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0% would recommend this site to a friend.

0% would stay here again.

Rating breakdown

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Value for money
(No rating)
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Sorted by stay date (latest first).
avatar for gooseygander

DISGRACE

(With friends, 1 review)

  • Date stayed: Aug 2011
  • Recommend to friends   Visit again
  • Liked: NOTHING
  • Disliked: ABSOLUTELY HORRENDOUS!!!!
    We are a group of 4 respectable young people and very rarely complain as we have camped many times before but this place really took the biscuit. Granted it was a busy bank holiday weekend and cartmell races, we had booked months in advance only to arrive and be told we would have to move to a different campsite 20 mins away as there had been torrential rain for the past week and they couldnt possibly have any tents on their field as it was steep hill which might cause a mud slide. Fine we thought, not a problem and happily drove to the other site (hell hole). As soon as we arrived we just thought 'oh no' it was obviously just a field but it was actually a farm with 3 filthy portaloos and a sink on it for hundreds of people!! What a disgrace this place is - in fact regardless of the weather being awful the campsite was empty by the next day as everyone had left early. The next day we drove up to the original campsite and decided to have a look around ourselves- and to our surprise there was a hugh tent site at the top of the hill with hundreds of tents on it and a shower block with toliets (this is where we should have stayed)!!! Obviously we realised what had really happened- the owners had taken more than double the bookings and it was pot luck whether you got sent to the nice campsite or the 'hell hole' and unfortunately our luck was out that day but instead of telling us they had over booked they had blatantly lied and made up a story about not letting anyone pitch up on their muddy field - do they think we are stupid??
    Obviosuly we were not amused at this and wouldnt normaly complain- afterall we never expected the Ritz, but when you choose a campsite for its facilities you expect basic ameneties like hot water and clean toilets!! When we approached the 'rude' female manager she was instantly hostile and obviously offended but instead of sorting it out amicably,she became increasingly aggressive and even threatened to call the police (well she pretended to!!) it was a complete joke all we asked for was a refund for the 2nd night as we had absolutely no intentions of ever staying there again, however she point blank refused and asked us to leave. We then got angry at the lack of customer service and demanded our money back - in the end she did give in, very reluctantly and refunded us part of our money back, but said we had to get off her property as son as possible and never return (like thats ever going to happen) Appaling manager, digraceful customer service,god only knows how this place stays in business when the staff are so rude - I would not recommend this god forsaken place to anyone let alone my worst enemy!!!
    p.s I have only rated this as 1/10 as there was no option for 0/10
Location
Value for money
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Accommodation
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Facilities/activities
(No rating)
Customer service
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Child friendliness
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Cleanliness
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Overall
1
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