Thank you for taking the time to share your feedback with us.

We’re pleased to hear that you enjoyed the size of the site and the variety of things to do it’s always great to know our guests make the most of what we offer. You are correct, our park is very large, but that just means there’s so much more to enjoy!

I am sorry that you experienced difficulties with your pitch allocation and that it felt overcrowded. At peak times, the park can be very busy, and we understand how frustrating it can be when pitches don’t match bookings. Our touring team are continually working on ways to make arrivals smoother and ensure everyone is allocated appropriately.

We have worked hard to ensure our entertainment and activities are available for all guests, offering lots of variety so everyone can have fun. Regarding activities, we provide an activities link
to ensure everyone gets a fair chance to book and to maintain safety. You can book up to 2 weeks in advance and plan your visit ahead of time. You can also view the full activity and entertainment programme online via the link.

Our touring teams follow a regular cleaning rota and are available to ensure the shower blocks are clean and ready for all our guests until late in the evening.

Thank you again for your detailed feedback it’s in our nature to take all comments seriously so we can keep improving the park for everyone.

Thank you so much for sharing your feedback with us.

We feel very lucky to have such a wonderful location, with everything that Mother Nature has to offer from our rivers and lakes to the mini beasts and beautiful birds. It’s always lovely to hear our guests enjoy the walks and wildlife all day long.

We completely understand your concern about litter around the ponds and rivers. Like you, we’ve noticed this and do not want it to spoil the beauty of our park. We have added more bins around the park, and we all must do our part to keep the park beautiful and safe for everyone, including the incredible wildlife we’re so lucky to have. It’s in our nature to care for the environment and ensure it’s preserved for all our guests to enjoy.

Thank you again for taking the time to share your thoughts it helps us continue to maintain a safe, clean, and welcoming park for everyone.

Thank you so much for your wonderful feedback!

We’re thrilled to hear you had a great weekend touring and enjoyed all the activities on offer. It’s always fantastic to know our guests have a memorable stay it’s in our nature to make every visit special!

We can’t wait to welcome you back for more fun and adventure soon!

Thank you so much for your fantastic feedback! Top marks!!

We’re thrilled to hear you had a great time and enjoyed our activities for the whole family. Our teams really are some of the very best around, working hard to deliver out-of-this-world activities and entertainment it’s in our nature to make every stay unforgettable!

We can’t wait to welcome you back for more fun, laughter, and memories soon!

Thank you so much for sharing your feedback!

We’re thrilled that you enjoyed our stunning location, with lakes and rivers perfect for kicking back, listening to the birds and mini beasts, and plenty of space to walk your furry friends who we know deserve a great holiday too. It’s in our nature to make sure everyone, two-legged or four-legged, has an amazing time.

Sometimes, with all the water around, there can be a slight whiff in the air that’s not a surprise! We also have the Water Works nearby, which can add to this. We appreciate your feedback on this and on displaying water quality info at reception, and we’ll certainly look into ways to make this clearer for our guests.

It’s great to hear you enjoyed the big open areas, fishing, walking your dogs, and the friendly team members. We’re also aware that busy periods can mean longer waits for food and drinks, and we’re continuously working on ways to improve service during peak times.

Thank you again for taking the time to share your thoughts it’s in our nature to listen, learn, and keep improving so that every guest can enjoy the beauty, fun, and freedom of our park.

Thanks so much for your review!

We’re delighted to hear you loved how much there is for the children to do our outstanding entertainment and activities programme has had a lot of time, planning, and hard work poured into it, so it’s great to see it paying off for families like yours.

Sorry you found the touring pitches a little on the small side. They are within the acceptable size guidelines, but we know that sometimes it can feel a bit snug depending on your setup. The good news is, with all the activities, entertainment, and open space around the park, there’s always plenty of room to spread out and enjoy your holiday!

It’s in our nature to keep improving, and your feedback helps us do just that.

Thank you for sharing your feedback with us.

I must admit, I’m a little shocked to hear you found nothing to like about your stay there really is so much to do and see in every corner of the park, with guests at this time of season usually busy laughing, having fun, and making memories together. It’s in our nature to create those experiences, so I’m sorry to hear this wasn’t how you felt.

I’m also disappointed to read your comments about the facilities and service. Our touring teams are some of the best around and are always on hand from early morning to late evening to help, support, and ensure the shower blocks are kept clean. I’ll be looking into why you found them dirty, as that’s not the standard we aim for. It’s in our nature to make sure our facilities are welcoming and well looked after for everyone.

We take all feedback seriously, and while I’m sorry this was your experience, I hope you’ll see this was not typical of our park. We’ll keep working hard to ensure every guest has a clean, enjoyable, and memorable stay because it’s in our nature to care.

Waaaw you didn’t like anything? That’s a real surprise to us, as we’ve been working so hard over the past year to invest back into the park. We’ve developed a number of exciting new areas and our park isn’t just for families with children it’s also a fantastic place for guests who want open spaces, peace, and the stunning surroundings gifted to us by Mother Nature herself.

Our beautiful water locations are a must-see, and our Lake Club is the perfect spot to kick back, relax, take in the views with a drink, or enjoy some of our famous gelato (talked about everywhere it really is that good). Add in our entertainment programme and you’ve got so much to love!

I can promise you, our park is definitely not run down. Of course, there are areas that still need work, but we’re on it we’ll never shy away from hard graft because we know why we’re here: for our holiday guests and owners. It’s in our nature.

I am sorry regarding the touring issues. We have a dedicated touring team to assist guests and we’re looking into why some weren’t placed on the correct pitch my apologies for this. Being a large park, we welcome a wide variety of people, all here to laugh, relax, and make memories together. That’s what it’s all about! As for scooters, we’re also working to ensure improved safety around the park.

Thank you for your feedback we take on board all your comments and will keep working to make the park the very best it can be.

What fantastic pictures memories being made right there! Our touring team are dedicated to making your stay the very best, so keeping the shower blocks sparkling clean is just a must from us to you. We’ve worked so hard to provide an outstanding entertainment and activities programme, so we’re absolutely thrilled you and your family enjoyed it all that effort is so worth it when we read feedback like this!

From our side, pitches should be hardstanding, grass, or super pitches I’m sorry some guests sometimes get a little too excited with their set-up. Please do always reach out to our Security or Welcome Team if things get too loud or not quite right; they’re always happy to help.

Thank you again for your lovely feedback it’s in our nature to make holidays feel special!