Overall we had a great time with friends and family and will be back
Leanne F.
Potvrzeno
- Kempovací místo pro cestování s elektrickou přípojkou štěrk a pevný podklad
- Doporučit přátelům Navštívit znovu
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Přeložit (Překlad pomocí Google Translate)Líbí se: I cannot fault this site.
Second trip here and will be returning again.
Pitch: clean and spacious
Showers and toilets: immaculate and a pleasure to use
The venue: reasonably priced drinks (food a little pricey but good), great atmosphere
Pool : fabulous pool area, clean and nice and warm, steam room one of the best I've been in, family change area and locker code system great. Never seems overly busy and no silly systems for one hour a day or silly booking system
Site: great coffee shop, shop reasonably priced, park and walks.... plenty to doNelíbí se: We arrived late unfortunately and the weather was awful (can't help that) but we struggled to find our pitch as there's very little lighting. I love the fact it's not lit at night but could do with clearer pitch numbers maybe the numbers lit
- Kempovací místo pro cestování s elektrickou přípojkou štěrk a pevný podklad
- Doporučit přátelům Navštívit znovu
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Přeložit (Překlad pomocí Google Translate)Líbí se: The pitch and forest setting is lovely. Loved the access to forest and cycle trails. Loved the dog play area and local walks.
Toilet block and shower facilities excellent.
Swimming pool and new cafe great as well.
Nice being there when site is quieter. Staff all friendly. Will definitely return, been here many times already but first time with our caravan.Nelíbí se: The only slight thing is it was a bit strange having someone in a mini jeep sat watching and waiting for us to leave our pitch.
This was only our second time packing up with our caravan so we still learning. We found it slightly pushy particularly as we were clearly leaving and only went past 11 by approx 10mins whilst hitching up.
Have stayed here a few times …
Michelle C.Potvrzeno
- Kempovací místo pro cestování s elektrickou přípojkou štěrk a pevný podklad
- Doporučit přátelům Navštívit znovu
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Přeložit (Překlad pomocí Google Translate)Líbí se: Have stayed here a few times in the week outside of school holidays (less busy and less children 😄)
Enjoy using the pool and the facilities are always clean. There is a good choice of places to eat and decent local hikesNelíbí se: Would be nice if offered a lower price for single travellers in small camper
Everything. Beautiful site.
kevin c.Potvrzeno
- Kempovací místo pro cestování s elektrickou přípojkou štěrk a pevný podklad
- Doporučit přátelům Navštívit znovu
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Přeložit (Překlad pomocí Google Translate)Líbí se: Everything. Beautiful site.
Nelíbí se: Nothing to dislike
Absolutely loved it here, superb facilities, …
Lesley G.Potvrzeno
- Kempovací místo pro stan s elektrickou přípojkou s trávníkem
- Doporučit přátelům Navštívit znovu
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Přeložit (Překlad pomocí Google Translate)Líbí se: Absolutely loved it here, superb facilities, fantastic staff excellent service
Will def be visiting againNelíbí se: –
Great site, will be staying again at so point.
Antony H.Potvrzeno
- Kempovací místo kempinkový vůz, pro stan nebo pro rozkládací obytný přívěs The Mead s elektrickou přípojkou štěrk a pevný podklad
- Doporučit přátelům Navštívit znovu
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Přeložit (Překlad pomocí Google Translate)Líbí se: The park is very well kept and ideally placed for what we had in mind for the two days we stayed, cycling the Colliers trail through the forest.
Nelíbí se: The only thing that let the site down for us was the toilet block that needs a few things sorting, hooks missing off the backs of doors, urinal out of order, a shower control that was very loose and a loose toilet seat, minor things but it let the side down when the rest of the site is so impressive.
Loved it loved it
Ian C.Potvrzeno
- Kempovací místo pro cestování s elektrickou přípojkou štěrk a pevný podklad
- Doporučit přátelům Navštívit znovu
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Přeložit (Překlad pomocí Google Translate)Líbí se: What can I say, the most amazing break. The facilities are second to none. We could walk for miles without touching a road - awesome for dog owners. Will def return for a weekend when the “tribute” acts are on
Nelíbí se: Absolutely nothing
Terrible customer service, will not be back
DEBORAH T.Potvrzeno
- Kempovací místo pro cestování s elektrickou přípojkou štěrk a pevný podklad
- Doporučit přátelům Navštívit znovu
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Přeložit (Překlad pomocí Google Translate)Líbí se: Nothing
Nelíbí se: No communication on arrival. Had to find everything ourselves. Took ages to find our booking. No apology. Terrible communication before we went. Site had a powercut so didn't get to swim even though power back on before the end of the session. Advertised Sunday roast but staff said they don't do it. Staff had a "it's all too much attitude". grass pitches were waterlogged but unable to move even though lots of empty hardstandings. Other guests just upsticks and moved. Wifi was rubbish and kept cutting out.
