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First night we arrived van broke down, booked for three nights, no real support or care shown by owners and made to feel as we were a bit of a nuisance with RAC having to come out.
Also encountered attempted bullying tactics from a party of newly arrived older guests, two men of the group towards myself and another female friend who came to bring things to help with our breakdown, who recently arrived after our two small young dogs who had been cooped up in the van whilst we attempted to resolve the issues causing the breakdown had barked outside out of excitement to greet our friend when she arrived.
Following this we were made to feel uncomfortable, despite other new guests arriving who’s dogs were barking also when ours weren’t, and when mentioned to the owner the responses was ‘well the weather was dry yesterday why did it take two of you to stay with the van one of you could have went out all day with the dogs’ which made us feel like naughty kids being told off and again no real care for the situation at hand and the distress it caused with the breakdown plus the fact the site was in the middle of nowhere, we weren’t familiar to walk around slate quarries just me on my own with the dogs and that I was the policyholder for the breakdown cover so was told had to be present when the patrol arrived.
We were towed off the site yesterday by recovery truck but again no compassion and made to feel like a hindrance by one of the owners and another male employee when they walked passed as the recovery was in progress.
More care could have been provided as even a little bit of sympathy or being asked if any support was needed rather than being made to feel like a hindrance would have gone a long way
Wouldn’t visit again as even though it was a lovely clean site it just lacked any warmth or compassion when a little bit of that would have went a long way during the whole situation we encountered with the breakdown
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