Billing Aquadrome

A aimé : Nothing as my booking was cancelled.

N'a pas aimé: Contacted me on morning of booking to advise that my booking was cancelled and refused a refund. Very poor customer service and extremely unhappy.

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A aimé : Facilities were great & clean. Would highly recommend the site for families. Previously visited with partner & 2 children this Time was for 1 night for a trip to Silverstone, which was really helpful

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Réponse du gestionnaire : Thank you for your kind words we are delighted to hear that you enjoyed our facilities and found them clean. It’s wonderful to know you’d recommend our park for families that means a lot to us. We hope to welcome you back again soon.

A aimé : Stayed here glamping for the first time and I must say it's a mixed feeling. The pod was comfortable but I failed to read that there were no toilets in the pod. I had suffered with with terrible gas all day so you can only imagine my horror when I realised there was no loo inside. The walk each time to the toilet block was a massive risk, but one I had to take. To say I had a close call on occasions is an understatement. Overall though the experience was a good one, and I would definitely book again.

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Réponse du gestionnaire : Thank you for your feedback we are sorry to hear about your unfortunate situation and hope you have a swift recovery. In the meantime, we recommend checking online for a variety of photos showcasing the amenities in our holiday accommodations. We look forward to seeing you again soon.

A aimé : Site was very well equipped for all ages pitches where well looked after prices in the bar and food fenders where the cheapest we have experienced compared to previous sites we have visited will definitely stay again

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Réponse du gestionnaire : Thank you for your wonderful review we are thrilled to hear that you enjoyed our well-equipped site and found the pitches well-maintained. It’s great to know that you appreciated our competitive bar and food prices as well. We look forward to welcoming you back for another stay.

A aimé : There’s loads for the kids to do. Nice place for the family to go. There loads of space and not cramped. All staff are friendly and helpful if you need anything.

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Réponse du gestionnaire : Thank you for your lovely feedback we are thrilled to hear that you and your family enjoyed your stay and that there was plenty for the children to do. It’s great to know you found the space comfortable and appreciated the friendliness and helpfulness of our team members. We look forward to welcoming you back for more family fun in the future.

A aimé : Loads to do on site

N'a pas aimé: Wasn't very clean Told can't use fitpit but loads of people using them Very cramped in on pitches

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Réponse du gestionnaire : Thank you for your feedback we are thrilled to hear you found plenty to do during your stay. We are making several improvements as we move forward, and we hope to welcome you back again soon.

A aimé : Pretty much everything, Was a great weekend

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Réponse du gestionnaire : Thank you for the fantastic review we can't wait to see you again soon.

A aimé : Entertainment , prices were ok , showers and toilets well kept plenty to do 👍

N'a pas aimé: Pitch black on touring sites , health & safety issues streams lakes all around my husbands disabled , we couldn’t use venue at nite due to fear of not getting back to our van. I have sent emails and complained at reception , parents with babies in prams not even any light switched on the roadways past the venue ??😡

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Réponse du gestionnaire : Thank you for taking the time to leave a review and share your experience with us. We’re glad to hear that you enjoyed the entertainment, found the pricing reasonable, and appreciated the cleanliness of our showers and toilets. It’s always great to know our guests had fun and found plenty to do. We are truly sorry to hear about the issues you experienced We are reviewing all of our guest feedback and are implementing several improvements as we move into the new year.

A aimé : We liked the ability to pitch the tents and vans together to make a campsite where the kids could run around without fear of going into the road. The swimming is decent, aside from half the lockers not working and it being a 45minute session only. The new event area is very good, it’ll be interesting to see how the outside area fairs during the winter months/wetter periods. Parks aren’t complete, but they’re looking like they will be very much enjoyed by children.

N'a pas aimé: The common areas are surprisingly unclean, and the upkeep hadn’t been done. The park is under relatively new ownership and promised large changes and adaptations to the park which have happened; but unfortunately they’re just not keeping on top of cleaning or repairs. Many cans of beer were littered around the park, cigarette butts could be found all over the park and in common areas. Toilet doors were missing locks, toilet roll dispensers were broken and missing the fronts, toilet seats were also missing/broken in the campsite toilets. The arcade has a lot of different games, all giving out tickets to get very rubbish gifts, but the kids love it.

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Réponse du gestionnaire : Thank you for sharing such detailed feedback about your stay we are glad to hear you enjoyed the flexibility of setting up your campsite and that the children had a safe space to run around. It’s also great to know you appreciated the new event area and swimming facilities, despite the minor issue with the lockers. We truly apologize for the cleanliness and maintenance issues you encountered, this is certainly not the standard we aim to provide, and we are taking your comments seriously. We appreciate your understanding as we continue to improve the park under new management, and we hope to offer a more polished experience on your next visit. Thank you again for your valuable feedback.

A aimé : We spent a weekend at Billing Aquadrome and were delighted. Beautiful views and lots of attractions, especially for children. A great solution is the possibility of renting a standard camping pod instead of a tent, especially on colder days. A big plus is that the cottage has a heater and a socket. We loved the live music and the pool was perfect for cooling off during the day. We will definitely be back next year

N'a pas aimé: I wish they could renovate the cottages from the outside

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Réponse du gestionnaire : Thank you for sharing your delightful experience at Billing Aquadrome we are thrilled to hear that you enjoyed the beautiful views, the variety of attractions for children, and the convenience of our camping pods. It’s great to know you appreciated the live music and found the pool refreshing. We also value your suggestion regarding the renovation of the cottages’ exteriors. Your feedback is important to us as we strive to enhance our guests' experiences. We can’t wait to welcome you back.