Burrowhead Holiday Village

Liked: View

Disliked: Bar not open, Shop not open No Wifi, Unheated Shower Block decided to shower in my unit

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From the manager: We are sorry that your experience fell short of our high expectations. Our bar is currently open five days a week, and our shop six days per week. Unfortunately your stay with us coincided with the closure days. BT OpenReach are currently undertaking major works in the area which is affecting WiFi connection.

Liked: We stayed here for 4 nights, nice site over looking the sea with lovely cliff top walks n a wee visit to Isle of Whithorn was also lovely

Disliked: The showers were freezing- reported this n was told it would get fixed - but never did, thank goodness we have our own shower in the caravan- also the electricity kept going off in our caravan- we had to keep going up to reception to report this, the WiFi was also very poor! The indoor pool n sauna was closed which again was very disappointing!!

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From the manager: We are sorry that your experience fell short of our high expectations. The showers were fixed whilst you were on-site with us and during this time yourself and other holiday makers were offered alternative showering facitilies in the chalets. This offer you declined. The electricity on the touring field was tripped by another caravan user and we worked with them to resolve the issue. The WiFi was down across the whole area/village. BT OpenReach were working to resolve the issues and restore connection. This was beyond our control

Liked: This site is absolutely lovely Loved the views and the location

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Liked: The camp grounds and facilities was very clean, cafe food was amazing (try the chili loaded fries). staff around the camp (reception and cafe) were friendly and helpful. Seaview and cliff tops was gorgeous! Free hit and miss wifi

Disliked: How people taking up a whole 4 piece EHU to one or two touring caravans not leaving enough room around the EHU inbetween them or round the back. We were told not to park on pitch A as it was boggy and a lot of water on it meant we could get stuck so told us to park on the back area of pitch B but not the front of pitch B because of the awning and they didnt want people hitting the underground cable for the electric but yet 4 motorhomes pulled up all with awnings that were put up on the bit we were told not too and no one come to tell them. I recommend taking a really long EHU cable. We ended up having to park a motorhome with a awning in front of someone's residential caravan just so we use the electric port. This issue could be resolved if someone was to come check the pitches and giving someone an exact pitch number would help people instead of having to find a space to park in and make sure people are not hogging the EHU area. We were told we could park on a static slot but we would need to drive around and find one after driving for 5 hours to get there the last we wanted to do was drive around a site looking for somewhere to park. Again this could be resolved with actual pitch allocation. After the first day the wifi didn't work at all and no signal either.

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Liked: Stunning location, great walks in very peaceful surroundings. Clubhouse great for kids.

Disliked: This is a big site with one shower and toilet block tucked out of the way, blocked toilets, blocked and overflowing elsan point and showers hit and miss to whether they were hot. This is ultimately what we were paying for as can wild camp as have done so on this coastline with council run toilets which are cleaner and free.

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From the manager: We are sorry that your experience fell short of our high expectations. The shower and toilet blocks are checked regularly and any issues are recified immediately that they come to our attention. The hot water supply to the showers suffered a fault which was swiftly rectified. Holiday makers were offered alternative showering facilites in our chalets to help overcome the issue.

Liked: Customer service was fantastic. The walks along the cliff tops are amazing. Truly a beautiful sight. Seemed to be a lot to do for families in the warmer months.

Disliked: Glass pitches in wet season means you may get stuck in the mud.. luckily they are happy to tow you out of the mud.

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Liked: Absolutely lovely campsite, views are incredible, showers and bathrooms clean, quiet and peaceful. Absolute highlight was the food in the cafe. Homemade and delicious. Highly recommend this campsite.

Disliked: None

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Liked: very welcoming made to feel as if your not an alien. And very good free WIFI all-over

Disliked: no tv signal , phone signal very sketchy

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Liked: We stayed for a New Years break . There was a party at the pub which we really like also there is a very nice cafe serving delicious food . Very friendly staff. Wee arcade for the children and soft play to keep little one busy . Wonderful views from the pitches . Lots of paths for a walk . Clean toilets with hot showers .

Disliked: No mobile service at all ( not the site fault ) WiFi signal could be more strong .

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Liked: Perfect place to go with kids and dogs! Lovely,helpfully people. Everything is really clean ! Food is amazing. Highly recommended that please . Thank you hope see you soon !

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