over priced, under delivered. Wont be back
DEBORAH T.Potvrzeno
- Kempovací pod Mega (vhodné pro domácí mazlíčky)
- Doporučit přátelům Navštívit znovu
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Přeložit (Překlad pomocí Google Translate)Líbí se: Not a lot. Had high hopes but felt truly let down
Nelíbí se: Very disappointing from the start. Our requests were ignored. Communication was poor the whole time. Couldn't find our 2nd booking for at least 10 mins on arrival. No explanation about park, we had to find everything ourselves. Asked by email about Sunday roast, was advised turn up and order. Arrived for Sunday lunch & told they don't do it even though its advertised on the website. No information about swimming apart from times. Luckily we didn't need money for a locker. Arrived for adult only session but after 15mins there was a powercut. Told power wont be back on until 9pm so dressed in dark and went back to van. Then the power came on within 15 mins. So didn't get to use the pool. Staff had a can't be bothered attitude. Friends asked if they could move from a gopping wet grass site, told full all weekend. However, there were available hard standings. Other campers just unpegged their tents and moved to spare sites. Our friend went home early as ground too wet.
Hi – thank you for your feedback.
As mentioned by our Reservations Manager, Pitch Up does not allow for two separate bookings (one for a pod and one for a pitch) to be linked or requested to be in the same area. However, Lauren personally handled your request and rearranged multiple bookings to ensure your pitch was located in the Meadow, close to your glamping pod.
We’re sorry to hear you felt there was no explanation of the park. Our check-in team provides a brief overview of the site and directions to your pitch upon arrival. Additionally, we supply all guests with a comprehensive welcome pack containing all the necessary information for their stay. Much of this information is also available in our “Good to Know” guide, which is emailed to you prior to arrival.
Regarding the power outage, there was a village-wide cut, and the National Grid advised an estimated restoration time of 9pm. This was the only information available to us at the time via their website. Unfortunately, we are not provided with exact timings, so we rely on their guidance. Thankfully, the power was restored quickly and efficiently, which was appreciated by both guests and staff.
We were fully booked over the weekend, but unfortunately, some guests choose not to travel to the site without informing us, which is frustrating. Others may arrive a day later, so while pitches may appear vacant, they are in fact booked.
We’re sorry that you were disappointed with the staff and your overall experience at Whitemead. We appreciate your feedback and will use it to continue improving our service.
We loved our stay! Lovely site, …
Barbora C.Potvrzeno
- Kempovací místo pro cestování s elektrickou přípojkou štěrk a pevný podklad
- Doporučit přátelům Navštívit znovu
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Přeložit (Překlad pomocí Google Translate)Líbí se: We loved our stay! Lovely site, loads to do for kids. Two parks, evening entertainment, daily activities, lovely walks around.
We will be back soon! :)Nelíbí se: –
*Same review as below*
Hi – thank you for your feedback.
As mentioned by our Reservations Manager, Pitch Up does not allow for two separate bookings (one for a pod and one for a pitch) to be linked or requested to be in the same area. However, Lauren personally handled your request and rearranged multiple bookings to ensure your pitch was located in the Meadow, close to your glamping pod.
We’re sorry to hear you felt there was no explanation of the park. Our check-in team provides a brief overview of the site and directions to your pitch upon arrival. Additionally, we supply all guests with a comprehensive welcome pack containing all the necessary information for their stay. Much of this information is also available in our “Good to Know” guide, which is emailed to you prior to arrival.
Regarding the power outage, there was a village-wide cut, and the National Grid advised an estimated restoration time of 9pm. This was the only information available to us at the time via their website. Unfortunately, we are not provided with exact timings, so we rely on their guidance. Thankfully, the power was restored quickly and efficiently, which was appreciated by both guests and staff.
We were fully booked over the weekend, but unfortunately, some guests choose not to travel to the site without informing us, which is frustrating. Others may arrive a day later, so while pitches may appear vacant, they are in fact booked.
We’re sorry that you were disappointed with the staff and your overall experience at Whitemead. We appreciate your feedback and will use it to continue improving our service.