Thanks for your review Helen.
Glad you liked the site in general and found the facilities clean.
We did think arrival instructions for campers were sent automatically- our apologies! I will find out if it's possible for this to be added or if not we will send them manually.
We do monitor the phone and are regularly up on the campsite to welcome guests, but as everyone arrives at different times we can't be there all the time. And we may miss a phone call here and there but 9/10 we will answer where we can.
Regarding the church bells, yes they do ring regularly and appreciate some people find it disturbing, there are free earplugs available at the facilities. I'm not sure if the wind direction affects this as sometimes no one mentions it and other times it is an issue. But as you say unfortunately this is out of our control and not something we can change sadly.

Thanks for your review Peter, we are pleased to hear you think our site was great.
We are a bit disappointed that the church bells had such a negative impact on your stay. We offer free earplugs for guests and they are normally sufficient to block out the noise, I think where you pitch can have an impact I.e. the right hand side of the stone circle is closest to the church and they will be louder there, so we recommend the pitches near the facilities/by the orchard if you think they may disturb you as these are lower down and sheltered from the bells.
Unfortunately the bells are out of our control, 9 times out of 10 it won't affect guests, I think some people can block them out and see it as background noise and others find it very disturbing, we do think it is a bit unfair to give such a low score solely because of the bells however, as this is something out of our control and we warn guests about them as much as we can. It was mentioned by others staying the same weekend so I think the wind direction must have played a part over your stay, as they can be much louder if the wind is blowing towards the campsite, or nearly silent if the wind is blowing in the opposite direction!

Thanks for your great review Aleicia, we love that you found the site quiet and peaceful - that is our main aim!
We are very sorry that the showers were not upto scratch over your stay, I can assure you we do clean them regularly and I think it is more dependant on other guests cleanliness - some are very respectful of shared facilities and others not so much! We could have just cleaned them, but if someone has come in and left them in a worse state they would stay like that until the next clean. If you contact us in an instance like this we would come and sort it immediately.
We hope to welcome you here again in the future :)

Thanks for your great review Helena, we are glad that you got to experience some of the wildlife we have here. There is currently a mother duck with 4 ducklings strolling around the campsite and it is lovely to see!
Yes the pond does attract flys and the like, which can be made worse in the heat, but glad it did not affect your stay too much and you still gave a great review.
Hope to welcome you here again in the future!

Thanks for your review.
Unfortunately you did come on the weekend where we had torrential rain just beforehand (we closed the site to other campers but wanted to honour guests who had already booked). Due to the rainfall and wet ground we were unable to mow into October (whereas any other year we have been).
Over the Winter we have kept the campsite completely closed (for the first time in 10 years) due to the unprecedented amount of rain! We have taken this time to do necessary repairs to the ground, installing new wood chip pathways and refurbishing the facilities. We hope this will give the campsite a new feel and customers coming over the Summer will enjoy using the site.
I can only apologise, but hope that it's clear if you were to visit in a dry spell you would've had a completely different experience!
Unfortunately there is nothing we can do in regards to the church bells, they do chime constantly, we're used to it but accept some guests find it disturbing and we do pre-warn everyone as much as possible. It's on all listings for our site online and we do offer free earplugs by the facilities for those who are light sleepers.