the mill water wheel pit. For some unknown reason, during COVID, some people decided to make it something more than it actually is. We have had some impressive enhanced coloured and slow motion images taken of the waterfall which we feel do not represent the waterfall itself, however, as always on social media, people tend to hype up what is normal. We don't make a big thing of the waterfall ourselves, but guests, like yourselves, ask about it and we direct you to it. Nice for a dip on a warm day though.....😊
Shower and wash up area. We are mainly a charitable organisation looking after SEN children, Scouts, Guides, Schools and disabilities. We take public camping out of the season for these groups and this helps us fund the charitable work we do with the children and youth groups we work with. Our facilities work very well for these groups and we have had no complaints from them or our public guests. We do get many complements about our clean facilities though, which we are very proud of. We have considered increasing our shower facilities and we may put in one or two additional showers on site but when funds permit. The current shower has a duck board supplied to which most of our public guests seem to feel is clean and has ample space to change on.
Pizzas. We are not a restaurant and try to have a relaxed family vibe around our pizza orders. We are not booking people in by the minute to eat but provide an approximate time for our guests to enjoy themselves and eat pizza. This helps us plan the amount of fresh pizza bases we make. We feel that there is sufficient pressure on people around work and life in general. We tend to like people on pizza night to chill, talk with other guests, have time with the family and relax. It seems to work for most people, however in future, if you visit us again and require a more "on the minute" pizza delivery, you only need to ask us and we would be happy to oblige. 🍕
On the subject of drunk staff. The lady you refer to was due to get married (hence the rather bonky wedding dress she was wearing). She is a very bubbly, valuable and helpful member of our team and whilst she may come over to you as "having had too much", she is tee total and would be rather upset to hear that it was assumed she was drunk. We have no issue with any of our team being happy and hopefully this will continue to rub off on our past and future guests and continue to be part of our service for years to come. 😃
Most of our staff are volunteers and we appreciate their time and commitment to the youth and community project we run.
We very much look forward to welcoming you again in the future, however, please be fully aware that we are a relaxed, fun and charitable team that try not to take life too seriously. We were all delighted to celebrate the forthcoming wedding of our very sober and boisterous team member on Friday and wish her the very best in her future relationship (let's hope it's always fun for them too). 👍