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- Cleanliness - Maintenance - Lack of staff presence
Cleanliness wasn’t up to scratch. The floors in the toilet block next to the park looked like they’d never had a good clean since being built. Stained with urine and big clumps of hair stuck to the ground. I saw a cleaner spot cleaning with an antibacterial spray on the floor which is not good enough considering the amount of people using this toilet. The same bits of litter (a piece of half eaten cucumber in the men’s and a bit of used toilet roll on a radiator in the women’s ) lay on the floor for the 3 days that we were there.
Bins outside the toilets are overflowing all over the road and absolutely stinking.
Bin lorry’s and staff cars speed at around 30mph past tents with toddlers playing outside (on route to the leisure centre). Many other guests commented on this.
The swimming pool was basic and the kids enjoyed a swim but the cleanliness was again severely lacking. Plasters and hair all over the floor which had brown stains everywhere due to lack of cleaning. Pool was closed after we left because someone did a poo in it (at least they closed it).
We were told the restaurant was first come, first served and food started at 5pm. We went up at 5pm with our 2 young children and got a table easily because it wasn’t too busy. We were given a menu to look at but when we went to order we were told that they had stopped orders for at least 40 minutes due to a backlog of food orders. We chose to leave and go to Meleks in Kirkcudbright which was absolutely excellent.
Finally, for a campsite to be that jam packed full, it was very surprising to me that there appeared to be no security whatsoever. No barrier at the entrance and we didn’t see a warden enforcing any rules during the evening. Speeding cars, little children walking large bull breed dogs in the playpark without any adult about and bonfires being lit too close to our tent where we slept. With the recent sexual assault in a campsite up in Loch Ness, you would think that they would have at least one night porter doing walk arounds. The only security that I saw was a cctv camera situated inside the unisex toilet/ shower block. No signs to highlight this so very invasive and has potential for some serious violations of privacy.
The coastal walks are so overgrown and unmaintained that you can’t get to the shore on most of them. Only 2 paths are walkable. 3 are completely covered. The coast is stunning when you get there.
We have used hundreds of campsites dacross Scotland, the UK and Europe. This one has such great potential but isn’t being managed properly and is quite disappointing.
I was very excited to try this campsite as it looks to have everything you need. Unfortunately, the cleanliness and lack of maintenance really let it down.
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