TOTAL DISREGARD and NO RESPECT towards customers who had cause to raise a complaint for NO HOT WATER every day for the first 4 days of our stay. Made to feel unwelcome and unvalued to the point where we eventually abandoned our stay before our last stay.
Team at reception did not acknowledge or accept our complaint, refused to acknowledge via email despite several requests, were patronising when approached and at one point, VERY RUDE.
A simple appology or a small token gesture would have been suffice but absolutely NOTHING BUT CONTEMPT from the reception team.
All we had was "well it was OK last night", or "we'll send somone over" but it transpired that the Boiler is on a timer and was too short a time to cater for the demand of a full site but they didn't seem to care.
At no point were we advised that hot water is only available between the hrs of X and Y but when you pay, you should expect basic hot water at anytime of the day or night.
A DREADFUL EXPERIENCE and we'll NEVER VIST AGAIN so BE WARNED my fellow travellers.
Will be writing to their MD direct but doubt we'll receive a reply as we were advised our mail had been forwarded to the owner but still NOTHING!
Do yourself a favour and look elsewhere and avoid this site unless they address their customer relations skills.
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