Big Bear Lodge

Beautiful surroundings and lovely little pod which me and my family really enjoyed.

The owner came across as quite rude. When I asked if we could use one of the bbq from a different pod as out disposible ones weren’t working she seemed very reluctant. She never introduced herself to us when we arrived and seemed very reluctant to help us with anything. After having no custom for a long period of time you would’ve thought she would go above and beyond to help. There was also a cat that kept coming in our pod that bit both of my children. I’m also very allergic to cats and suffered an allergic reaction whilst there.

The Surroundings are Beautiful and Peaceful just what we needed in these horrible times. The Pod was well equipped and Cozy. Honesty Shop was a lovely touch. Thankyou!!

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Peaceful site in a lovely area with good walks nearby. Any previous issues with the showers were obviously sorted when we stayed as they were immaculate, hot and had good water pressure. The toilets were also very clean and soap, paper towels and hand sanitizer were supplied at all times in the hand washing area Really well stocked shop and we loved the fire pit/marshmallows. Stayed for 3 nights and really couldn’t fault the site. We hope to return.

Nothing

Quiet, great campsite shop

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loveley well kept site, good ground ,well spaced plots amenities loveley and clean,
clever little shop everything thought of for campers, great location

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The countryside location

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Beautiful place, pod was lovely and Cassie was a great host and easy to contact. The honesty shop was well stocked and really helpful.
Not packed in with plenty of space.

There were a couple of issues with the showers whilst we were there, but that was just unfortunately one of those things that happened and there was a plumber on the way out to sort.

Nice and quiet site. Showers and toilets very clean and well kept. This was our first site with our motorhome and everything worked and all connections to mains etc were fine. Nice touch was a news sheet with breakfast offerings as the main lodge was closed. Also little shop onsite for essentials and local maps was really helpful. This was apparently a new addition and it was welcome

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Beautiful location and a lovely intimate site - we stayed for 5 nights and had a lovely stay. Facilities were great and kept really clean. Definitely felt covid safe and cleaned regularly.
The site is amazing for stargazing with the clearest skies and the pods looked beautiful.
Pitches were a great size and nicely spaced from one another. The evenings were peaceful and other campers were all respectful and quiet.
The little onsite shop was great and really handy.

The showers were abysmal and were often a small trickle - it turns out that this was because of a valve issue and a part the owner was waiting for (and i can see she was aware of this from early august). It's a shame that this wasn't communicated upon arrival or with notices on the shower doors - i can't tell you how frustrating it is when we're a party with 4 long haired females and it's taking on average 30 minutes to shower ☹. Although being informed wouldn't have fixed it, it would have allowed us to understand the issue.
We were also travelling with another group who were on a motorhome pitch. The water tap for their pitch was taped onto the pole and on the second night it came off the post. We contacted the owner and she sent her son across to help. Unfortunately, he didn't seem to have any knowledge on how to fix the issue and nor did he know where the stopcock was to stop the water whilst we resolved the issue. Luckily we had some tools and tape with us and we were able to fix the tap back onto the pole and the owners son secured it with a ratchet - this was clearly a temporary fix, however there was nothing else done or said during our stay and no acknowledgement from the owner or her son about a permanent fix or the fact that we'd lost over an hour of our evening and ended up soaking wet between the tap breaking and us managing to secure it on.

The facilities were very clean and everyone on the campsite was very chilled and was an amazing experience.

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