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Beautiful place, will be back soon xx Henry R.Visszaigazolva
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Brilliant camping site toilets and shower immaculate clean lovely little … Mark J.Visszaigazolva
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Thank you for all the positive feedback. |
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beautiful location and stay at big bear lodge, perfect for … Fiona L.Visszaigazolva
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Thank you so much for taking the time to leave a perfect review and posting some pictures. |
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A gorgeous little find Rebekah K.Visszaigazolva
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Thank you so much 🐻 |
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Private place where you can relax and unwind. Julie P.Visszaigazolva
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Thank you so much for taking the time to write such a nice review and for your pictures. They are lovely. Thank you for appreciating the site and what it is we try to offer. |
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Lovely clean site. Everything you need Baillie M.Visszaigazolva
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Thank you so much for taking the time to leave such a lovely review. |
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Kezelői megjegyzés...
I am shocked to read this review. Firstly a check out time of 10am and the expectation to clean up after yourselves would be very normal in the Glamping, camping or hotel industry. I had numerous emails and texts with you before you arrived, including where you go to eat and drink, what you could do whilst staying, hoe much wood was in the log pack, the late checkout so how you can say 2/10 for customer service I really don’t know, our initial messages were at 10pm at night and I always got straight back to you. You had booked a late check out but you decided to swap it for a log pack which I agreed to even though you didn’t book through me on the first place. If you had of messaged me and explained you were short on time and could you leave a bit later I would have course said yes. The contactless check in came about because of covid times and I have continued it because it works well, you have an in-depth email on the procedure and where to park etc and I have found most people are keen to get on with their holiday not stand around chatting to me or in fact having to wait for me to come out so you can check in. The showers never suit everyone, however people can mess with them and make them too hot and there are notices on the showers explaining in case the person before you had messed with it. As soon as you alerted me to that issue I came out and turned them down. I did stop putting packet milk in the pods as no one ever used it, so I sell fresh milk in the fridge as an alternative. No one has ever brought it up as most people would bring milk with them however I have taken your suggestion on board and I will get some for the next check ins. If at any time you wanted me or wanted to talk to me I. Person it is quite clear send me a message, ring me, ring the bell and I will be there as soon as I can. However what makes this review even stranger is that I did in fact see you and ask you in person, Where you ok? had you found everything ok? You said yes everything was fine. I am sorry you wouldn’t visit again but I just felt if anyone was reading this unfair review I explained my side. |
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Beautiful site Helena O.Visszaigazolva
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Thank you for a positive review |
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The tent was clean, area too, facilities were Solomia K.Visszaigazolva
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Thank you for the review. I wish you had of told me your issues, you actually messaged me and said it was so lovely. The tent isn’t advertised with heating as it is nearly impossible to keep a tent warm with a heater but I will check all third party sites to double check as if that is the case I can understand why you would be annoyed. All of the pods are heated so I would have suggested moving you to a pod if you had of been worried about the cold or I could have provided you with extra blankets. For safety I would never put heating in a tent whether that was for me camping or a customer. So the option is there to book a pod instead of a tent. The garden is not very often used and does have a 6ft fence between the two areas. |
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Fantastic Maria L.Visszaigazolva
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Thank you for taking the time to write a lovely review |
Thank you for the positive feedback. Hope to see you back soon.