The whole campsite, was brilliant, plenty for our kids to see and do

We was on the paddock pitch 11 and we were constantly in the shade and we had to pitch sideways so felt unsocial able

Playground, nearby activities, pitched near each other as requested.
The tubing and lagoon were great as were the high ropes, cars and archery combat.

Location was very near the road, although through a small tree area it felt unsafe to leave the kids to walk around completely free.
The toilets need cleaning more than once a day, often in morning they were blocked and very dirty (fine after cleaning, but disgusting before, twice a day would sort this.)
The water was off one evening for at least 9 hours (also added to no flushing toilets). The park had a broken section and the washing machines were out of order.

More food options in cafe would have been good.

It could have been great but definitely need an onsite handyman do fix problems.

This site has so much potential. Which makes the negatives even more annoying.

Roads in to the site are all good for towing.

Pitch sizes are good (we had hardstanding).

A good set of activities in the country park just opposite the site. Which is a 10 minute walk or you can pay to park there. As it was raining we spent a fair bit parking..

Staff in shop friendly.

Where do I start..

The rest of our feedback unfortunately completely override the positives.

On the arrival email, we were told our pitch was regatta view 43.. after driving around looking for our pitch on regatta view (with a caravan) there were no signs to help... I managed to catch reception (when they were open, which is not always easy, as they seemed to be closed alot..) and was told the whole area was regatta view and we would be down lagoon avenue. Why they don't have the name of the road/area instead on arrival instructions I dont know.
There was no map included in the comms which I found odd, If you want easy checking in, then better signposts and instructions are needed. We saw numerous other people driving around for the same reason throughout the the whole time we stayed.

I have never been to such a badly run and poorly cleaned site with such disgusting facilities, they are not fit for purpose. Not only were they really dated, which is fine if working and clean. But, the Bathrooms and toilets were never properly cleaned. The floors were disgusting, toilets blocked and the same muddy footprints across the floors for days.. hundreds of dead flies on the ceiling of the showers.
Urine on the floor of bathroom (ladies)
No dog bins on site..
Waste water drains are also drinking water taps...
Shower cubicals are very very small and everything gets wet as there are no shower doors/ curtains.

Only 1 toilet block in use for the whole site, the newer block is completely closed due to a pump issue.
The working toilets were old and they were disgustingly dirty constantly throughout our 4 night stay, my kids got locked in one (poor/ old locks on doors).

There are 3 elsan points for the whole site. 2 of which were out of order. One leaking on to a camping pitch, the other had the pump issue same as toilet. The one working one was bang smack in the middle of the pods so the lucky people in the 'deluxe' pods near by could sit outside and have a great view of everyone emptying their toilets. 🤢

Kids playground had a boarded up section as it was broken and old.

Only 4 sinks to wash up in and 2 had no hot water to them. They were in a disgusting state.

Mens showers had a couple out of action.

The whole site has potential but terribly thought through and the owners appear to simply not invest and instead rely on money coming in from people visiting the watersports opposite. I would definitely not recommend and most certainly will not return. Everyone we encountered at the site seemed to be saying the same, and looking at other reviews there is a very common theme. Simply a disgusting site. such a shame there is no care or investment. Just greed.

Flat pitch and beautiful nature.

Only one toilet block for several patrons and they were octet dirty

The site has definite potential and is perfectly located for the water sports.

Arrived with no staff at stated check in time and couldn't find our pitch. No instructions as to where vehicle goes eg. Left or right.
The water sports were brilliant, we did everything. I am currently in the hospital with my daughter due to the filthy water riddled in bacteria. That waiver is serious and a quick Google of past news stories tells you that water is NOT safe for humans and they know it! It is laughable they tell you to ensure you thoroughly clean yourself after being in in the water. The showers turn off after three seconds at the camp and the water is arctic at the centre!
The is a lack of security on site, it is conpletely unmanned most of the time people were putting the code in for others arriving
The absolutely vile and disgusting showers and toilets made me feel ill. I watched the 'cleaner' unblock a toilet of excrement with the mop and then continue to mop the floor and showers, only down the middle of the floor though, they did not at any point mop the edges. That dirt has been grained in for a long, long time.
They use the same cloth to wipe the toilet seat, handles taps and sinks.
I nearly vomitted. We left early. Genuinely cannot cope with such a lack of basic hygiene.
I have a severely disabled child and booked specifically seeing the incorrectly listed disabled facilities. There are no disabled showers, no changing places, nothing. A disgusting lie to say they cater for those with disabilities.

Lots of facilities, close to water park

The toilets were disgusting, constantly overflowing and on one evening there was no running water at all - no way to wash hands, flush, shower or do the washing up!

Excellent site, great amenities and lovely walks

The toilet block on the Rafters field we’re out of order so quite a way to the other toilet block

Lots of families with young children,staff very friendly,easy to find with good directions in email,not too pricey,lovely walking area near the lake.

Cleaners not letting us use the toilet around 8.30am as they were cleaning,maybe this could be done earlier before people start getting up.

Tv reception great

Where to start,when we arrived everything locked up nobody around to ask where to go ,eventually found pitch .toilets out of action meaning had to drive to other block because my wife is disabled. Next day went to shop asked about showers told they will be open in the afternoon when more campers arrived not good enough. Toilets broke again we're told trying to get hold of plumber you think a huge site they would have their own maintenance team what a shambles.came home three days earlier.

Good sized pitches. 9:30pm curfew enforced by security. Security visible on site. Plenty of walks nearby. Clean site - very little litter. Nice park area.

Difficult to find pitch (reception said that there should have been a map attached to the email, but several people hadn’t had one). Shower block was tired - showers needed one and on them at all times to get water! Shop was card only with very few essentials available. No recycling facilities.