Dear Steve:
Thank you so much for your kind words! We’re glad you enjoyed the peaceful location and the convenient access to the bus stop.
We hope to welcome you back again soon!
Best Regards,
Reception Team.

Dear Debra:
Thank you so much! We’re delighted to hear you found our campsite perfect.
Hope to see you again soon!
Best Regards,
ReceptionTeam.

Lieber Gast,
Vielen Dank! Es freut uns sehr, dass alles zu Ihrer Zufriedenheit war. Wir freuen uns, Sie bald wieder bei uns begrüßen zu dürfen.
Mit freundlichen Grüßen,
Ihr Rezeptionsteam

Dear Charles.

Thank you very much for taking the time to share your feedback.

We’re delighted to hear that you appreciated the convenient transport links to the city centre, the quality of our on-site services, and the restaurant. It’s also wonderful to know that you enjoyed the spectacular views from the site.

We take note of your comment regarding the pitch size and appreciate your input, as it helps us to continue improving our guests' experience.

We hope to have the pleasure of welcoming you back in the future.

Best regards,
Reception Team.

Dear Donna.

Thank you for your kind feedback!

We’re glad to hear that you found the check-in process easy and our staff helpful.

It was a pleasure having you with us, and we hope to welcome you again soon!

Best regards,
Reception Team.

Dear Paul.

Thank you very much for your kind words. We’re delighted to hear that you enjoyed your stay and that both our location and the service provided by our team met your expectations.

It’s especially rewarding to know that you found our facilities clean and pleasant — we truly appreciate your feedback.

We hope to welcome you back soon on your next visit to San Sebastián!

Warm regards.
Reception Team.

Dear Guest.

Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations.

We regret that you found the pitch to be uneven and muddy — we understand how frustrating that can be and will pass this on to our maintenance team for review and improvement.

Regarding the shop, bar, and pool being closed on Wednesdays, we understand this may have come as a disappointment. While this is stated in our booking and welcome information, it’s clear we need to make it even more visible, and we’ll work on that.

That said, we truly appreciate you mentioning that the showers were clean — it’s always encouraging for the team to know when their efforts are noticed.

We’re sorry your stay wasn’t what you hoped for, and we do hope you’ll consider giving us another chance in the future.

Best regards,
Reception Team.

Dear Mandy.

Thank you for taking the time to share your experience with us.

We’re really pleased to hear that you found our reception team helpful, and that you appreciated the convenient and affordable bus connection to San Sebastián. We're also glad you found the number of toilets and showers to be sufficient — we work hard to maintain those facilities to a high standard.

We’re sorry, however, that your experience at the bar/restaurant didn’t meet your expectations. We take feedback like this seriously and will share your comments with the team to ensure we address any issues with service and attentiveness.

Regarding the premium pitch feeling a bit claustrophobic, we understand that personal space and comfort are important, and we’ll take this into account when reviewing the layout of our pitches.

Your feedback helps us improve, and we hope to have the opportunity to welcome you back in the future with a better overall experience.

Best regards,
Reception Team.