Liked Not a regular camper, so I read a lot of reviews before we went and I was worried. I was pleasantly surprised. Lots of information prior to arrival in the form of emails so knew what to bring and expect. Upon arrival, staff were very pleasant and friendly and directed us to our pitch. When we got there, there was already someone camping in our space but we were assured we could just pick our own. This actually worked in our favour and we chose the one we wanted that suited us better. Having read reviews before we left, I can agree the ground is hard but I don’t know What people are expecting after the summer we have had. No complaints about the pitch. Nicely fenced and it is of a decent size. Toilets were better than expected. Now people need to get real, It’s camping, They’re in constant use and not going to be as clean as your own bathroom. Toilets contain a shower which was warm. The water flows away a little slowly so if someone goes in with muddy shoes it will make the floor dirty but then it’s not hard to wash the floor. They are constantly being cleaned, I could not believe when I went for a last wee on the first night to see there was still attendant looking after them in the dark. There is so much to do. If you have kids you will love it. The activities were easy to book and well run. Staff running the water activities were friendly and brilliant with the kids. It was difficult to get sessions in the swimming pool so be advised you need to book session as soon as you get the email.

Disliked Be aware this is a busy family campsite. There were lots of kids playing football and campers playing music. I did not mind this. People were really friendly and there was a good atmosphere. However, you may not enjoy if you’re an older couple without kids looking for a quiet site.

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From the manager: Thank you for such a wonderfully honest review and for admitting that the reviews had you worried before you arrived! We’re very pleased we managed to surprise you in the right direction. It’s in our nature to keep things as easy as possible for our guests, so it’s great to hear our pre-arrival information helped you know what to expect and that our team gave you a warm welcome when you arrived. We particularly enjoyed the pitch story! Arriving to find someone else already in your space isn’t exactly the welcome we aim for, but we’re glad it turned into a happy accident and you ended up choosing a pitch you liked even better. Sometimes the holiday has other plans! And thank you for your very realistic take on camping life. You’re absolutely right that the ground can be hard after a long, dry summer, and our touring facilities are certainly not designed to be the Ritz! We loved hearing that you noticed our cleaning teams working throughout the day and even spotted an attendant looking after the facilities late into the evening. We’ll make sure the team sees that working into the dark deserves a mention. It sounds like you really made the most of the activities too. We’ll pass your lovely comments on to the water activities team, particularly your praise for how they looked after the children. Your tip about swimming is a good one. Our pool sessions can get very popular during the school holidays, so booking as soon as sessions become available is definitely the best way to secure the times you want. And yes… you’ve summed up the park perfectly: busy, family-focused and full of life! If someone is looking for a silent countryside retreat, we might not be the first choice. But if you want children playing, families enjoying themselves and plenty happening throughout the day, you’re definitely in the right place. If you’re looking for something a little more relaxed next time, why not consider booking with us off-peak? Outside of the school holidays, park life naturally takes on a slower, quieter pace, while you can still enjoy many of the facilities and activities on offer. Thank you again for giving us a chance despite those pre-holiday nerves. We’re delighted the reality was better than the reviews suggested and hopefully we’ve now converted you into a slightly more confident camper! We’d love to welcome you back again.

Liked It’s a great site. Not an avid camper I was pleasantly surprised by the decent toilets. Hook up and WiFi made the stay enjoyable. The staff seemed very accommodating and pleasant. Lots of nice touches like free ice and music in the showers. Well stocked little shop. Easy to find. Would recommend

Disliked There were lots of mosquitoes, which can’t be helped, but bring repellent

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From the manager: Thank you for your review! We are glad you had a great stay with us and enjoyed our little extras... see you again soon!