No site contact. Did get a very vague text saying “enjoy your stay” after several calls which were ignored.
No fire wood available even though it stated on the booking confirmation “all wood for fire pit must be purchased on site”
Had to clear several piles of dog mess from all over our pitch
We were also whistled and shouted at to “get back in the campsite” when we tried to go for a walk in the woods
Sub par toilet and shower facilities, also very dirty
We won’t be returning
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I find your comments hard to believe I am afraid.
At this time of year we offer contactless check in, to allow our guests the freedom to arrive when it’s convenient to them. I message my guests before their arrival and I ask them to message me if they have any queries. All messages received are answered immediately.
As regular campers ourselves, we realise the benefit of being outside and relaxing in beautiful surroundings, we are truly fortunate to have the location we do, nestled in Blean woodlands. I find it hard to believe that the site was covered in dog mess, you had a whole 6 acre site to choose from, as there was only one other camper during your one night stay! Dogs mess is always cleaned up by our wonderful guests.
I believe you were looking for a pub whilst climbing over my 5 foot round hay bales! My cleaner told you where to go for the pub and it wasn’t on top of the hay bales! Never mind!
Unfortunately, no matter how hard we try, you can’t please all the people all the time, that’s just life, and I am disappointed that you didn’t enjoy it, however we are confident that our campsite is one of the nicest, most tranquil, and in a beautiful setting that we have ever been to, and we have been doing this for over 25 years! Carry on camping and reap the rewards of being outside, it’s great.
Kind regards,
Jason and Francesca