Perran Springs Holiday Park

The reason for this bad review is still unknown to us. Despite our friendly approach, the large 9m pitch and another empty one next to you (which you also could have used for seating, relaxing and playing etc), our clean facilities and our good location. It seems that you were still not happy. It is a shame you did not choose to inform us of any of your concerns during your stay.

Thank you for acknowledging our clean toilets and showers in your review. We are centrally located as you mention and have an ideal position near to Perranporth Beach and for experiencing the whole of Cornwall.

Your dislikes are difficult to understand. You arrived on the Friday of the August Bank Holiday, when we were fairly busy. However, on the Saturday morning the row of pitches behind you all left that morning, along with the two pitches opposite and the pitch on the right hand side of your own. For the remaining 3 nights of your stay, you were only next to one other occupied pitch. Your tent was listed as 7.5m x 4.5m on your booking, your pitch was the middle of three 9m pitches, each with an additional 2m gap on either side. There was one of our Eurotents at the end of the row, which was also empty from the Saturday morning onwards!!!

With regard to disabled facilities, guests are able to contact us for an access statement and to discuss any individual requirements, we will always do our best to accommodate any requests and answer any queries. You did not mention anything regarding disabled facilities at any time during your booking or during your stay with us. Instead, you decided to go home and write this review for no apparent reason.

With regard to rudeness, we do not actually recall talking to anyone in your family, other than during booking in on arrival. We are always polite and try to make the booking in process swift and pleasant, so you are able to start enjoying your holiday as soon as possible. We are a family run park and as such, do not employ anyone else in Reception, so we know there was no rudeness on our part.

Thank you for your review. We are pleased you enjoyed your bank holiday weekend with us here in Cornwall.

Thank you for your review.

Thank you for your review. We are pleased you liked our facilities. Sometimes you need to press the shower button a few times to get the warm water through, as the water in the pipes sometimes cools off between users. The boilers are all instant heat and run on demand.

Thank you for your detailed review and kind comments. Sometimes you need to press the shower button a few times to get the warm water through, as the water in the pipes sometimes cools off between users. The boilers are all instant heat and run on demand. We have free limited wi-fi on the park, but phone signals are a bit hit and miss in Cornwall!

Thank you for your very detailed review and many positive comments. We are pleased you enjoyed your holiday here in Cornwall.

Thank you for your review, we are pleased you liked our location and clean facilities. Our shop does have limited opening times, but we are open when most guests are mainly on the park (mornings and early evenings). We also like to support and promote our excellent local village shop, which has very long opening hours and has a huge variety of stock, as well as being licensed and also incorporating a post office.

Thank you for taking the time to write a review. We decided not to permit camp fires or fire pits, as they pose a potential fire risk and also severely damage the pitch areas for following guests. However, we do encourage BBQ's which are raised off the ground.

Thank you for your review and we are pleased you enjoyed the lakes and the fishing. We are looking into the possibility of a new play area, which would suit a wider age range, so keep checking for some info on Pitchup.com.

Thank you for your review and that you made use of our wetsuit washing area and the park waterpoints. We are pleased you are happy with your choice of park. Our washing machines do include an auto-dose of persil washing liquid and comfort washing conditioner. However, there is a launderette in Perranporth, for those families with far larger loads if required.