Racquety Farm

1) When we refer to “you” or “your”, we mean the camper or customer of our services.

2) Unsuitable camping conditions.
If adverse circumstances, for example flooding, result in the proprietors cancelling your booking at any time, a full refund of your balance or unused fees will be made. If the site needs evacuating in an emergency situation and there is insufficient time to process a refund on site, you will be contacted as soon as possible after the evacuation in order for the refund to be arranged.

3) Making amendments (changes) to advance bookings.
You can make any amendments to your booking either by email or telephone, as long as more than fourteen days notice before the date your booking is due to start is given.

If you want to make amendments fourteen days or less before your booking starts, you must contact the Proprietors as soon as possible.

Whether they can meet your needs depends on specific considerations, such as pitch/dome availability. This applies only to making amendments to an existing booking. You cannot completely change the dates you booked, as this would constitute a ’cancellation’ with less than fourteen days’ notice, and any new dates would become a completely separate booking.