Well looked after park and level …
john k.Confirmada
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Traducir (A través del Traductor Google)Me gustó: Well looked after park and level pitches.
No me gustó: Pitchup.com says that you need to arrive by 7pm and so did the booking e-mail from Morfa Bychan Holiday park, so i left in a time to arrive around 5 or 6pm but had a phone call from the park at 14:10 so stopped and phoned them back, they asked what time i would arrive, i explained it would be around 5pm but said that it does state to arrive by 7pm they said its different in the winter (off season) so ended up rushing to get there.
went swimming with the kids at just after 4pm as on the welcome pack, website, welcome e-mail and permanent signage on the gate to the swimming pool it states 5pm closes, at 4:30 one of the staff came in to say it was closing, i asked why as its open to 5pm, but apparently that's not in off season, so me and my 2 children had 2 mins of time in the pool.
I have knocked off 2 points one for each of those as both are important and easy to be fixed.
Thank you for your review, although a surprise to read.
Our wardens will always call our customers prior to leaving for the day to see if they need to hang about in the reception to help our arrives or come back later to accept a late arrival, our latest arrival time is 7pm at this time of year.
Our swimming pool all year has an opening by 10am and close by 5pm, as the nights are drawing in and it is dark by 5pm it makes sense to start the close procedure at 4:30 so all can be checked and put away in safety, our signage by the pool at the changing area and washrooms lets all customers know that we will be packing the pool away at 4:30 to be closed by 5pm.
Many apologies for the over zealous wardens who seem to have mis judged this situation with poor results.