Warm welcome, toilet and shower facilities were clean. Lovely location.
mark A.
Confirmé
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Traduire (Généré par Google Translate)A aimé : Warm welcome, toilet and shower facilities were clean. Lovely location.
N'a pas aimé : –
Nice camp, clean toilets and staff really friendly and let …
Betheny B.Confirmé
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Traduire (Généré par Google Translate)A aimé : Nice camp, clean toilets and staff really friendly and let us pitch up abit sooner than check in time which really helped.
N'a pas aimé : –
Thank you for your review of our campsite. We always try to be accommodating wherever possible and are appreciative of your gratitude and lovely feedback. We hope you and your friends will visit us again in the future.
Jayne and Mike
Buena experiencia
Iris G.Confirmé
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Traduire (Généré par Google Translate)A aimé : Muy lindo el camping, comodo y buenas instalaciones
N'a pas aimé : –
Many thanks for taking the time to write a review. We are glad that you found our campsite comfortable with good facilities. We hope to meet you again in the future.
Jayne and Mike
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Traduire (Généré par Google Translate)A aimé : Peaceful and pleasant
N'a pas aimé : –
Many thanks for taking the time to write a review. It’s great that you found the site peaceful and pleasant and will recommend us to your friends. We hope to meet you again in the future.
Jayne and Mike
Nothing
sophie a.Confirmé
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Traduire (Généré par Google Translate)A aimé : Nothing
N'a pas aimé : TOTAL WASTE OF £90!’.
If you want a campsite that is chilled and has a nice feel then don’t book. When I arrived, I was told that my 13.5 year old couldn’t stay in his own tent, this was not the decision of the uptight owner. I had also brought a lot of fridge food with me to be told on arrival that there was no fridges!I was told to put it all in a cool box!needless to say, I wasn’t going to risk getting food poisoning so I had to throw all of my food away-what a waste of my hard earned money!.
I didn’t get a nice feeling from the atmosphere of the site and there were signs all around stating what campers “can’t do”-very uptight!.
My final straw was when my son and I struggled to put our gazing up for an hour in the wind, once finally up, “Mike” very rudely came over and said “you need to move it as it is a tiny bit over our boundary (which Jayne had originally told me that I could use!!). I wasn’t going to continue the stay for the rest of our planned trip so we packed up at 6am the next morning as we felt very uncomfortable.
Unfortunately, my usual campsite isn’t open till July so I thought I would try this one l, never again. If you want a very chilled, welcoming atmosphere, try Far View in Mullion, totally recommend!Has such a warm, welcoming atmosphere.
Many thanks for taking the time to write a review, some of which is not entirely factual.
The cost of your booking was actually £69.
You have omitted to say that you contacted me on the 5th of April and asked if you could move your booking, to arrive the 9th instead of the 12th. Despite it clearly stating on your booking confirmation that Bookings cannot be amended within 21 day(s) of arrival, I moved the opening of the site forward one day to allow you to come earlier on the 10th, only to find that once agreed you informed me that is was because of the weather forecast.
I politely informed you that we don’t usually move bookings due to bad weather and I also wanted to make you aware that if you came earlier there wouldn’t be many on site and I didn’t want you to feel vulnerable on site as an adult and child, as shown below:
“Please be aware, that we don’t normally change bookings due to weather the forecast and there will only be you and one or two others on site”
You further told me that you were well aware that we don’t change bookings due to the weather, but was just enquiring if you could change your dates!
With reference to your comment about the cool box. We do not advertise as having a fridge on site anywhere on Pitchup and I didn’t just tell you to put it in a cool box, I went and got you one of ours and gave you frozen ice blocks so you could refreeze yours.
In regards to your son sleeping in a tent on his own. It actually is our decision as owners of the site and we choose to do this for safeguarding reasons. It is clearly written in the Terms and Conditions which you would have had at the time of booking with Pitch up. Had you declared and paid the £1 per night for the extra tent at the time of booking, I would have questioned this before your arrival and given you the option to cancel your booking with a full refund.
