Kind & supportive keepers. Quiet & open spaces

Probably need more showers & loos

Huge campsite. Clean facilities. Good location

Nothing

Services nearby,water power, toilets and showers, helpful staff, reasonably quiet at night!

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We have always loved the hop farm, its local, fellow campers are friendly, we make good memories, the fields are so big the children can let all their energy out, the toilets and showers have always been lovely, the warmest showers I’ve ever experienced whilst camping. Enjoy the car boot sale on the bank holiday weekends.
Have absolutely nothing but love and respect for the lady that welcomes you as you arrive in the hut, I believe her name is Sue. She goes above and beyond to help people out and explains everything so well and no question is a stupid question.
We used to absolutely love it here.

It really saddens me that whilst I’m looking through all of these feedback comments that the lack of customer service coming from the ‘manager/warden’ is outrageous. Having experience working within customer service and dealing with really unpleasant clients/customers, I would never dream of replying to feedback in such a bogan manor, all that seems to be happening is arguing back rather then apologising and offering solutions on how to fix these problems. Please think about your replies and think how it reflects on the business, hop farm is starting to get a bad name for itself.I’d also like to add that your reply to the lady below Tanya I think was actually aimed at my family and I by the sounds of it. As I believe this lady was in the non electric field through the woods, so again if you’re going to have a dig at people please ensure you collect the correct facts. My family and I all booked electric and it definitely was not you that changed us all around to be next to each other, it was the lovely women in the hut that has been working here for the last 10 years. Fortunately I had never seen you on any of our visits within the last 5 years and I just thought you were somebody from another tent. Understand rules are rules but please ensure you vocalise them with the correct manor when dealing with members of the public. We apologised straight away for myself kicking a football to a 5 year old, who then kicked it back to me, thankfully she’s not quite Jarrod Bowen at the moment so we didn’t see a problem with it but obviously was hit back with a very rude comment that there was a sign at the front, understood but when you have 3 excited children in the back I didn’t have time to pull my magnify glass out to read the small print on the sign as we pulled in. Which may I add AGAIN,I personally apologised to you as you stormed off to crush other kids fun. I will 100% agree with you that there was no music blaring until 3am next to your caravan or our tents,however as stated above this lady was pitched up on the other field. Again collect facts before replying back to paying customers who have been loyal to you over 10 years as the lady said. Also about the cars driving up and down racing, that also was correct… over by the wedding venue where Reform had their party, doing donuts and speeding up and down, pretending to crash into each other. That’s the sort of stuff you need to police, not 5 year olds playing football between her tent and an open field, but again…. We respected the rules once you barked them at us but obviously them idiots in the car got given different ‘rules’.. fair. I am absolutely disgusted in your attitude towards everyone who’s said something negative. It seems like everyone else is the issue. Personally I was going to let everything slide as all the kids had a brilliant time and made some lovely memories as well as us adults did, but when I can quite clearly see you’ve assumed the lady below was someone completely different meaning you’ve ignored her actual complaint and bad mouthed someone that was not even involved. Professional. Unfortunately with any business you will have negative feedback, even more unfortunate is when the negative are more then the positives and the only people that can change that is yourself and the rest of the team. Don’t take it out on people that pay money to make memories, like I said hop farm has always been our go to place. I think 5 years of working here has been too much for you and maybe you need to consider a different career path which doesn’t involve members of the public or participate in a customer service course to ensure future customers won’t endure this rudeness.
I want to make clear this is NOT aimed at the lovely lady in the hut that welcomes you to your stay, she goes above and beyond.Word of advice a simple sorry can do wonders rather than arguing with people on here for everyone that wants to book hop farm to see, that in itself is awful and embarrassing.

Toilets were really cleaned and well maintained. Looked like they’d been freshly decorated too. As a group of 4 females we honestly felt safe the whole time even being outside til about 1 am. Two different people helped us when we was struggling with our tent. One man that lived on the site was so friendly and honestly we probably wouldn’t have lasted the night without his help as our tent had a hole in the air beam. Such a good price and such good value for money. The fact that we felt
So safe during our stay was such a big thing for us and we’re already planning our next trips there !

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All the facilities,grass ,access to the river,toilets etc

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Staff were very polite and friendly, the area was clean and tidy facilities were adequate witha bonus of a Bootfair on the next field the morning after !

The only thing I disliked was that there was not any signs saying exit when u left, also there is a fork In the road and you have to guess which direction to take as there are no clues !!

Huge amount of space - acres and acres of flat grass to choose from. I'm puzzled that the owners can manage so much land . I can't imagine it ever being 'full'; it it was there wouldn't be enough showers/toilets.
Good supply of (quick) hot water in showers.

Continuous background noise from the main road, even though it was >500 yards away. Would have been OK in a caravan or motorhome, but too noisy in a tent.
The 'onsite' pub stopped serving food at 7pm. (but I think this was a one-off)

Excellent short stay for the bank holiday. Great start to our season. Took our eldest daughter and her young family for their very first camping trip and they loved the experience. Plenty of space clean facilities. This is our go to campsite for the last 13 years and now our grandchildren love it to . They can't wait to go again

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We are spend wonderful family time. Already booked our next camping with The Hop Farm.
Very clean facilities. It was pleasure to be there

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