Thanks for the positive review and feedback.

I do remember your booking and coming out to test your hookup. From memory, you informed us that your hookup was not working at all. We use the simple plug in light, to clearly show the hookup has power to it, as a visual reference only, to the customer. This is not intended to be a technical test of amps or voltage, as that is done every year, as part of our external electricians site safety check. The hookup system is only a couple of years old, with a new dedicated armour cable supply being installed at the same time, so all is good there and with the new hookup boxes.

After showing you it worked, I did wait while you plugged it into your van and asked if it was working, and your partners answer was "Yes, it's all working". We left and did not hear from you again, so unsure how we did not listen to you, as this was our only interaction with you. I have no problems in sorting out where things go wrong, as that is just life, however it is unfair to accept embellishments on the original version of events and then post them on open sites, hence the balancing response.

The other reason we use the simple plug in light, as a visual reference, is to prompt customers to look at their side of the connection. Supply or charging problems so far are on the customers side of the hookup, either damage/breaks in customers leads, charging relay problems, charging software/hardware problems or poor battery condition, preventing charging. We have had another look at the hookup you were using, and this was found to be in working order, so may I suggest you check your electrical systems in your van or your hookup cable.

I do believe that there are discussions across a number of sites, to require all electrical installations in vans/caravans to be electrically certified annually, in the same way sites are, to reduce fire, electrical fault risks and damage to hookup installations. Europe has already reduced hookup amps to 5amp trips, but that for another time.

We do advertise that we don't provide wifi at the time of booking, as remote locations such as ours, are still not connected to fibre networks, as found in the urban areas, but there is good 4/5G signal.

Again thanks for the feedback and your review and we look forward to welcoming you back.