Folly Farm Holiday Park

Liked: Stated at Folly Farm for 3 nights. The park information was sent by Email and all include in details of every necessary and more! We were late and arrived after reception was closed but after finding the pitch (well posted and very easy to find) someone came to the pitch to check in! The shower and toilets block are immaculate and functioning well! The staff are friendly, helpful and professional ! 10 stars won’t justify this place as it needs more than 10!

Disliked: Nothing

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From the manager: Hi Sandar, Thank you so much for the glowing review. We're so glad to hear you enjoyed your stay with us, that you were able to find your pitch easily, and that you found our staff to be friendly. Looking forward to welcoming you back again soon. Kind regards, The Reservations Team Folly Farm Holiday Park

Liked: Clean, quiet, good layout and large spaces. Very good info’ pack. Great disabled bathroom.

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From the manager: Hi Louise, Thank you for you review. We're glad to hear you found our site to be clean, quiet, and our site layout was good. Looking forward to welcoming you back again soon. Kind regards, The Reservations Team Folly Farm Holiday Park

Liked: Clean, well-maintained. Close to bus stop for Tenby

Disliked: Ineffective tumble dryer. Dangerous footpath(s) from site past the parking for the adventure park to the main road

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From the manager: Thank you for feedback. We are glad to hear you found our site to be clean, well-maintained, and a convenient location for trips into Tenby. We are however sorry to hear your dissatisfaction with our fenced footpaths, this is the first review we have seen of this nature, as we often are praised for our safety and the additional measures we have enforced to ensure the safety of all Holiday Park guests. These additional safety measures include 5mph speed limits, fenced footpaths, zebra crossing points, and clearly marked road markings. We have two footpath options for guests accessing our attraction from our Holiday Park, both of these are fenced both sides and are not located near any main roads. They both run next to our attraction car parks, but providing you do not veer from the fenced footpath (unless at the dedicated road/car park crossing points), you have a wooden fence or hedge both sides depending on which footpath you choose to take. We apologise if you were unable to see the dedicated crossing points, and will investigate this with the team, and if required, add additional signage in place to make it more clear to guests where it is safe to cross and walk. As you mentioned in your review above, the bus stop, which when going to Tenby is located on the other side of the main road, outside of our attraction, you are required to cross the road. As such, we have a purpose built underpass running from our attraction to the other side of this main road, eliminating the need to cross the road, making it safer for guests looking to access this bus stop. Again, we apologise if you did not see this underpass, and we will again, look to potentially review additional signage if required. As for the ineffective tumble dryer, again, this is the first hearing of this being ineffective. We had no other feedback of faults during the period you stayed for, but we will investigate with our maintenance team and resolve any issues should we find them. Thank you again for your feedback, we are sorry to hear you will not look to return to us, but we hope our above comments can help reassure you of our site safety. Wishing you a lovely stay at the next Holiday Park you choose to stay at. Kind regards, The Reservations Team Folly Farm Holiday Park

Liked: This site was absolutely amazing, great for families and will definitely be returning. All the pitches were extra large and whole site was spotlessly clean

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From the manager: Hi Hayley, Thank you for your review. We're so glad to hear you enjoyed your stay with us and that you'll be returning to visit us again soon. It's also great to hear you enjoyed the sizes of our super-sized pitches, and enjoyed the cleanliness of our site. Looking forward to welcoming you back again soon. Kind regards, The Reservations Team Folly Farm Holiday Park

Liked: Loved that all services are at your own pitch!

Disliked: Nothing to dislike (besides the storm we had during our stay 😂)

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From the manager: Hi Dawn, Thank you for your feedback, we're so pleased to hear you enjoyed your stay with us. Looking forward to welcoming you back again soon. Kind regards, The Reservations Team Folly Farm Holiday Park

Liked: Great size pitches, games room , friendly warden , shop and of Course walking into folly farm

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From the manager: Thanks so much for leaving a review following your recent stay. So pleased to read you enjoyed your stay and would visit again. Look forward to welcoming you back again soon. Kind regards The Reservations Team Folly Farm Holiday Park

Liked: Toilets and showers were immaculate! The games room was absolutely brilliant for older and younger children. The pitches are very big could fit our van by the side with still room each side. Staff are super helpful and friendly

Disliked: Disliked the weather 😭 rained the whole time until the day we was leaving

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From the manager: Hi Stacie, Thank you for your review. We're so glad to hear you thought our toilets and showers were well kept, we believe it is so important to get the basics right, so always great hearing this. It is great to hear you made good use of our games room and our super-sized pitches, and we're particularly pleased to hear that our staff were helpful and friendly to you during your stay. As for the weather, clearly a few of our cheeky neighbours at the zoo were out doing their rain dances during your stay! Fingers crossed for sunny spells during your next visit. Kind regards, The Reservation Team Folly Farm Holiday Park

Liked: Large pitches, flat and fully serviced. Immaculate shower / toilet block. A separate games block with pool, table tennis, retro computer games, books, music and comfortable seating. The fact that all this is free just adds to how good this site is. The communication was outstanding prior to arrival. This site is particularly suited to families with young children. Very detailed information regarding restaurants, supermarkets, pubs and places of interest. Simply can’t fault this place or the staff. We will definitely return in the future.

Disliked: Nothing

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From the manager: Thank you very much for your glowing review, Carl. We are glad to hear you made good use of our games room and found it to be a great complimentary extra. Thank you also for the kind words in relation to our pre-arrival communications, staff, and how family-friendly our site is. Looking forward to welcoming you back again in the future - see you soon. Thanks, The Reservation Team Folly Farm Holiday Park

Liked: Very clean and well maintained, excellent toilet facilities with showers, games room always available with great wifi (in the games room). All the pitches were super-pitches (that I could see), almost empty (in January!).

Disliked: The wifi at the pitch I had did not work. I gave up trying it and instead went to the games room and used the wifi there. I did message the contact number, but did not get any reply about it. There was a lot of building work going on on the site, away from the touring pitches but still creating disturbance - but this was out-of-season and to improve the site, so understandable and an apology was given when I first arrived.

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From the manager: Hi Richard – thank you for your feedback. We’re pleased to hear you found our site to be clean, well maintained, and that you made good use of our facilities block and games room. Thank you for raising your issues with us during your stay. We were pleased to have been able to offer you the opportunity to be moved to another pitch to improve your stay with us. Thank you also for your understanding regarding our building work during off-season. We are always striving to improve our Holiday Park and appreciate your feedback in relation to communication. Our off-season work should be completed by the time main season starts. We look forward to hopefully welcoming you back to stay with us again soon. Thanks, The Reservations Team Folly Farm Holiday Park

Liked: Everything, very clean, massive well spaced pitches. Good location

Disliked: Nothing

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From the manager: Thank you so much for your review. We are so glad to hear that you enjoyed your stay with us. We're all looking forward to welcoming you again in the future. Thanks, The Reservations Team Folly Farm Holiday Park