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Terrible experience from the moment we got there.The person who greeted us was unwelcoming and very rude. We arrived after a long and tiering journey my wife being in bad health may I add, we was informed that they had double booked so we had to vacate on the Friday (no Apology ) and all she was interested in was payment. At one point asking can we pay with cash for our food. This person kept saying how new caravan was and how clean her standards were we finally got into the caravan to find there was lots of blood on the pillow and on one of the duvets to me this is unacceptable and at one point I was told my cleaning standards wouldn’t be up to hers . All in all it was a very bad experience we ended up leaving one day early I went to see the person in the office and told her the problems and her attitude was part of the reason we were going she didn’t have the decency to even say sorryShe is rude and be careful she will drive take your cash never ever ever again would I stay there
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Good morning Sir,
We told you by email, the static home was not available on the 3rd, you still tried to book by another way, and we don't know how you succeed doing it.
On pitchup, it is written arrivals are before 6 pm, You arrived at 8:00 pm, without advising us of your late arrival. We are sorry you found blood on a pillow and one of the duvet of the children room. We apology for that. The previous person in the mobil didn't mentioned it. As soon as you mentioned there was blood, our staff cleaned up the pillow and duvet to give it back.
We never ask to pay your food with cash. None of our custumer was asked to do such. But you were asked to pay a deposit for the cleaning as it mentioned in the rules on pitchup. We couldn't do it at the bar, so we asked for cash or to come back at the reception the day after to do it. You disdn't come. You were lend an english to french adaptor to charge your phone in the mobil home, as I know it was not given back.
We apology for the a bad experience, and are sorry that your wife is sick, and you had a very tiring trip.