Awful
Trish I.
Bevestigd
- Staanplaats voor caravan en camper op harde ondergrond volledig uitgerust
- Aanbevelen aan vrienden Weer bezoeken
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Vertaal (Mogelijk gemaakt door Google Translate )Ik was blij met: Nothing
Ik was niet zo blij met: No pitch available despite booking in advance and paying £50. confirmation of booking received in June and payment taken. Awful. Avoid
Good sized pitches and great views.
Rich E.Bevestigd
- Staanplaats voor caravan en camper op harde ondergrond volledig uitgerust
- Aanbevelen aan vrienden Weer bezoeken
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Vertaal (Mogelijk gemaakt door Google Translate )Ik was blij met: Good sized pitches and great views.
Ik was niet zo blij met: Stayed 4 nights and the toilet block was cleaned once. They were horrible. Two other campers left their awnings screwed up on their pitches when they left and they were still there 48hrs later so clearly no one even bothers to check the pitches between bookings.
We stayed in 2020 and the everything was amazing hence why we returned but we will definitely not be back. Such a shame.
Thank you for sharing your feedback. We’re glad you enjoyed the good-sized pitches and the great views.
However, we’re truly sorry to hear about the cleanliness issues with the toilet block and the state of the pitches. This is certainly not the standard we strive for, and we apologize for any inconvenience caused. We appreciate you bringing these matters to our attention, as they help us identify areas for improvement.
It’s disappointing to hear that your experience this time was not up to your previous visit's standards. We would like to discuss this further and address your concerns directly, please contact us. Thank you again for your feedback, and we hope to have the opportunity to regain your trust in the future.
Kind regards,
Kara, Loch Lomond Holiday Park Reception
- Staanplaats voor caravan en camper op harde ondergrond volledig uitgerust
- Aanbevelen aan vrienden Weer bezoeken
-
Vertaal (Mogelijk gemaakt door Google Translate )Ik was blij met: ok
Ik was niet zo blij met: Leider wurde unsere Buchung 2 x durchgeführt, als wir nach dem 1 Abend zurückkahmen war der Stellplatz schon weitervergeben. Ein Ding der Unmöglichkeit. Waren auch über Hotline nicht mehr erreichbar.
I’m very sorry to hear about the issue with your booking and the pitch assignment. It’s unacceptable that you returned to find your pitch already assigned, and we regret that you were unable to reach us by phone.
This situation is not reflective of the service we aim to provide. We would like to address this matter and ensure it doesn’t happen again. Please contact us so we can resolve this issue and discuss how we can make it right. Your feedback is important to us, and we appreciate the opportunity to improve.
Kind regards,
Kara, Loch Lomond Holiday Park Reception
Brilliant thanks
Thomas F.Bevestigd
- Staanplaats voor caravan en camper op harde ondergrond volledig uitgerust
- Aanbevelen aan vrienden Weer bezoeken
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Vertaal (Mogelijk gemaakt door Google Translate )Ik was blij met: Brilliant thanks
Ik was niet zo blij met: –
Thank you for your feedback! We're delighted to hear that you had a brilliant experience. If you have any further comments or suggestions, please feel free to share. We look forward to welcoming you back!
Kind regards,
Kara, Loch Lomond Holiday Park Reception
Beautiful site with plenty to do and see.
Ross M.Bevestigd
- Staanplaats voor caravan en camper op harde ondergrond volledig uitgerust
- Aanbevelen aan vrienden Weer bezoeken
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Vertaal (Mogelijk gemaakt door Google Translate )Ik was blij met: The staff were very friendly and were able to help us settle onto our pitch quickly, which is handy when you have 2 young children and a dog!
The facilities were great and very clean. The dog wash area was a nice addition.
A private beach and dog walking trail kept us busy for the 2 days we stayed and the Drovers Inn, which is a short drive away provided a delicious lunch.
Ik was niet zo blij met: We paid for the wi-fi but did not get any access.
Thank you for your wonderful feedback! We're delighted to hear that our staff made your arrival smooth and that you enjoyed the facilities, including the dog wash area and the private beach. It’s great to know that the dog walking trail and the nearby Drovers Inn added to your experience.