Additional terms
Children under the age of 16 are not permitted to occupy any tent unaccompanied.
Your final straw of over pitching, I am well aware of the boundaries on our field. We advertise 8 metres and actually give around 10 to allow for the guy ropes. In fairness to you the boundaries are not yet marked for the season, but I physically showed you where your boundary was and you choose to put some of your gazebo and guy ropes well over.
Although you didn’t enjoy your time with us, we really hope you have a lovely stay at Far View in Mullion.
Jayne and Mike
The welcome, nearby bus stop and beaches, flat pitch and clean.
Lisa T.Confirmé
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Traduire (Généré par Google Translate)A aimé : The welcome by the friendly owners, who were willing to help with any of our questions about the local area and bus timetable. The site is really close to the bus stop for all local attractions, which made it easy to get to St Ives and Penzance. The pitch was flat and in a wide open space, so we didn’t feel hemmed in by other campers. All the usual facilities were available and in clean and good condition.
N'a pas aimé : There was a little noise from the road, but really this wasn’t a problem. There is no footpath along the road, which made the walk to the bus stop feel a bit hazardous. However, on the return journey, the bus drivers were all very helpful and dropped us off at the gate to the campsite. The facilities were none permanent structures.
Many thanks for taking the time to write a review. We are glad that you enjoyed your stay with us and found the facilities clean. It’s great that you used the local bus service, which recently has been rerouted and now actually goes past our gate and will stop to pick up and drop off passengers, which saves the short walk to the bus stop.
Unfortunately we do have some road noise at times when the wind is in a certain direction and the road is busy, but glad you didn’t find this a problem and you will recommend us to your friends and visit again in the future.
Jayne and Mike
Had a very enjoyable stay.
James g.Confirmé
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Traduire (Généré par Google Translate)A aimé : Average nice campsite with plenty of room,spotless toilets and showers,friendly people who ran it,bus stopped right outside.10/10
N'a pas aimé : –
Many thanks for your review and for extending your stay with us. We are glad that you enjoyed your stay and will recommend us to your friends and stay again in the future. It’s great that the buses are more frequent and will now stop outside the field. Many of our guests like yourself have found this useful. We look forward to meeting you again in the future.
Jayne and Mike
Excellent quieter location, great amenities with warm shower and helpful …
James A.Confirmé
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Traduire (Généré par Google Translate)A aimé : Excellent quieter location, great amenities with warm shower and helpful staff, highly recommend
N'a pas aimé : –
Thank you for your complimentary review. We are glad that you enjoyed your peaceful stay at our site. It’s great that you felt our amenities were great and us to be helpful and that we will be highly recommended to your friends. We hope you will visit us again in the future.
Jayne and Mike
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Traduire (Généré par Google Translate)A aimé : Pitch size was good. Great location for Beaches. Super facilities.
N'a pas aimé : Perfectly fine but no soul to the site. Maybe because it was end of season? Some road noise.
Many thanks for taking the time to write a review. We are glad that you found the pitches to be a good size, the facilities clean and that you were in a great location.
We are sorry that you left us feeling that our site had ‘no soul’, but we welcome your honesty and completely understand that we won’t be everybody’s ‘cup of tea’ and there are some who will not want to return to us.
Jayne and Mike
Lovely and clean great value for money. Showers hot and …
Paula B.Confirmé
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Traduire (Généré par Google Translate)A aimé : Lovely and clean great value for money. Showers hot and spotless. Toilets spotless. Lots of room on the field. Very friendly welcome
N'a pas aimé : Nothing really
Thank you for your lovely review. We are so pleased that you found the site clean, especially the facilities which you describe as ‘spotless’ and great value for money.
We always try to be welcoming, so are glad this comes across to our guests. We hope you will visit us again in the future.
Jayne and Mike
Many thanks for your kind words. We are glad that you found us welcoming and our facilities clean. We hope that you will visit us again in the future.
Jayne and Mike