The area was clean and tidy , shower block was ok could do with a little re-vamp

The ground sloped a bit

Nothing

*There are no flat pitches on this sight. The pitch we were offered was literally unworkable at a variable degree above 7 in the horizontal meaning sleeping in the camper van would be impossible. Staff know this and intentionally allocate to try and maximize profit opportunity because when we informed them that sleeping would be impossible they immediately offered an alternative …..at 5 degrees!

* The site is well beyond end of life and is no longer fit for purpose. There is considerable efforts to try and keep the ablutions clean but the fabrication and decor is beyond superficial repair and no longer viable.

* The site is not policed and with only a meter or 2 between pitches music and general conversational noise was beyond what is comfortable.

* The entertainment line up advertised was not what was presented. We were refused entry to the early evening kid’s activity because of the dog despite being in there for most of the day (with the dog).

All things considered …….it was awful. Never again!!

N/A

We paid for 2 pitches for us and our parents to enjoy. This did NOT happen.

Dogs are allowed in the entertainment one minute, then not the next. So we lost out on using our hub passes as we had nowhere to leave our dog despite the fact the room that the entertainment was in, we took our dog in not 2 hours earlier. Claimed it’s a dog friendly venue when it wasn’t.

The shower blocks were disgusting. There was tissue all over the walls, mug streaked all over the floor (or at least what I hope was only mud) we spend 2 nights here and didn’t shower as we felt cleaner not showering than we would if we used the facilities.

The toilets were blocked and some even had people’s poo and tissues left without even an attempt at flushing it away.

There was only 2 urinals for a section build to house 30+ pitches of families and one of those was blocked so overflowed every time it flushed.

Female toilets in the arcade area didn’t lock and the only one that did, my daughter almost got stuck inside because she couldn’t unlock due to it being too stiff.

Every single pitch is on a slope and there was no warning of this prior to arriving and we travelled by bike so our motorbike had to be left away from our tent to prevent it falling over.

After 7pm there was no staff to complain to at the main desk and the QR code for raising issues was disabled. Only person to contact was security who wouldn’t be appropriate for raising these issues to

Inappropriate songs like “wanna take a ride on your disco stick” and performers wearing ultra revealing outfits and performing over sexualised dances when it’s supposed to be a family venue for young children.

You claim to have a private beach however there’s multiple signs prohibiting you from swimming or letting your dogs off the lead.

Overall this stay has been such a let down and I am disgusted with the standards that the facilities were kept to where me, my wife, daughter and parent in laws preferred not to wash as we felt this option was more hygienic than using your shower block. We missed out on entertainment that was supposed to be a part of the booking due to your illogical rules regarding dogs which seemed to change on the flip of a coin.

We will not be returning again.

Nothing

Payed for a serviced pitch however the drainage was higher than the caravan so in usable

Nice sized pitch good entertainment and good value,lovely staff and superb location

The pitch we was placed was on was on a hill (was expecting flat surface but I suppose it is camping).
And the shower facilities wasn't to standard, dirty and shower timer only lasted about ten seconds every time you turned it on ,the water pressure again not great .

Restaurant reasonable and staff were really friendly.

Pitch was made for mountain goats, even using chocks couldn’t get van ish flat, amenities block by glamping area was disgusting, ladies sanitary bins all full!!! No toilet rolls in mens and ladies, showers were disgraceful, felt dirtier getting out then when we went in! Deep clean required??
And only two out six ladies toilets in entertainment block toilet locks working! Not ideal!
Expected better from a Haven site.
We wont be back!

Service and views

Nothing

Pitches good size, wide range of facilities on site, staff all incredibly friendly and helpful

Communal areas not the cleanest, couple of occasions soap missing in toilets, pool felt a bit grubby

Very easy check in, lovely clean site, we took a motor home so didn’t use the facilities, but the surroundings were lovely

N/A

Sorry to say but nothing.

The toilets and showers were absolutely disgusting despite being cleaned 5 minutes before I used them. The restaurant was overpriced, low quality food and sullen looking staff. We had booked a night at another Parkdean site but our experience was so underwhelming, we stayed somewhere else instead.