Thank you for your feedback. At Ael Y Garnedd we do our best to ensure that all of our patrons enjoy their stay, and we endeavour to help all of our customers so that they have the best experience possible. Clearly, we are disappointed to read your review and that you were not satisfied on this occasion.

However, we would like to address some of the points you have raised in your review, which we believe are inaccurate and misleading:
- 'The tent pitches that we was given are on a slope which made it difficult to pitch up and everything in the tent was leaning to one side' - some of the grass pitches are on a SLIGHT gradient, but all are suitable for a standard family tent and would not have caused anything to "lean" or make pitching up "difficult". Pictures of the pitches were available on the internet for you to view, make an informed decision on suitability, and follow up with an enquiry prior to your stay.

- 'the noise from the motor way is unbearable' - The dual carriageway is approximately 300 yards from the site and sunken about 60 feet below the level of the campsite. Trees and bushes have been planted to reduce the noise levels via environmental means. Although noise from the road is inevitible at busy periods (which is quite rare), it is general road noise and not extreme - this is supported by our customer reviews, but we appreciate that these opinions are subjective and may vary from person to person due to their sensitivity to noise. Some traffic noise is only to be expected due to the camp's convenient location a short distance from the A55 and A5 roads.

The comments about the owner are also misleading and potentially defamatory:
- 'following my son in the bathroom and making a big deal of moping behind him' - your son was not 'followed;' to the bathroom at all. He entered the bathroom whilst the building was being cleaned (which is a regular occurence to maintain high standards of hygiene and cleanliness for ALL our guests). Your son was asked to use the mop by the door as a courtesy to other users after leaving muddy footprints all over the floor. Your son ignored this request.

- 'following us to the bins and stood staring while we are recycling' - Again, you were not 'followed' to the bins. However, we accept that you were asked NOT to leave your broken tent behind with the recycling. Despite being advised not to erect your canopy due to the inclement weather, you did so anyway and the tent was damaged. As a small family run business we ask customers not to dispose of broken tents and other large items in the refuse area because we get penalised by the local Council. There are signs by the refuse/recycling area to this effect, but you chose to ignore these signs and tried to dispose of your tent illicitly. Any 'rudeness' that you may have experienced was in response to these general rules not being respected by members of your party.

- 'him to come over complaining to keep the noise down it is around 5pm in the evening and they are kids being kids get a grip' - this was in response to a complaint by another customer that your children were making excessive noise and using foul language.

- 'The next day he also came over asking my autistic child how old she was and she shouldn’t be playing in the area she is tall 11 year old and has just as much right as any other child to be there' - The play area is there for all to use in a safe manner. So that young children can play safely, we advise that the swings and slide should be used appropriately by children no older than 11. Older children are welcome to use the play area if they do so safely, respect other users, and treat the equipment respectfully. Your child had climbed on top of a plastic chute (the top of the slide) which is 8 feet off the ground and not designed to be sat on. It also means that your child would have accessed the slide by climbing over the fence that is there for safety purposes on the 'tower' part of the apparatus. When your child was spoken to about this, they stated that they were 15 years old, not 11 as you state in your review (our booking shows that you did not have an 11 year old in your party). Had your child fallen from the chute, we would not have been liable for any injury caused due to her behaviour. Retrospectively explaining that your child is autistic does not change the safety recommendations and our expectations of how the play area should be used.

We strive to 'treat people how we want to be treated', which is why we have high standards at our site. We want guests to be relaxed, have fun, be safe, feel valued, and create memories exploring Anglesey and North Wales. As noted earlier, we are sorry to hear that your experience at Ael Y Garnedd was not a positive one in this instance. Thankfully, your experience seems to be an anomaly in the broader spectrum of our customers' experience. Your feedback has been noted.