Further to the review submitted above we would like to challenge the comments made and clarify matters for prospective readers.
Firstly, thank you for the positive comments about our toilet and washing facilities. The facilities are checked regularly and cleaned to a high standard, as is evident from the many positive comments left by customers in the past. Thankfully, the majority of our customers appreciate the effort that goes into maintaining these standards and respect the facilities.

With regard to the sharing of the pitch - you had initially booked onto a grass pitch. Sadly, our grass pitches are not currently useable due to the heavy rainfall in recent weeks. I informed you of this 4 days prior to your arrival and suggested that you share a hard-standing pitch with your travelling companions for one evening only. This was to allow us to accommodate you safely for ONE EVENING, before allocating you to your own hard-standing pitch for the remainder of your stay AT NO EXTRA COST. You agreed to this arrangement with no concern raised at all. The 'plenty' (one)! available pitches had actually been reserved for other customers.
The upgrade to a hard-standing pitch should have cost you an additional £35 each - however, this was waived under the circumstances as a gesture of goodwill. The 'massive extra charge' (£10) was charged as a consequence of your party arriving 3 hours prior to check-in and departing 4 hours after the check-out time.

With regard to the dog mess, our premises are regularly inspected and in the event that dog mess is found on site it is dealt with immediately. I would also like to point out that dog owners are responsible for ensuring that any mess created by their dogs is cleaned up immediately as a courtesy to other customers. It is unhygienic and dog owners who allow such behaviour should know better. Customers who stumble across dog mess should report it to the site manager so that it can be dealt with.

As much as we are disappointed to receive negative reviews from customers (which are thankfully very few and far between) the review you have left needs to be placed in the context of the circumstances that existed at the time of your visit. The comments you have left above are neither constructive nor accurate.

Your comments will be taken on board and every effort will be made to improve the service we offer at Ael Y Garnedd. Your custom is greatly appreciated.