However, we apologize for the issue with the Wi-Fi. We’re sorry that you didn’t get the access you paid for, and we’re looking into this to ensure it’s resolved. If you have any further concerns or need assistance, please don’t hesitate to reach out to us. We hope to have the opportunity to welcome you back soon!
Kind regards,
Kara, Loch Lomond Holiday Park Reception
Lovely stay, beautiful setting overlooking the …
Sharon O.Bevestigd
- Staanplaats voor caravan en camper op harde ondergrond volledig uitgerust
- Aanbevelen aan vrienden Weer bezoeken
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Vertaal (Mogelijk gemaakt door Google Translate )Ik was blij met: Lovely stay, beautiful setting overlooking the loch.. staff were friendly and helpful.
Ik was niet zo blij met: –
Thank you for your kind words! We’re thrilled to hear that you had a lovely stay and enjoyed the beautiful setting overlooking the loch. It’s also great to know that our staff were friendly and helpful.
If you have any further feedback or suggestions, please feel free to share. We look forward to welcoming you back in the future!
Kind regards,
Kara, Loch Lomond Holiday Park Reception
- Staanplaats voor caravan en camper op harde ondergrond volledig uitgerust
- Aanbevelen aan vrienden Weer bezoeken
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Vertaal (Mogelijk gemaakt door Google Translate )Ik was blij met: Lovely welcome at reception!
Views!
Dog trails
Shop
Cleanliness of the park.Ik was niet zo blij met: Toilets and shower block were a disappointment.
Toilets were not cleaned and only one shower unit available.
Thank you for your feedback! We’re glad you enjoyed the warm welcome at reception, the stunning views, the dog trails, and the cleanliness of the park.
However, we’re sorry to hear about the issues with the toilets and shower block. We understand how important these facilities are and apologize for the disappointment. We’ll address these concerns to ensure they are improved for future guests. If you have any additional comments or suggestions, please feel free to let us know. We hope to have the opportunity to welcome you back and provide a better experience.
Kind regards,
Kara, Loch Lomond Holiday Park Reception
- Staanplaats voor caravan en camper op harde ondergrond volledig uitgerust
- Aanbevelen aan vrienden Weer bezoeken
-
Vertaal (Mogelijk gemaakt door Google Translate )Ik was blij met: The campsite is very clean and close to little towns
Ik was niet zo blij met: Would be nice to have a small area where you can cook indoors.
Really beautiful location. Good location for water sports.
Sarah T.Bevestigd
- Staanplaats voor caravan en camper op harde ondergrond volledig uitgerust
- Aanbevelen aan vrienden Weer bezoeken
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Vertaal (Mogelijk gemaakt door Google Translate )Ik was blij met: Dedicated pitch, location and scenery. Each pitch has own tap and electric hook up.
Ik was niet zo blij met: Would prefer showers with constant water, rather than pressing a button for 15 seconds of water (like in swimming pool). Needs new shower curtain and trap cleaning as was full of hair (someone had taken off the cover). Shop shut at 5.
Absolutely brilliant site, one of the best in Scotland
Oliver W.Bevestigd
- Staanplaats voor caravan en camper op harde ondergrond volledig uitgerust
- Aanbevelen aan vrienden Weer bezoeken
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Vertaal (Mogelijk gemaakt door Google Translate )Ik was blij met: Absolutely EVERYTHING, brilliant site, outstanding customer service, very clean with excellent facilities. Loved it so much we are considering buying a holiday home there. Loved kayaking on the lake !
Ik was niet zo blij met: Nothing!
I'm truly sorry to hear about your experience. It’s unacceptable that there was no pitch available despite your advance booking and payment.
To address the situation, we provided an alternative spot beside the loch, arranged alternative showering facilities, and offered a bottle of prosecco as a gesture of goodwill for the inconvenience. We would like to investigate this matter further and ensure it doesn't happen again. Please contact us so we can resolve this to your satisfaction. Your feedback is invaluable, and we hope to have the opportunity to make things right.
Kind regards,
Kara, Loch Lomond Holiday Park Reception