The friendliness of staff, the site pitches were clean and tidy fresh cut lawns etc, lots of activities and entertainment, food facilities were 5* few places to choose from On site shop, indoor pool was clean and well managed. Forest area for dog walks and free play

The cleanliness of the shower/toilets could of been better as in cleaned more and the toilets don’t flush very well

Large pitch, close to toilet block, good sized restaurant and show bar, well stocked shop onsite, plenty of activities on site, nice little dog walk. Located close to Poole, Swanage, Durdle Door etc.. so good for exploring.

Large refuse bins located approx 2m from our pitch, no solid fence around, bit of an eyesore, water supply and large open drain within 1m of pitch! Toilet block, hardly any flushable toilets and showers not great, spray everywhere so soak towels and clothing. There wasn't a clear programme about what entertain was on. Could do with more lighting around touring area, especially around activity hub, very dark there when walking back to pitches at night.

Entertainment staff are great and really friendly.

The condition of the toilets where horrendous and not in a useable condition during our stay, luckily we had a caravan to have a shower in ect.

Half the blocks where closed and ones that where open had toilets hanging off the wall, showers hanging off the wall.

Great special pitch, best showers we’ve experience at a campsite, lots to do onsite, clean site, friendly staff, all facilities were great and food options and entertainment was all perfect, activity choices were fantastic onsite. Site management s in a great location to explore Dorset.

Nothing, all was 10/10 for us

Staff

Cold showers cold toilets and to much mud on hard standing pitches

Evening entertainment was good if you managed to get a table

Pitches were very muddy. Toilets were the worst I’ve ever seen. Everything costs a bomb. Unable to book any activities as they were all booked up prior to us getting to site. We left early and will never return

The pitch we were finally pitched on was superb.

When we arrived there was no one at the Touring office to check us in. Had to wait 30 mins at Reception for security to arrive to help us out. No pack was ready.
Our pitch was boggy and we had trouble reversing on the pitch. Next morning we spoke to security regarding our pitch, and he moved us to another pitch, as there was a no show.
We arrived back to our new pitch after a day out, and the pitch was taken! Spoke to security and he said to move to another pitch, and choose the best, which we did.
Management is appalling.

Main centre of the park was very clean tidy and up to date

Holiday park is very much geared up for static caravans. Touring pitches are at the very back of the site. Long walk to get to main section of the park where food and amusements etc is present. No indication that we needed to go to a different reception so parked for main reception then had to move again (staff were lovely). At main touring section, toilets appeared to be infrequently cleaned, I used in the morning with majority of stalls out of toilet paper. Shower was like being spat on the lack of pressure was pathetic whilst only one other person using. Leak in ladies toilet didn’t even get a bucket put under it for two days. Washing up area had no hot water and the light didn’t work. Had to get my 5 yr old to hold the torch whilst I got tepid water from men’s toilet and then wash up by torch light. WiFi was absolutely pathetic on site, not much phone signal which is expected but the provided WiFi wouldn’t even work well enough to use the Parkdean app to order food through, which you’re suggested to do

Clean site .main buildings was excellent.and facilities around main building were excellent

Toilets on touring site needed updating.clean but not all the toilets had toilet rolls in them .no cost hangers on doors .only two hand dryers in toilets .we had the burger meal the slaw had so ends and the lettuce in buns was was not trimmed and had the core in it .more water stands for tourers. signes saying where water taps are ..and the roads on touring site needed signs saying numbers .and some more lighting on main road and signs for each road.looks like touring park seems to be a add on .touring reception sign needs to be more obvious on road way

Pool was clean and well ran. Arcade was lots of fun. All facilities clean and well maintained. Good range of out door activities for older children.

More daytime indoor options would be good - for a wider range of ages. Craft activities are not for everyone. Maybe an indoor sports hall would be beneficial.
Some of the activities were overpriced for the amount of time scheduled.
No WiFi for touring pitches.