Beautiful site and lovely staff
Lorraine C.
Bestätigt
- Befestigter Campervan-Stellplatz voll ausgestattet (mittelgroß)
- Freunden empfehlen Wieder besuchen
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Übersetzen (Von Google Translate)Beliebt: Beautiful area lots to do and see from
walks , the little train, Bala town and the setting of the site was so peaceful and the wildlife was amazing.Unbeliebt: –
Beautiful site and amazing facilities
Philip B.Bestätigt
- Befestigter Wohnwagen-Stellplatz voll ausgestattet (XL)
- Freunden empfehlen Wieder besuchen
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Übersetzen (Von Google Translate)Beliebt: Beautiful site and amazing facilities
Unbeliebt: –
Thank you Philip! Please come and see us again soon!
Loved the camping
Andrew S.Bestätigt
- Safarizelt Celyn 2 Schlafzimmer (Haustiere verboten)
- Freunden empfehlen Wieder besuchen
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Übersetzen (Von Google Translate)Beliebt: Loved the camping
Unbeliebt: –
Thank you Andrew! Come and see us again soon! 😊
- Befestigter Wohnwagen-Stellplatz voll ausgestattet (mittelgroß)
- Freunden empfehlen Wieder besuchen
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Übersetzen (Von Google Translate)Beliebt: Everything about the site, clean, tidy, well laid out and landscapes. Staff are fantastic, willing to sort out problems without hesitation. Low flying area, no need to go to the Mach loop. Steam railway outside the site. Bala town a short stroll away, for food shopping etc.
Unbeliebt: Nothing really, its by the side of a main road but the road noise not too intrusive.
Thank you so much for your fabulous review! We're so glad you enjoyed your time with us and we hope to see you again very soon!
Kind Regards, Team PYB
Not as great as advertised.
Kevin M.Bestätigt
- Befestigter Wohnwagen-Stellplatz voll ausgestattet (klein, maximal 6 Meter)
- Freunden empfehlen Wieder besuchen
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Übersetzen (Von Google Translate)Beliebt: Lovely tidy site and friendly helpful staff
Unbeliebt: Packed in too close together. Actually felt claustrophobic! Shower facilities actually not great. Water so hot it could burn you or so tepid you were cold. No control over temperature. Signs of mold and plenty of spiders to keep you company. Expensive for what it was. On a busy main road!
We're glad you enjoyed the site and staff here at Pen Y Bont but understandably we are disappointed by the rest of your review.
Sorry to hear you felt claustrophobic however the pitches do have the standard spacing required for touring pitches and if you were unhappy, maybe you should have come and spoken to us to see if there was an alternative pitch that you were more comfortable on? There is absolutely nothing we can do to resolve a problem after you have left but if we are made aware at the time, we will try our hardest to rectify the issue.
The temperature of the water in the amenity block is set to one temperature (approx. 40C I believe) to avoid scalding and this is to ensure the safety of everyone including young children, so no there is no control of this for guests. Sometimes the showers do run cold if we have a full site and everyone is trying to use them at the same time and this is something we are working on with our plumber to improve and hopefully fix.
Again, did you bring the issues you had with mould and spiders to the attention of the staff while you were staying? The amenity block is cleaned at least 3 times a day and we take great pride in it - with most guests commenting on how it looks brand new. I'm afraid spiders are part and parcel of camping really...the windows are open in the amenity block to allow for ventilation and we can't really stop our eight legged friends coming and going as they please, however we do try and remove and unwanted visitors as well as their webs. 🕷
The site is located off a B-road with a 40mph limit, admittedly it can become busy, especially during peak season but not to the extent that it affects the peace and quiet of the site.
Sorry to hear that you would not recommend us or visit again but we hope any prospective guests looking to stay with us, reading this review, take note and come and talk to us with any issues so that we can try our hardest to make their stay as fantastic as possible!
Would stay again
Yasmin D.Bestätigt
- Grasbewachsener Zelt-Stellplatz mit Stromanschluss
- Freunden empfehlen Wieder besuchen
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Übersetzen (Von Google Translate)Beliebt: Lovely facilities, quiet at night, perfect location to Bala Lake, clean
Unbeliebt: Dogs not on leads, luckily we didn't bring our dog however owners should keep dogs on lead at all times. Constant barking of dogs
Thank you for taking the time to leave us a review Yasmin - we're glad you enjoyed your stay and the facilities we have to offer here at Pen Y Bont.
I can only apologise for other guests not keeping their dogs on a lead but if it is not brought to our attention at the time, there is little we can do. We always urge people to come and talk to us straight away about any problems and usually they can be rectified easily. Unfortunately, leaving the comments in a review won't resolve anything.
We are a pet friendly site and love welcoming four legged friends to the site but we do expect their owners to respect the site, our rules and fellow campers 🐾
We hope to welcome you back in the future.
Kind Regards,
Team PYB
Close to Bala and walks from …
Dawn W.Bestätigt
- Befestigter Campervan-Stellplatz voll ausgestattet (mittelgroß)
- Freunden empfehlen Wieder besuchen
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Übersetzen (Von Google Translate)Beliebt: Close to Bala and walks from site
Unbeliebt: Nothing
Thank you Dawn - we hope to welcome you back soon!
Great stay
Gary G.Bestätigt
- Befestigter Wohnmobil-Stellplatz voll ausgestattet
- Freunden empfehlen Wieder besuchen
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Übersetzen (Von Google Translate)Beliebt: The site is immaculate. Amazing.
Unbeliebt: Nothing. Needs possible a cafe
Thank you for taking the time to leave us a review, very much appreciated. Not sure why you think we need a cafe on site when there are plenty of eating places 10 minutes down the road, but we appreciate your thoughts.
Kind Regards
Team PYB
Fantastic site clean up to date facilities super friendly staff
Tony B.Bestätigt
- Befestigter Wohnwagen-Stellplatz voll ausgestattet (mittelgroß)
- Freunden empfehlen Wieder besuchen
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Übersetzen (Von Google Translate)Beliebt: The setup the layout of the pitches the friendly greeting on arrival the location the facilities all top drawer willl definitely be coming back
Unbeliebt: Absolutely nothing
Thank you so much for your kind words, very much appreciated by us. glad you have enjoyed your time with us. Please come and see us again.
Kind Regards
Team PYB
- Befestigter Wohnwagen-Stellplatz voll ausgestattet (mittelgroß)
- Freunden empfehlen Wieder besuchen
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Übersetzen (Von Google Translate)Beliebt: Lovely well kept site. The washroom facilities were always clean, though few if a full site. Nice space between individual areas.
We live near a airport which has an international air show, so didn't mind the low, noisy planes, but perhaps others might not appreciate the noise.
Unbeliebt: Advertising WiFi but having little to none available. Having WiFi was one of the reasons we chose the site. The staff apologised but this is ongoing for the site.
Thank you for taking the time to leave us a review, we're so glad you enjoyed your stay at Pen Y Bont. We can only apologise about the Wi-Fi, we are as frustrated with it as you are, I promise you - we are trying to get it sorted...
Thank you so much for your kind words, very much appreciated. Please come and see us again.
Kind Regards
Team PYB