The showers were filthy on arrival, with hair and grime clearly showing lack of proper cleaning.
The toilet block nearest our pitch was in a serious state of disrepair and barely usable.
Toilets near reception were heavily dated and emitted a strong, persistent stench.
Our pitch had visible litter on arrival, and the playground was not being cleaned regularly.
Guests two pitches away were openly smoking cannabis — completely inappropriate for a family campsite.
Parts of the site were overcrowded, with several tents crammed onto individual pitches.
A noisy train line runs very close to the campsite, with frequent disruptions.
The owner was on-site but refused to speak with us personally about our concerns.
Staff told us no refund was possible due to booking through Pitchup, while Pitchup later claimed the campsite is responsible — leaving us stuck in the middle.
Neither Pitchup nor the campsite has taken accountability for the unacceptable conditions.
|
Ridiculous review! If you want facilities cleaned after every use book a 5 star hotel. Our countless other 10/10 reviews for the time of what would have been your stay speak volumes.
FYI terms are clear on booking, not sure why you feel these do not apply to you. Your reasoning for not staying were false so why would we refund. No holiday/flight/hotel refunds a booking on the day due to one customers unreasonable reasons. Hence why pitchup came to the same solution as us.