Thank you for your review. When I receive reviews like this, it's disappointing, but I have to balance it against the views of others - as will other readers.

Please let me give the context that there were 364 pitches occupied over the same weekend as you (approx 1,000 people). On site, we received 2 complaints over the weekend and responded accordingly, and since we're received 8 reviews below 8/10.

The overwhelming feedback has been that the (free) entertainment on every night of the weekend was a welcome addition and enjoyed by most.

Most people recognise that after 2 weeks of heavy rain and a weekend of down-pours, our team were working really hard to keep facilities clean and serviceable - whilst concurrently running activities, the bar and food. Again, overwhelming feedback was positive in this area.

As I put in a pervious review, Farm & Fell Campsite exists for everyone, but it was founded during COVID to give an outlet for families on marginal subsistence. In every decision I make, I'm thinking of hard working families who are struggling to get the money together to get away for the weekend....that's why so much of what we do that involves children is free. What you see as average and basic - many of our campers see as affordable and nutritious (not to mention 100% traceable, grass fed, no antibiotics, high animal welfare, low carbon footprint - to name a few).

Kind Regards

Brian

Thank you for your review. When I get reviews like yours it disappoints me, but I have to look at it in context and assess whether we need to act.

In your welcome pack, my (Brian's) phone number was provided. We asked that if you had any difficulties or issues to please call me - you didn't.

As I'm sure readers will see in the hundreds of other reviews, we run a site where staff are friendly and approachable - there was only one other review in 3 years that gave a negative comment about our staff and it referred to me after I cautioned a camper about the tone he was speaking to me. So I refute your 3rd party representation - we worked very hard all weekend to keep campers moving (for free) - we laughed with most and gave advice where we thought it could have avoided people being stuck.

A very interesting statistic from the weekend, following 2 weeks on intensive rain and a 3 days of heavy showers, only 1 lady driver needed pulling out......versus 15 male drivers.

To your wider point of "not for for purpose." Since 2020 we have hosted approx 5,000 pitch bookings and almost 15,000 visitors. More than 30% of our campers are repeat customers, so others will judge whether your views are valid.

Finally, your comments regarding toilets. If you were in a field with no toilet - you were in the wrong place. Thank you for recognising that they were perfectly clean. There were no paper towels because we got sick of people putting them down the toilets and blocking them (despite numerous signs and toilet roll in abundance). The toilets were open from 0730-2230 every day. The reason that we close them at night is because they get damaged and broken when they are left open at night and notwithstanding the cost of repairing them, they aren't available for campers the next morning. With regard to the smell, with the best will in the world, we can't control who you follow into the toilet.

Sincerely,

Brian