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Strict Noise Rules: The site manager enforces extremely strict noise rules, both day and night. We were asked to quiet down before 7pm — simply for having music on between ourselves and laughing/talking— and told to extinguish our BBQ with water by 10pm and wouldn't leave us until water was poured over the bbq. Even quiet conversation after that time was not tolerated at 11pm in our own tents as she flashed light inside and said she could hear us and that it needs to stop. We couldnt even talk to one another about the stars as we were gazing at them.
Poor Communication and Attitude from Management: The manager repeatedly emphasized that she doesn’t usually accept groups of four (despite allowing us), and made us feel like she had done us a favor by letting us book. she was constantly on our tail, even though we are friendly welcoming group who accepts all cultures. Her approach to communication felt too abrupt and unwelcoming, especially when dealing with concerns or trying to find compromises.
Unclear Website Information: The website did not make it clear just how strict the rules were, especially around noise levels. Had we known, we might have chosen a different site more suitable for our group dynamic. The site is called farm holidays, it didn't seem very holiday like more a spiritual retreat.
Unpleasant Facilities Experience:
The bathroom had some hygiene issues, including rusty clothes hangers, dusty extractor fans, and soap residue in shower baskets.
Shower heads are fixed with a metal ring, making it difficult to bathe and reach young children.
The body wash stung my eyes for hours consequently not child-friendly.
Some toilet doors didn’t lock properly, which was inconvenient.
There was visible dust in the air from clogged fans regardless of it being an extractor fan it was still floating down and saw numerous dust balls on floor that had fallen from the fans, leading to sneezing fits during and after showers.
Ground and Safety Hazards:
The field had deep cracks due to dryness, making walking potentially hazardous. Sprinkler management would help yo resolve this.
A loose slab at the entrance to the kitchen area posed a tripping risk, especially for those with mobility issues.
Road Noise: Field 1 is very close to a loud road. While this isn’t the manager’s fault, it may affect light sleepers or families with small children.
Cut Short Holiday: Our camping trip, planned for four days, was cut short to two due to the conflict with the site manager with her giving us an ultimatum to keep quiet or find elsewhere (bank holiday nothing would be available at late notice) when going back to say we'll keep it down even more she said she's made the decision to cancel our booking and to leave in the morning. This was especially disappointing for my 3-year-old son, as it was his first holiday and he had been very excited. We had to just drive home and lose our holiday in weston-super-mare. We all was able to carry on in our garden but completely ruined our holiday itself for the kids.
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Thank you for your review.
I am so sorry read another review from your party, I did try to work with you to make your groups stay as enjoyable as possible whilst still considering my other visitors.
The Pitchup website and booking platform mentions several times that we do not accept bookings through them of more than 2 pitches, it is such a shame this was not noticed by your group as it was soon apparent that Myrtle Farm Holidays was not the type of site hoped for.
I did try to speak with everyone after the 4 bookings were made, making clear my site rules and offered a full refund rather than disappointment on arrival....I was assured there would be respect for the site rules and apology that the group booking rules were not understood at the time of booking; I respected this and honoured the booking.
It was soon very apparent that we had very different ideas about noise levels/firepit & bbq rules/ loud music etc. I had a complaint the first evening which I followed up discreetly and then several further requests from other customers through the first full day/night for me to speak to the group about noise levels.
After 2 nights a mutual agreement was made that a partial refund would be made and the group could find somewhere more suitable for themselves....checkout was 10am and everything was left clean & tidy, I then moved one of my existing customers that were on a non electric pitch to one of the already refunded & departed pitches.
Myrtle Farm Holidays, myself and my team are continually praised for our friendly & efficient customer service, and a well run peaceful site. I stand by my t&c's; and do not accept bookings through Pitchup of groups of more than 2 pitches, bbqs and firepits must be fully extinguished by 10pm, no loud music, quiet time between 10pm & 7am, and most of all respect for other visitors.