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Traduire (Généré par Google Translate)A aimé : Customer Service was spot on. Had a great time not complaints.
N'a pas aimé : Group was soft but owners couldny have done any more to make the best of it.
Another relaxing stay
Hannah M.
Confirmé
- Emplacement sur herbe avec branchements d'eau, d'égout et d'électricité
- Recommanderait à des amis Séjournerait à nouveau
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Traduire (Généré par Google Translate)A aimé : Fantastic stay again at springfields...arrived and was greeted by david & sharon. Ground was super wet and when driving down we got our car stuck to which the guys were on hand to help pull us out along with a couple of people from the site.
Stayed in no.14 which was nice secluded pitch and quiet. Could still see the park for the kids and just very relaxed.
Kids love the park area and making new friends.
We explored a few new places over the weekend but generally just had a nice relaxed time.
Thank you to david for letting the kids ride on the buggy to bring our stuff back up...think that was their highlight!N'a pas aimé : –
The camp site is close to …
Suzanne H.Confirmé
- Emplacement sur herbe avec branchements d'eau, d'égout et d'électricité
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Traduire (Généré par Google Translate)A aimé : The camp site is close to Alton Towers and the toilets were kept clean
N'a pas aimé : On arrival at the site we were told it was a little damp that wasn't the case it was like a mud bath. We had to be towed onto our pitch and decided it wasn't worth moving the van but luckily we were with family that could ferry us around with them. Then it came to leaving which wasn't much fun but with the help of the owner and team we eventually got off after 2 hours of toing and froing. I understand that the site cant control the weather but some hard plastic grid matting would help in the future. Be aware there is a sheep dog that gets in from the farm next door that roams around and piddled up our tent.
Glad you found that our site was well positioned for Alton Towers. The ground was soft. You was among the first to arrive on Good Friday and the pitches were immaculate as it was our first day of the season. So it was not a mud bath on arriving. Plastic matting has been considered, but it is not practical for our layout. We have learnt from the early Easter this year and the soft ground. We have started adding gravel to some track areas, that will grass over. But we will not be making hard standings, as we would become a car park and have no grass.
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Traduire (Généré par Google Translate)A aimé : The tent pitches are a great size, and the personal tap on each one is very convenient. The showers and toilets were always clean.
The staff were very friendly and helpful.N'a pas aimé : Unfortunately, we arrived on Good Friday to an absolute mud bath. One vehicle in our party had to be towed on to the site, which should have been warning enough for us, but as we’d already paid and travelled 3 hours to the site, we had no choice but to stay. On the 3 occasions we wanted to leave the site (to go to the shops & Alton towers) we had to be towed out. All our brand new camping gear is covered in mud, as were all our clothes. We received a text message the day before setting off outlying all the rules for the site, it wouldn’t have been too much trouble to let us know of the situation in the field. Were we better informed we could have made the decision not to travel, or at least pack differently.
There are signs up all over the site to make sure dogs are kept on leads at all times, but on two nights, we were visited by a sheepdog that urinated on our tent and fouled on the green where the children were playing. We did learn after speaking to the warden that it was in fact the neighbouring farm’s dog, and that they’re aware he’s on the site quite regularly.
The showers and the amenities were very easy to use, even though the water heat was hit and miss.
On Monday, after packing up our gear, it took nearly an hour to get off the site as we had to be towed out again.
Disappointed to have had such a bad experience, as we were really looking forward to a long weekend break over the Easter holidays. We’ve had to pay a fortune after getting home to get our gear cleaned of all the mud.
We are sorry that you felt the need to score us a 4, purely because you encountered bad weather during your stay. Anyone reading through all our reviews will see that this is not a true reflection of Springfields. Good Friday was our opening day and all the pitches were perfect and not a mud bath as you mention in your review. Easter was early this year and unfortunately we have no control over British weather. It rained on 2 days of your stay, the day you arrived and the day that you left, making the ground soft. On your arrival we explained the ground situation and asked that if your wheels spun to stop and call a staff member. However you chose not to follow this guidance on leaving, digging your vehicle in so far that the body of the vehicle was on the ground. This was further impacted by the fact that you unfortunately did not have a towing eye. All our staff and fellow campers worked arduously to get you out. The damage you made to the ground will take some time to recover! Leaving us with a pitch that can not be used for some time. We're happy that you found the toilets and showers clean, which goes to show the work that went into the weekend.
- Emplacement sur herbe avec branchements d'eau, d'égout et d'électricité
- Recommanderait à des amis Séjournerait à nouveau
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Traduire (Généré par Google Translate)A aimé : Lovely little site, very friendly people .close to Alton Towers
N'a pas aimé : Need a proper path to get to facilities in wet weather, couldn’t pitch motor home level because of the wet ground,
Glad you enjoyed your stay. As we only have a short season. This year we opened early for Easter, but encountered the bad weather. Within our normal season these areas are usually green and accessible so don't require a path (taking away the green!)
The tent was brand new with …
Chris G.Confirmé
- Tente cloche (de luxe)
- Recommanderait à des amis Séjournerait à nouveau
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Traduire (Généré par Google Translate)A aimé : The tent was brand new with comfy bed and electric points. It also had a heater, table and four chairs and fire pit for toasting marshmallows- which the kids loved!
N'a pas aimé : We stayed in late March so it was a little cold and the heater could have been a little better/more powerful.
Glad you enjoyed your stay in our newly refurbished Bell tent. We are not normally open in March (when its colder). The heater is therefore normally sufficient. If you had mentioned the heater during your stay we could have resolved the problem.
- Emplacement pour tente ou pour caravane pliante sur herbe sans électricité
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Traduire (Généré par Google Translate)A aimé : Very helpful Staff and location
N'a pas aimé : –
Thank you very much for your review, it is greatly appreciated. Glad you were able to see the hard work that all the staff put into what was a wet Easter weekend. Were just happy that the weather did not put you off retuning or recommending us to your friends. We look forward to seeing you again soon
Glad you had a lovely Easter weekend. See you all again soon