Hi Juarez - you booked two pitches to stay for 3 x nights over the bank holiday weekend so the site was full. The first night I received three complaints about the noise you were making after 10pm. I had to get out of bed to ask you to be quiet. You and the rest of your party were congregating in an event shelter and having a group sing-song at 11pm, and so yes, I asked you all to disperse. It was disappointing then that I was called out to you again the following night. We are very clear that quiet time is 10pm - it is included on our site description, on your booking confirmation, your advance arrival information, during the check-in briefing and on the information sheet you are given on arrival - so it really shouldn't have been a surprise to you. We lock the games barn at that time, ask any children in the play area to go back to their families, and ask everyone to keep the noise down from this point onwards. I'm glad that you agree 10pm should be quiet time, but would have preferred that you had adhered to it like everyone else. It is our responsibility to enforce our rules, if we did not, people would no doubt pull us up on that - there are plenty of campsites where you can go and be noisy but Mena Farm isn't one of them, and people choose to come here for that reason. In regards to our pitch sizes, it was your choice to put your larger tent on the smaller of the two pitches, reserving the larger pitch for a smaller tent. It is our legal responsibility to ensure fire regs are adhered to and this did result in your tent being at an angle. The fire regs are there for yours and everyone's safety. I'm sorry you did not enjoy your camping trip here at Mena, and I hope you find a campsite you enjoy more. Regards, Alison & Neil

Hi there - thank you for your kind review. It's nice to hear you appreciated our little campsite. Hope to see you again some time. With kind regards, Ali & Neil

Hi Lucy - thank you so much for your lovely review. We're very happy to hear you enjoyed your stay here at Mena, and that we'll be seeing you all again at some point. Take care in the meantime and all best, Ali & Neil

Hi there - thank you very much for your lovely review, it's a pleasure to hear you enjoyed your stay at our little campsite and to know that we'll see you all again next year. With kindest regards, Ali & Neil

Hi Natara - thank you very much for your lovely review and photos. Yes, we take quiet time seriously as we don't believe that people come to a rural campsite to listen to other people's noise, so we're very glad to hear you manage to relax properly. We'll look forward to seeing you next time. With kindest regards, Ali & Neil

Hi Adam - thank you very much for your kind review. We're always happy to hear that guests enjoy our little campsite. Hope to see you again sometime. With kind regards, Ali & Neil

Hi Andrew - it was an absolute pleasure to meet you both. I'm glad you managed to escape everyone at home, for some time for just the both of you, and that we were able to offer you the break you deserve. I hope you had a good trip home and please do come back and see us another time! With kindest regards, Ali & Neil

Hi Ben - thank you very much for your kind review. It was a pleasure to meet you all and hope to see you again another time. With kindest regards, Ali & Neil

Hi there - thank you for your review. I'm sorry to hear that you weren't happy with the shared facilities. We do advertise clearly on Pitchup that our facilities are unisex, as it makes it much easier for families at shower time, but appreciate that they're not to everyone's liking. Hope this didn't impact too negatively on your stay and hope to see you again in the future. With kindest regards, Ali & Neil

Hi Aimee - yes, it was unfortunate timing to run out of gas wasn't it? Glad we were able to help and that you managed to cook dinner after all. Thank you for your lovely review - it's always a pleasure to hear guests enjoy our little site. Hope to see you again another time. All best, Ali & Neil